Customer Success Jobs in New York, USA

<p>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.<br><br>Job Category<br>Customer Success<br><br>Job Details<br><br><b><b>About Salesforce</b></b><br><br>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.<br><br>Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.<br><br>The <b>Customer Success Manager, Senior Manager</b> is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer's business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. Ensuring the seamless delivery of all deliverables necessary to advance the customer's core business goals. The Senior Manager is required to integrate multiple products or processes to create effective customer solutions.<br><br>"Location availability varies by vertical. Please indicate your target vertical and location in your application."<br><br><b>We are looking for candidates who have experience supporting customers in one or more of the following industries:</b><br><br><ul><li><b>Technology, Media &amp; Telecommunications (TMT)</b> - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale. Direct experience with Media Cloud is strongly preferred. <b>Hybrid:</b> Seattle, San Francisco, Irvine, Indianapolis, Dallas, NYC, Boston. (<b>Remote:</b> Southern CA, South Florida)</li></ul><br><br><ul><li><b>Health &amp; Life Sciences (HLS)</b> - Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform. Direct experience with Health Cloud is preferred.<b>Hybrid:</b> Seattle, Indianapolis, Atlanta, Chicago, Dallas, NYC, Boston. (<b>Remote:</b> Texas (outside Dallas), California (outside Southern CA), Minneapolis, New Jersey, North Carolina)</li></ul><br>This is an Individual Contributor position.<br><br><b>Your Impact</b><br><br><b><b>Strategic Accountability and Account Leadership</b></b><br><br><ul><li>ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer.</li><li>Complex Program Management: Effectively own the Signature experience across complex, multi-org customers. This involves organizing information across multiple work streams and integrating customer priorities and timelines into comprehensive success plans.</li><li>Resource Mobilization: Act as the central resource for the team and the customer, connecting all the dots. This includes proactively taking ownership of customer needs and drawing expert resources into customer situations as needed.</li><li>Engagement Charter: Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.</li><li>Business Value Integration: Align the Account Success team and internal stakeholders around the customer's business and technical goals, ensuring value delivery through the Signature offer.</li><li>Agentic Workflow Design: Design multi-step digital workflows where agents handle repetitive data-intensive work, freeing the CSM for high-stakes relationship building.</li><li>ROI Segmentation (Human vs. AI): Determining which customer segments or tasks require high-touch human coverage vs. "always-on" AI support.</li></ul><br><b><b>Trusted Advisory and Executive Influence</b></b><br><br><ul><li>Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals to build deep rapport.</li><li>Complex Navigation: Navigate the customer's and Salesforce's internal organizational dynamics to achieve results. Drive consensus with collaborators and influence key internal and external stakeholders to engage in the process.</li><li>Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer's core business goals. This includes adapting established solutions to solve complex customer problems.</li><li>Customer Advocacy: Effectively amplify the voice of the customer with internal teams to ensure the organization remains laser-focused on customer success.</li><li>Solution &amp; Industry Expertise: Develop a strong working knowledge of Salesforce's major solutions and a "sales pitch" understanding of the rest. Leverage industry insight to position customers for future success.</li><li>Mentorship &amp; Development: Demonstrate a growth mindset by pursuing challenging learning activities. Mentor team members to help accelerate their personal development and contribute subject matter expertise internally within Salesforce.</li></ul><br><b><b>Domain Expertise and Risk Mitigation</b></b><br><br><ul><li><b><b>Risk Management</b>: </b>Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight &amp; Incident Management processes when high-value renewals or Go-Live dates are at risk.</li><li><b><b>AI Governance &amp; Guardrails:</b> </b>Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles.</li><li><b><b>Root Cause Synthesis:</b> </b>Can use AI tools for account-level pattern recognition and access automated RCA reports for specific scenarios.</li><li><b><b>Root Cause Analysis:</b> </b>Question assumptions to uncover root causes and reveal new opportunities rather than just treating symptoms.</li></ul><br><b>Minimum Requirements</b><br><br><ul><li>Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.</li><li>Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.</li><li>Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment.</li><li>Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.</li></ul><br><b><b>Cloud/Platform Requirements:</b> </b><br><br><ul><li>5-6 years experience supporting customers using Sales Cloud and Service Cloud.</li><li><b>Certifications</b>: Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator</li><li><b>Knowledge of advanced features:</b><br><br><ul><li>Sales Cloud: Sales Engagement, High Velocity Features, Einstein AI (lead/opportunity scoring, forecasting)</li><li>Service Cloud: Omni-Channel, Service Cloud Voice, Digital Engagement (messaging, chat), Field Service Lightning, Einstein AI (case routing, chatbots, predictive service)</li></ul></li></ul><br><b>Preferred Requirements</b><br><br><ul><li>Additional Salesforce product certifications are a plus (AI Associate,

