Customer Success Jobs in New York, USA

Customer Success Engineer at Swarmia. Apply via Ashby.

Customer Success Manager (Mid-Market) at Swarmia. Apply via Ashby.

<div class="content-intro"><p>CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.</p></div><p>Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.</p> <p>The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.</p> <p><em><strong>What you’ll do:</strong></em></p> <ul> <li>Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution</li> <li>Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence</li> <li>Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner</li> <li>Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences</li> <li>Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization</li> </ul> <p> </p> <p><em><strong>How you’ll measure success:</strong></em></p> <ul> <li>Performance against renewals, contract expansion, and revenue growth across healthcare partners</li> <li>Product adoption, utilization, and successful rollout of new healthcare use cases</li> <li>Partner satisfaction, retention, and executive-level engagement</li> <li>Operational excellence across implementations, including on-time delivery and scalability</li> </ul> <p> </p> <p><em><strong>What you're great at:</strong></em></p&g

<div class="content-intro"><h2>The Company You’ll Join</h2> <p>Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.</p> <p>Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.</p> <p>Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. </p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h2><strong>The Team You’ll Work With</strong></h2> <p>We’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private Equity Firm customers. This includes ensuring your customers are getting value out of Carta products, collaborating closely with sales to drive adoption of additional features, and managing customers successfully through the renewal process.</p> <p>As a PE Firm CSM, you will play a critical business role at Carta. You will work with some of our most complex customers to understand their business plans and develop a Carta product adoption roadmap which will enable them to accomplish their desired business outcomes. Using your experience, you will collaborate with product, sales, legal, finance, marketing and support to drive account strategy, solve problems, and improve customer engagement and loyalty.<br><br>The PE Firm CSM is a new function at Carta - you will be on the front lines of building out our entire post-sales process for Private Equity firms across Carta’s complete product set. You will become an expert in how the different parts of our product work together, and leverage value generation and strong relationships   to enhance customer exposure to broader components of Carta’s ERP.</p> <h2><strong>The Problems You’ll Solve</strong></h2> <ul> <li><strong>Strategic Relationship Management:</strong> Build deep, lasting relationships with key decision

<div class="content-intro"><h2>The Company You’ll Join</h2> <p>Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.</p> <p>Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.</p> <p>Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. </p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h3><strong>The Team You’ll Work With</strong></h3> <p>The Enterprise Customer Success team here at Carta is our most advanced relationship management team, focused on liquidity, NDR, and customer satisfaction.  We manage the top 1% of our private customers, with more mature cap tables and complex account configurations.  This team is hyper-focused on the health of these valuable customers, and is purely dedicated to their success.</p> <h3><strong>The Problems You’ll Solve </strong></h3> <ul> <li>Own the success and health of your assigned clients by developing strategies aimed to  increase engagement and mitigate churn</li> <li>Become a trusted advisor; develop deep relationships with our most strategic customers by delivering value, sharing best practices and acting as the voice of customer internally</li> <li>Drive product adoption and usage of Carta throughout the customer journey,<strong> </strong>including training customers on Carta’s MCP plugins.</li> <li>Leverage AI fluency to proactively engage with customers at scale. You will build and utilize custom workflows to anticipate customer needs and uncover strategic opportunities within your portfolio.</li> <li>Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings</li> <li>Drive retention and growth among our most valuable c