Ux Designer Jobs in Seattle, USA

Are you an exceptional Sr. Visual UX Designer who wants to shape the vision of Alexa AI and device experiences? This role will be a leader both within our studio, and an influencer driving product vision and craft visually compelling UI designs from concept to customers’ hands. This role will focus on Alexa mobile and AI experiences and is based in Seattle, WA.<br/><br/>Key job responsibilities<br/>- The ideal candidate for this role will have a keen eye for elegant, modern design, and UI patterns and a passion for exploring “what’s next” in product design as a tastemaker and storyteller.<br/>- You have a deep understanding of visual systems and best practices, including layout, typography, production, art direction and motion design.<br/>- You bring a desire to coach others, facilitate collaborative sessions like brainstorms and workshops.<br/>- You innovate and set standards for design excellence, thinking holistically about the “why” of all that we ship.<br/>- You advocate for your design solutions by putting them in context of business and customer goals.<br/>- You can confidently present to internal teams and senior leadership.<br/>- You have a strong ability to translate a vision into concise deliverables and hands-on building with engineering teams, ultimately elevating the visual experience of millions of Alexa customers around the world.<br/><br/>About the team<br/>The Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship.

The Devices & Services Experience Design (DxD) team leads user experience design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship.<br/><br/>We're seeking a versatile UX Designer who is passionate about building incredible product experiences for the Echo Family of Devices and customers across the Amazon devices and services portfolio.<br/><br/>Our team is composed of multi-disciplinary designers who blend boundaries across UX design, visual, motion, and prototyping. We innovate end to end on product concepts starting from ideation of scenarios, to refined visual and conversational prototypes, to working with partner teams to execute and integrate seamlessly with devices.<br/><br/>We are makers at heart— transforming early concepts into high-fidelity, interactive experiences that leverage device capabilities across vision systems, audio, touch, gesture and natural modes of interaction.<br/><br/>Storytelling is integrated into daily work of the design team - communicating strategy to diverse stakeholders, helping others see future possibilities today.<br/><br/>We create clarity from ambiguity, solving problems and when there are multiple considerations and tradeoffs to consider.<br/><br/>You will be participating in a deeply collaborative team, partnering with cross-functional groups across design disciplines, research, developers and product managers. Your hands-on approach builds trust and elevates the work of those around you.<br/><br/>Every day we push boundaries to turn ideas into tangible experiences that inspire partners, leaders and customers.<br/><br/>Key job responsibilities<br/>- Bring product concepts to life through high fidelity visuals, motion, videos, and interaction prototyping<br/>- Navigate all phases of the design cycle—from discovery and ideation through refinement and execution<br/>- Collaborate with diverse stakeholders including research, product management, developers and design leaders and communicate design strategy through compelling storytelling.<br/>- Thrive in ambiguity, generating divergent concepts while identifying compelling ideas worth deeper exploration.<br/>- Synthesize industry trends, customer needs, and competitive insights into meaningful experiences.<br/>- Balance collaborative teamwork with autonomous execution in a small, highly skilled team.<br/><br/>About the team<br/>The Domains UX team is within Amazon's Devices Experience Design group (DxD). We are a high impact design team shaping how customers listen, watch, learn, and stay organized through Audio, Video, News, and Productivity experiences. We design across Echo devices, Fire TV, and mobile to create interactions that feel effortless, personal, and human. Our team blends visual, voice, and touch design with emerging AI and large language models to deliver proactive, adaptive experiences. Designers partner closely with product, engineering, and research, contribute to scalable design systems, and uphold a high bar for craft while influencing some of the most visible experiences in the Alexa ecosystem.

Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction.<br/><br/>We are seeking a Principal UX Designer to shape the future of industrial technology. In this role, you'll design intuitive digital experiences that bridge advanced technology with human needs, enabling customers to work effectively in technology-enhanced environments. Your designs will transform automation through control interfaces, monitoring dashboards, and operational systems that prioritize user needs, safety, and efficiency. You'll create simple yet powerful solutions that balance technical requirements with user needs, directly impacting customer experience.<br/><br/><br/>Key job responsibilities<br/>- Work in a highly ambiguous environment to define UX in a first to market product<br/>- Set vision and execute on building intuitive interfaces and experiences for industrial technology applications<br/>- Create user flows and interaction patterns that simplify complex operations for customers<br/>- Develop and maintain scalable design systems<br/>- Partner with User Researcher or lead user research initiatives with operators and field personnel<br/>- Build and test prototypes for various use cases<br/>- Collaborate with engineering, operations, and safety teams<br/>- Ensure consistency across multiple services and interfaces<br/>- Document and communicate design decisions effectively<br/>

Amazon's Brand Innovation Lab (BIL) is looking for a Senior UX Designer to lead advertising experiences across emerging technology. In this role, you will define how major brands connect with customers across the Amazon canvas, including mobile web/app, video, generative AI, and more.<br/><br/>You will drive end-to-end design strategy for complex, multi-platform campaigns. You'll lead through ambiguity on experimental projects, mentor designers, and influence the team's innovation roadmap. This role requires someone who thrives on variety. You'll rapidly switch between projects spanning different industries, brands, and technical platforms while maintaining strategic vision and execution excellence.<br/><br/>You'll collaborate with a global team of design technologists, creative teams and internal Amazon and agency partners to deliver experiences that millions of customers interact with daily.<br/><br/>Key job responsibilities<br/>- Define and drive design strategy for complex, multi-platform advertising innovations across concurrent projects spanning various industries and brands<br/><br/>- Lead end-to-end UX design from discovery through delivery, including user research, concept development, interaction design, prototyping, and detailed specifications<br/><br/>- Build consensus among diverse stakeholders and disciplines, presenting design strategies and recommendations to brand teams and leadership<br/><br/>- Establish design standards and best practices for emerging technologies and platforms, driving design excellence across pods<br/><br/>- Lead research initiatives that inform BIL's innovation roadmap and ground design decisions in user insights, technical feasibility, and brand objectives<br/><br/>A day in the life<br/>You might start your morning reviewing research findings for an automotive brand's Amazon showroom, then shift to leading a design critique for an interactive streaming campaign. After lunch, you're whiteboarding interaction flows with design technologists for an advertising campaign, followed by a stakeholder presentation where you advocate for a user-centered approach that balances brand goals with customer needs.<br/><br/>About the team<br/>Brand Innovation Lab (BIL) focuses on the conception, prototyping and execution of branded custom experiences across Amazon properties. This role sit within the Technology and Experience (TEX) team, working across emerging platforms and technologies to create innovative advertising experiences that drive campaign success for the world's biggest brands.