<p><span><p>&nbsp;</p></p> <p><b>Job Title: Regional Manager, Customer Success</b></p> <p><b>Location:</b>&nbsp;Field based role covering the East Region; must reside in a metropolitan city east of Mississippi</p> <p><b>Travel:</b>&nbsp;Up to 75%</p> <p>&nbsp;</p> <p>KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects.</p> <p>&nbsp;</p> <p><b>Job Summary:</b></p> <p>The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team's skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction.</p> <p>&nbsp;</p> <p><b>Responsibilities:</b></p> <ul> <li>Lead and develop a team of 10 Customer Success Managers</li> <li>Ensure timely and accurate Operating Room installations</li> <li>Drive customer success and satisfaction</li> <li>Develop and enhance team's skillsets and capabilities</li> <li>Maintain horizontal alignment with service and deployments verticals</li> <li>Drive process improvements to impact customer satisfaction</li> </ul> <p>&nbsp;</p> <p><b>Requirements:</b></p> <ul> <li>Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience</li> <li>5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred</li> <li>3-5 years of experience in consulting, project delivery, or project management</li> <li>Proven experience in managing a geographically diverse team</li> <li>Excellent communication and organizational skills</li> <li>Ability to work in ambiguous or high-stress situations</li> <li>Demonstrated record of working collaboratively in a matrixed environment</li> </ul> <p>&nbsp;</p> <p><b>Preferences:</b></p> <ul> <li>Technical and/or Project Management certifications</li> <li>Holistic understanding of Cable Terminations and handling</li> <li>Holistic understanding of Cable Media</li> <li>Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders</li> </ul> <p>&nbsp;</p> <p><b>Who we are:</b></p> <p>&nbsp;</p> <p>KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region.&nbsp;For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.&nbsp;</p> <p>&nbsp;</p> <p>With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.&nbsp; It's not just about the tools we create—it’s about the lives we change, together.&nbsp;</p> <p>&nbsp;</p> <p>#LI-CW1</p> <pre><code> &lt;/span&gt; </code></pre>

