Customer Success Jobs in New York, USA

<p><strong>About Genius AI</strong></p> <p>Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.</p> <p>Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.</p> <p><strong>About the Role</strong></p> <p>The Strategy and Operations team at Genius AI sits at the center of the most important decisions the business is making, translating ambiguous problems into clear plans and getting them executed. In this role, you'll start by owning the strategy and execution for how Genius AI onboards, retains, and grows a larger, more complex customer base — an important and greenfield problem. But the scope doesn't stop there. As you demonstrate impact, you'll take on other strategic initiatives across the business, wherever the most important work is.</p> <p>The role requires strong analytical instincts, clear thinking under ambiguity, and the ability to move from problem framing through execution without needing a fully defined brief. Domain expertise in Customer Success is not a prerequisite. We're looking for someone who can tackle hard business problems from first principles and build durable solutions, regardless of the function.</p> <p>You will report to the Chief Revenue Officer. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Own the strategy and execution roadmap for how Genius AI onboards, retains, and grows its larger customer segment, spanning onboarding design, early lifecycle engagement, and account expansion</li> <li>Define the operational model for the Onboarding Specialist team, including day-to-day workflows, capacity planning, and how the org should evolve as the customer segment scales</li> <li>Build the analytics layer that tracks CS performance including onboarding conversion, time-to-value, expansion rates, and retention by segment, translating that data into decisions</li> <li>Evaluate the economics and opportunity costs of competing initiatives, determining where to invest, what to deprioritize, and how to sequence the build</li> <li>Design and run experiments across onboarding, lifecycle, and expansion plays, building a learning cadence that compounds over time</li> <li>Design AI-powered workflows that automate repeatable work acro

<p><strong>About GlossGenius</strong></p> <p>GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.</p> <p><strong>About the Role</strong></p> <p>GlossGenius's customer base is growing fast, and our post-sales experience will be a real competitive differentiator.  In this role, you'll lead the team of Onboarding Specialists responsible for getting high-revenue customers live on the platform, and you'll help to architect our broader Customer Success motion as we scale. You'll define what great looks like, from team structure to engagement strategy to the AI-powered workflows that make the whole operation run more effectively. This is a player-coach role that requires strong management instincts and a builder's orientation: you'll need to be in the work while simultaneously designing the system around it.</p> <p>You will report to the Director of Revenue Operations. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Lead, coach, and develop a team of Onboarding Specialists through data migration, payments setup, and product enablement for high-value accounts, holding a high bar for what excellent onboarding looks like</li> <li>Design and deploy AI-powered workflows across the CS motion, including automated health monitoring, churn signal detection, and onboarding automation, so the team's time stays concentrated on high-judgment relationship moments</li> <li>Own the post-sales engagement roadmap, designing a customer journey that moves beyond just onboarding toward sustained product adoption, expansion, and long-term retention</li> <li>Define and track KPIs including Time-to-Value, Net Retention, and customer health scores, using those signals to course-correct before issues become fires</li> <li>Partner with Sales and Account Executives to close the gap between closed-won and active-user, and surface product feedback to reduce churn before it becomes a pattern</li> <li>Serve as the escalation point for complex technical or relationship challenges on high-revenue accounts</li> </ul> <p><strong>

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.   Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.   Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.   Join us in shaping the future of hospitality!   About the Role Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global hotel brands. This leader will partner directly with C-suite executives at many of the world's largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion. As the executive sponsor for Canary's most important customer relationships, you will ensure our customers realize measurable business value while helping shape Canary's enterprise customer strategy. You will also lead and develop a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers responsible for delivering exceptional outcomes across our enterprise portfolio.

Senior Manager, Customer Success Engineering at Postman. Apply directly on Postman's jobs board.

