Customer Success Jobs in New York, USA

<h1><strong>Customer Success Manager | Media + Agency Flowcode</strong><strong><br></strong></h1> <p><em>This role is based in Soho, New York City and expected to be in office 4 days a week. </em></p> <h2><strong>Flowcode</strong></h2> <p>Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast.</p> <h2><strong>The Role: Media + Agency Customer Success Manager</strong></h2> <p>We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis. You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.</p> <h3><strong>You'll thrive in this role if you:</strong></h3> <ul> <li>Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency</li> <li>Understand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement</li> <li>Know the ICP and executive org maps at the top holding companies like Comcast, Disney, Warner Bros. Discovery, Paramount, Fox and can navigate from an individual champion to the right budget owner fast</li> <li>Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach</li> <li>Spot churn signals early and act - you've turned at-risk accounts into renewals and have the receipts</li> <li>Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure</li> <li>Can synthesize complex client challenges into clear executive narratives and recommendations</li> <li>Take ownership of your accounts and beyond to improve systems, processes, or team performance</li> <li>Know how to uncover expansion with new campaign use cases, cross-functional champions, budget pockets</li> <li>Build trust across agency and media orgs: programming, marketing, ad sales, data teams, and operations</li> <li>Have experience coordinating platform migrations or complex onboarding alongside implementation teams</li> <li>Are comfortable in Hubspot (or can ramp fast) and use systems to scale client engagement</li> </ul> <h3><strong>What You'll Own:</strong></h3> <ul> <

<p><strong>About Flowcode</strong></p> <p>Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.</p> <p><strong>The Role</strong></p> <p>This isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.</p> <p>Part strategist. Part operator. </p> <p><strong>You'll Thrive Here If You</strong></p> <ul> <li>Have managed a scaled book of business and know how to prioritize ruthlessly</li> <li>Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption </li> <li>Have saved accounts others would have let churn</li> <li>Can build and optimize automated email workflows and actually measure whether they work</li> <li>Ramp fast on new tools and don't need hand-holding</li> <li>Build trust with customers quickly and keep it</li> </ul> <p><strong>What You'll Own</strong></p> <ul> <li>Full lifecycle management for a scaled portfolio from onboarding through renewal</li> <li>Proactive outreach and issue resolution tied to health scores and adoption signals</li> <li>Automated workflows that drive product education and value realization</li> <li>Early churn detection and recovery plays</li> <li>Upsell and cross-sell pipeline in partnership with Sales</li> <li>Internal voice of the customer, always surfacing insights to Product and GTM teams</li> </ul> <p><strong>What You Bring</strong></p> <ul> <li>1-3 years in Customer Success or Account Management</li> <li>Proven track record managing a high-volume book of business</li> <li>HubSpot or equivalent CRM experience</li> <li>Strong written communicator with sharp analytical instincts</li> <li>Comfortable in a fast-paced, figure-it-out environment</li> </ul> <p><strong>This is an in-office role at our beautiful offices in Soho, NYC.</strong></p> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p> <p>A successful candi

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.   Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.   What you’ll do:   You will help our financial customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!  

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.   We are seeking a Customer Success Manager to join our growing team.  This position will require residing in New York, New Jersey, or Connecticut, with a strong preference to candidates in the New York City Metro Area. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.   Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.   Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.   Join us in shaping the future of hospitality!   About the Role We’re seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the MM market across the US. As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in the Americas.