<p><strong>About Genius AI</strong></p> <p>Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.</p> <p>Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.</p> <p><strong>About the Role</strong></p> <p>The Strategy and Operations team at Genius AI sits at the center of the most important decisions the business is making, translating ambiguous problems into clear plans and getting them executed. In this role, you'll start by owning the strategy and execution for how Genius AI onboards, retains, and grows a larger, more complex customer base — an important and greenfield problem. But the scope doesn't stop there. As you demonstrate impact, you'll take on other strategic initiatives across the business, wherever the most important work is.</p> <p>The role requires strong analytical instincts, clear thinking under ambiguity, and the ability to move from problem framing through execution without needing a fully defined brief. Domain expertise in Customer Success is not a prerequisite. We're looking for someone who can tackle hard business problems from first principles and build durable solutions, regardless of the function.</p> <p>You will report to the Chief Revenue Officer. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Own the strategy and execution roadmap for how Genius AI onboards, retains, and grows its larger customer segment, spanning onboarding design, early lifecycle engagement, and account expansion</li> <li>Define the operational model for the Onboarding Specialist team, including day-to-day workflows, capacity planning, and how the org should evolve as the customer segment scales</li> <li>Build the analytics layer that tracks CS performance including onboarding conversion, time-to-value, expansion rates, and retention by segment, translating that data into decisions</li> <li>Evaluate the economics and opportunity costs of competing initiatives, determining where to invest, what to deprioritize, and how to sequence the build</li> <li>Design and run experiments across onboarding, lifecycle, and expansion plays, building a learning cadence that compounds over time</li> <li>Design AI-powered workflows that automate repeatable work across the CS motion including health monitoring, lifecycle triggers, and reporting, so the team's time stays on high-value interactions</li> <li>Align Sales, Product, Marketing, and CX on the operational requirements and cross-functional dependencies that make the CS motion work, then move on to the next high-priority problem</li> <li>&nbsp;As the CS motion matures, you will take on other high-priority strategic initiatives across the business</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>6+ years of experience in strategy, operations, business analysis, or strategic finance, with a track record of tackling ambiguous problems and building durable solutions rather than executing against defined playbooks</li> <li>You’ve built AI-powered workflows that changed how a function operates, automating repeatable work and redirecting capacity toward higher-judgment problems&nbsp;</li> <li>Comfortable building from scratch with minimal direction, making calls on structure and approach in problem spaces where the answer isn't obvious and the brief isn't fully written</li> <li>Strong analytical foundation, including fluency with modeling and data tools, and the ability to move from raw data to a clear strategic recommendation independently</li> <li>Proven ability to drive alignment and influence without direct authority across Sales, Product, Marketing, and Finance</li> <li>Clear written communicator, able to produce a crisp strategy doc, an ops brief, or an exec summary with enough clarity that it doesn't require a follow-up meeting to explain</li> </ul> <p><strong>Benefits &amp; Perks</strong></p> <ul> <li>Competitive health &amp; dental insurance options, effective on your first day of employment</li> <li>Flexible PTO</li> <li>In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends</li> <li>Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources</li> <li>Annual stipend for professional development and continued learning</li> <li>High performers at 5 years receive a generous stipend to use however you recharge best</li> <li>401k benefit: employees are eligible to contribute starting day 1 of employment</li> <li>Dependent Care FSA</li> <li>Paid parental leave</li> <li>Fertility and adoption benefits via Carrot and Kindbody</li> </ul> <p><em>The starting base salary for this role in New York is between $170,000-$225,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in Genius AI’s equity plan as well as a range of health &amp; wellbeing, retirement savings, and other benefits within our total rewards offering.</em></p> <p><em>At Genius AI, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Genius AI is proud to be an Equal Opportunity and Affirmative Action Employer.</em></p> <div><p><a href="https://drive.google.com/file/d/1FF_5dYGdwHfNCMqV4X9NSnCLdnk9z7Ms/view?usp=sharing" rel="noopener noreferrer"><em>Personal Information: Notice at Collection for Employees and Applicants</em></a></p> <p><em>Agency Submissions<br></em><em>If a resume or applicant is submitted to Genius AI by a third party without a signed search agreement in place, it will become the property of Genius AI and no fee will be paid, irrespective of whether the candidate is hired.&nbsp;</em></p> <p><em>Genius AI may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.<br></em></p></div>

This role can be located in one of the approved office locations listed for the role. <br/><br/>Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.<br/><br/>Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. <br/><br/>Key job responsibilities<br/>• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience <br/>• Analyze data trends to identify opportunities and provide actionable recommendations • Lead promotional planning and execution while ensuring catalog optimization <br/>• Build collaborative relationships with internal teams and vendor partners <br/>• Manage multiple projects while maintaining high operational standards <br/><br/>A day in the life<br/>• Review performance metrics and present recommendations during vendor meetings <br/>• Collaborate with cross-functional teams to resolve operational challenges <br/>• Guide vendors on utilizing Amazon tools and systems effectively <br/>• Participate in strategic planning sessions with category managers <br/>• Support continuous improvement initiatives across the organization <br/><br/>About the team<br/>Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

This role can be located in one of the approved office locations listed for the role. <br/><br/>Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.<br/><br/>Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. <br/><br/>Key job responsibilities<br/>• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience <br/>• Analyze data trends to identify opportunities and provide actionable recommendations • Lead promotional planning and execution while ensuring catalog optimization <br/>• Build collaborative relationships with internal teams and vendor partners <br/>• Manage multiple projects while maintaining high operational standards <br/><br/>A day in the life<br/>• Review performance metrics and present recommendations during vendor meetings <br/>• Collaborate with cross-functional teams to resolve operational challenges <br/>• Guide vendors on utilizing Amazon tools and systems effectively <br/>• Participate in strategic planning sessions with category managers <br/>• Support continuous improvement initiatives across the organization <br/><br/>About the team<br/>Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