<p class="p1">At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.</p> <p class="p1">We are looking for a <strong>Senior Customer Success Manager</strong> to join our <strong>Client Services</strong> <strong>Team</strong>. </p> <p class="p1">This role will report to Team Manager, Customer Success.</p> <p class="p1"><strong>Why is this role so important at Similarweb?</strong></p> <p class="p1">The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.</p> <ul class="ul1"> <li class="li1">The CSM is in the front line, bringing our platform and data to life for the client </li> <li class="li1">The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points</li> </ul> <p class="p1"><strong>So, what will you be doing all day?</strong></p> <p class="p1">Your role as part of the <strong>Client Services Team<em> </em></strong>means your daily <strong>responsibilities</strong> may include:</p> <ul class="ul1"> <li class="li1">Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes </li> <li class="li1">Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data</li> <li class="li1">Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience</li> <li class="li1">Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals</li> <li class="li1">Develop strong subject matter expertise across Similarweb’s entire product portfolio</li> </ul> <p class="p1"><strong>This is the perfect job

<p class="p1">At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.</p> <p class="p1">We are looking for a <strong>Customer Success Manager</strong> to join our <strong>Client Services</strong> <strong>Team</strong>. </p> <p class="p1">This role will report to Team Manager, Customer Success.</p> <p class="p1"><strong>Why is this role so important at Similarweb?</strong></p> <p class="p1">The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.</p> <ul class="ul1"> <li class="li1">The CSM is in the front line, bringing our platform and data to life for the client </li> <li class="li1">The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points</li> </ul> <p class="p1"><strong>So, what will you be doing all day?</strong></p> <p class="p1">Your role as part of the <strong>Client Services Team<em> </em></strong>means your daily <strong>responsibilities</strong> may include:</p> <ul class="ul1"> <li class="li1">Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes </li> <li class="li1">Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data</li> <li class="li1">Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience</li> <li class="li1">Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals</li> <li class="li1">Develop strong subject matter expertise across Similarweb’s entire product portfolio</li> </ul> <p class="p1"><strong>This is the perfect job for someone with:</strong></p> <ul class="ul1"> &l

Customer success manager, strategic at Watershed. Apply via Ashby.

GTM operations, customer success at Watershed. Apply via Ashby.

DISQO is a leading provider of advertising intelligence, measuring brand and performance outcomes across every media channel to power data-driven marketing decisions. Trusted by 500+ of the world’s largest brands and 150+ agency and media partners, and recognized by Inc., Deloitte, Ad Age, Digiday, Forbes, and Cynopsis, DISQO is redefining the power of measurement in advertising.  Joining DISQO Nation means being part of a team that moves fast, thinks boldly, and is passionate about solving meaningful problems. Innovation isn't just something we talk about, it's how we operate. We challenge assumptions, embrace new ideas, and continuously push ourselves to build better solutions for our customers and each other. Our values guide how we work and win together. We believe in winning as one team, fostering a culture of collaboration, trust, and shared accountability. We pursue outsized impact by focusing on opportunities that drive meaningful results for our customers and our business. We champion the customer by putting their needs at the center of every decision and delivering solutions that create real value. And we are relentlessly all in, bringing energy, passion, and commitment to every challenge, every day. If you're energized by high-growth environments, motivated by innovation, and excited by the opportunity to do impactful work alongside talented, driven teammates, you'll feel right at home at DISQO. The Role: As an Senior Customer Success Manager at DISQO, you'll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal is not just retention; it's about propelling these clients to new heights, ensuring they're not just satisfied, but thrilled with the value and ROI they're getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It's about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO's offerings.  

Customer Success Architect at Mixpanel. Apply directly on Mixpanel's jobs board.

<div class="content-intro"><p> </p> <p> </p></div><p>About Sigma Computing</p> <p>Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.</p> <p>We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.</li> <li>Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.</li> <li>NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.</li> <li>Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.</li> <li>Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.</li> <li>Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.</li> </ul> <p><strong>Required Skills / Experience:</strong></p> <ul> <li>Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.</li> <li>7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.</li> <li>Experience navigating complex enterprise sales environments with multiple priorities and stakeholders</li> <li>Strong analytical skills with a proven ability to solve complex problems using data.</li> <li>Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.</li> <li>Demonstra