Customer Success Jobs in New York, USA

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. Your mission   You'll work to drive our enterprise customer happiness to a new, all-time high by advising and guiding a wide variety of customers within the US market. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that contribute to our fast-growing business.   

Senior Enterprise Customer Success Manager at Carta. Apply directly on Carta's jobs board.

<p class="isSelectedEnd">Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?</p> <p>As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.</p> <p class="isSelectedEnd">In this New York City-based role, you will be part of the North America Customer Success team.</p> <h2><strong>As a Senior Customer Success Manager at Smartly, you will...</strong></h2> <ul data-spread="false"> <li>Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise</li> <li>Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work</li> <li>Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)</li> <li>Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising in general so that you're constantly able to solve customers' problems</li> <li>Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok</li> <li>Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop</li> </ul> <h2><strong>We're definitely looking for you, if you...</strong></h2> <ul> <li><strong>Possess 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).</strong></li> <li>Have experience in a customer success or similar customer-facing function</li> <li>Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals</li> <li>Are comfortable addressing technical challenges and collaborating with technical teams when needed</li> <li>Have a results-driven mentality, with a bias for action and collaboration</li> <li&gt

<p>Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results for their clients?</p> <p>As an <strong>Agency Customer Success Manager at Smartly</strong>, you will own and grow a portfolio of enterprise agency partners from day one. You’ll act as a trusted advisor, proactively guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising. This role offers a front-row seat to the fast-paced online marketing ecosystem, with the opportunity to build long-term partnerships, influence product direction, and drive meaningful growth for both Smartly and our agency partners.</p> <h2><strong>What you’ll do...</strong></h2> <div> <ul> <li>Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships</li> <li>Take a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retention</li> <li>Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance, best practices, and strategic recommendations</li> <li>Partner closely with <strong>Agency Sales</strong> to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansion</li> <li>Collaborate cross-functionally with <strong>Onboarding, Technical Solutions, Product, Engineering, and Marketing</strong> to align resources and execution in support of agency growth initiatives</li> <li>Work hand-in-hand with Onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platform</li> <li>Build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels</li> <li>Develop and maintain strong relationships with key industry partners, including <strong>Meta, TikTok, Snap, Pinterest, Google</strong>, and other ecosystem partners</li> <li>Act as the voice of the agency, gathering feedback and insights to help inform Smartly’s product roadmap and go-to-market strategy</li> <li>Contribute to building a world-class Agency Customer Success organization by developing playbooks, sharing best practices, and continuously improving internal processes</li> </ul> <h2>We’re looking for someone who...</h2> <ul data-list-tree="true" data-indent="0" data-border="0"> <li>Has <str

<p></p> <p class="p1">As a <strong>Customer Success Lead</strong>, you will be responsible for leading and running a sub-team of Customer Success Managers and /or Associates and leading the sub-teams revenue within the region. As the Lead, you will help the team handle a portfolio of customers and drive further change to improve the relationships and product and services adoption. This is the ultimate ‘player coach’ role within the CS function and a great stepping stone for managerial success.</p> <p class="p1"><strong>As a Customer Success Lead at Smartly, you will</strong></p> <ul class="ul1"> <li class="li1">Positively lead and handle a sub-team of Customer Success Managers and/or Associates in the region to reach their potential.</li> <li class="li1">Mentor the sub-team members and run their day to day output and engagement</li> <li class="li1">Take ownership of the sub-teams revenue, feature adoption, NPS, expansion (where a CP is not allocated), product feedback, customer experience, on-boarding and collaboration with other teams</li> <li class="li1">Coordinate key new customer onboarding</li> <li class="li1">Be responsible for line management tasks such as annual reviews, salary rounds and HR/People related topics supported by your Head of region</li> <li class="li1">Orchestrate the team to follow our enterprise account management playbooks to delight our customers</li> <li class="li1">Become the trusted advisor for your enterprise customers in the sub-team</li> <li class="li1">Ensure high quality customer experience to new and existing customers</li> <li class="li1">Enhance employee engagement and skills development within the team</li> <li class="li1">Improve feature adoption and cross sell services across your customer base</li> <li class="li1">Minimize customer churn and increase revenue</li> <li class="li1">Identify and take action on bottlenecks and areas of improvement</li> <li class="li1">Communicate upwards to your Head of Region optimally on your sub team performance and needs and help the Head of CS develop your sub-region and team</li> <li class="li1">Recruit, onboard and development a growing team of CSA’s and CSM’s</li> </ul> <p class="p1"><strong>We're definitely looking for you if you</strong></p> <ul class="ul1"> <li class="li1">A proven track record in Customer Success and/or Sales</li> <li class="li1">The desire to lead people and help them succeed</li> <li class="li1">Phenomenal understanding of the Smartl

<div> <p>Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?</p> <p>We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.</p> <p>In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.</p> <h2><strong>As a Customer Success Manager at Smartly.io you will...</strong></h2> <ul> <li>Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising</li> <li>Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice</li> <li>Build and foster strong relationships with customers as well as partners like Facebook and Pinterest</li> <li>Be the voice of customers to inform our sales process and product roadmap</li> <li>Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering</li> <li>Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives</li> </ul> <h2><strong>We are looking for you if you...</strong></h2> <ul> <li>Possess 5+ years of relevant experience in a customer success or similar customer-facing function</li> <li>Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)</li> <li>Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals</li> <li>Have a results-driven mentality, with a bias for action and collaboration</li> <li>Are able to explain complex concepts clearly and translate data into insights</li> <li>Have self-driven, entrepreneurial spirit</li> <li>Have strong spoken and written communication skills</li> <li>Are able and willing