The Customer Success Manager (CSM) drives excellence in premium creator advertising by orchestrating successful brand integrations and campaign delivery for Amazon's Creator Ad Partnerships. This role champions advertiser success through expert project management, strategic optimization, and seamless coordination across our portfolio of influential creators and properties. <br/> <br/>Working closely with Account Executives and cross-functional partners, you ensure campaign success from pre-sale through execution to analysis, while maintaining creator best practices. You serve as the trusted advisor to brands investing in creator-led advertising, leveraging data-driven insights and industry best practices to deliver measurable results. Your position requires both operational excellence and strategic thinking to maintain the premium quality of our creator portfolio while driving results against advertiser KPIs. Through proactive relationship management, analytical rigor, and flawless execution, you help brands effectively connect with audiences through our creators. You combine client service excellence, operational expertise, and strategic insight to ensure advertiser satisfaction, driving retention and advertiser growth in the Creator landscape.  <br/> <br/><br/>Key job responsibilities<br/>Drive end-to-end sales process support for partnered account executives and designated key accounts <br/><br/>Own the client experience and communication throughout the campaign lifecycle, from pre-sale through execution to post-campaign analysis <br/><br/>Lead campaign success metrics and optimization strategies to ensure client satisfaction and retention <br/><br/>Serve as the primary point of contact for client communications and campaign updates, managing multiple complex workstreams simultaneously <br/><br/>Work cross-functionally on bespoke, custom executions, defining new workflows when necessary <br/><br/>Deliver cross-platform insights with recommended areas of improvement across multi-platform campaigns including, but not limited to, YouTube, social media, podcasts, and live events. <br/><br/><br/>About the team<br/>Amazon Creator Ad Partnerships transforms how brands connect with audiences across digital landscapes. We deliver premium, digital-first experiences through multi-platform advertising solutions collaborating with today's most influential voices across sports, entertainment, and culture. Our creator portfolio includes New Heights with Jason & Travis Kelce, Mind the Game with LeBron James and Steve Nash, Baby, This is Keke Palmer, We Playin’ Spades and Armchair Expert with Dax Shepard, The Zach Sang Show and How I Built This with Guy Raz. Our Amazon Music Livestream offering provides a complete entertainment destination from global premiere festivals like Outside Lands and Primavera Sound to intimate city sessions that extend our reach from screens to stages worldwide. Through these premium entertainment experiences, we transform advertising into cultural moments that rival traditional media. Our unique position enables authentic brand integrations that enhance the customer experience while delivering measurable results across the entire marketing funnel.

This role can be located in one of our approved corporate offices in Santa Monica, CA, Austin, TX, or New York, NY.<br/><br/>Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. <br/><br/>Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.<br/><br/><br/>Key job responsibilities<br/>• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management • Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience • Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs • Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence • Contribute to process improvements and innovation initiatives that benefit the broader organization<br/><br/>A day in the life<br/>• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions • Review and analyze performance data to identify growth opportunities • Develop and present strategic recommendations to vendors • Participate in team meetings and knowledge-sharing sessions • Manage multiple projects while maintaining high service standards<br/><br/>About the team<br/>We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

This role can be located in one of the approved office locations listed for the role. <br/><br/>Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.<br/><br/>Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. <br/><br/>Key job responsibilities<br/>• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience <br/>• Analyze data trends to identify opportunities and provide actionable recommendations • Lead promotional planning and execution while ensuring catalog optimization <br/>• Build collaborative relationships with internal teams and vendor partners <br/>• Manage multiple projects while maintaining high operational standards <br/><br/>A day in the life<br/>• Review performance metrics and present recommendations during vendor meetings <br/>• Collaborate with cross-functional teams to resolve operational challenges <br/>• Guide vendors on utilizing Amazon tools and systems effectively <br/>• Participate in strategic planning sessions with category managers <br/>• Support continuous improvement initiatives across the organization <br/><br/>About the team<br/>Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

This role can be located in one of our approved corporate offices in New York, NY. <br/><br/>Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. <br/><br/>You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others. <br/><br/>Key job responsibilities<br/>Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience <br/><br/>Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately <br/><br/>Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities <br/><br/>Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer <br/><br/>Optimize cross-team processes that improve project efficiency and team delivery <br/><br/>Lead promotional planning and catalog optimization initiatives <br/><br/>Begin mentoring peers and contributing to team development <br/><br/>A day in the life<br/>Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts <br/><br/>Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently <br/><br/>Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges <br/><br/>Advocate for vendor needs by organizing feedback and sharing insights with leadership <br/><br/>Guide vendors on utilizing Amazon tools and systems effectively <br/><br/>Participate in strategic planning sessions and support continuous improvement initiatives <br/><br/>Share knowledge with teammates and provide guidance to newer CSMs <br/><br/>About the team<br/>Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals: <br/><br/>Accelerate vendor growth on Amazon <br/><br/>Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment <br/><br/>Build sustainable, efficient e-commerce partnerships between Amazon and vendors <br/><br/>As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.

Customer Success Manager (Blockstream Enterprise) at Blockstream. Apply via Ashby.

Senior Private Equity Customer Success Manager at Carta. Apply directly on Carta's jobs board.