Location: Seattle, WA<br/><br/>The People Engagement Experience (PEX) is the cord across our People Engagement (PE) experiences made up of forward-thinking UX designers, researchers, writers and design technologists. PEX is revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. We're also customer-obsessed, driving impact across the company by delivering on user-centered and business needs. We support Amazon's mission to become Earth's best employer through making it easier to acquire, train and retain employees.<br/><br/>As a UX Designer on the employee-facing design systems team, you will contribute to design initiatives, including Figma component, pattern, and style libraries. You will work with designers and engineers across multiple organizations to help create and implement components and standards. You will bring a scalable design approach to your work, and consider how to best deliver components, patterns, and templates that scale across products and platforms. You'll be focused on the design details while also understanding the technical requirements to bridge the gap between product and engineering. You'll also explore how AI-powered design tools and intelligent systems can enhance design system workflows and component creation.<br/><br/>To succeed in this role, you must be a self-starter who is eager to learn, collaborate closely with engineering, and contribute to operational excellence. You must be able to succeed in a highly ambiguous, fast-paced environment. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed.<br/><br/>Key job responsibilities<br/>• Contribute to the creation and maintenance of components, patterns, and templates for product experiences across desktop, native mobile and more, ensuring they are scalable and accessible<br/>• Work closely with designers and engineers to design and implement high-quality, scalable additions to the design system, including components that support AI-powered features<br/>• Collaborate with designers to identify opportunities for unifying designs across products, establishing consistency while allowing for flexibility<br/>• Create and maintain comprehensive documentation describing the standards and best practices of our component library as a reference for designers, developers, and product teams<br/>• Leverage AI-powered design tools to accelerate component creation and documentation while maintaining design quality<br/>• Implement and maintain processes for scaling, updating, and managing various parts of a design system<br/>• Champion accessibility and inclusive design by ensuring all components meet WCAG standards<br/>• Support the design community by sharing knowledge and contributing to design system adoption across teams<br/><br/>A day in the life<br/>You'll contribute to the creation of new components, patterns, and layouts while collaborating with UX designers across organizations to connect individual features into a unified experience. You'll balance hands-on craft with systems thinking, moving between detailed component specifications and understanding how they fit into the larger system architecture. UX Researchers and UX Writers support design in creating reusable experiences. You'll share design work regularly with immediate and customer teams, stakeholders, and leadership, acting as a key member that brings the design community together.<br/><br/>About the team<br/>We are a multidisciplinary team creating truly meaningful products and experiences that empower and connect millions of Amazon employees. Our team consists of designers, researchers and writers, and is very diverse in terms of educational background, race, skills, and location. We're building an environment that celebrates knowledge sharing and mentorship, and you'll have opportunities to grow your design systems expertise at Amazon, particularly as we pioneer AI-integrated workplace solutions.

We are looking for a UX Designer to help us build the future of the Amazon Lists experience. The right candidate is at ease assisting in research, the creation of scenarios, sketches, story boards, wire-frames, and prototypes. You will assist the team in visualizing an experience in the abstract, gather relevant research data, break down complex use-cases, and ultimately help drive the vision into solid design deliverables. You think first from the customer’s perspective, set relentlessly high standards for yourself and deliver best-in-class design work. You thrive in a fast-paced, agile environment and embrace the idea that failure is a critical part of innovation. You balance your passion for inspired, compelling, elegant yet simple designs with a highly analytical nature, immaculately precise execution, and a relentless drive to learn, design, build and deliver.<br/><br/>Key job responsibilities<br/>- Collaborate cross-functionally with design, product, engineering, and research teams from early concept through launch, ensuring bar-raising quality to market.<br/>- Create and communicate the vision for user experiences across a range of surfaces and interaction models, including mobile, voice, and conversational patterns.<br/>- Use customer research, competitive analysis, behavioral signals, and quantitative data to identify opportunities, validate design direction, and continuously refine assumptions.<br/>- Build scalable pattern libraries, templates, and component specs that support consistency and integrate with broader design systems.<br/>- Think systemically, designing within and contributing to frameworks that create coherent experiences, while knowing when to create unique, product-defining moments.<br/>- Tell compelling stories through the user experience and in reviews, driving alignment with partners and leadership through clear verbal and written communication.<br/>- Inspire and elevate the craft of the UX team through collaboration, feedback, and a commitment to continuous learning.<br/><br/>A day in the life<br/>As a designer on the Lists team, you will be a hands-on designer unafraid to take on the toughest challenges, scales their impact with proactive collaboration with other designers, and elevates the design quality of the entire team. You will develop strong relationships with fellow designers and partner closely with product, engineering, and business counterparts throughout the organization to launch bar-raising experiences for customers around the world. You have a passion for solving our customers' problems, always putting their needs first.<br/><br/>About the team<br/>You'll join the Shopping Design team at Amazon—a group of designers, technologists, program and product managers who design the global Amazon shopping experience for customers. We own the end-to-end shopping experience, and design the features that make it easy for customers to discover, evaluate, and transact on Amazon. We enable 300+ shopping designers outside of our organization and thousands of tech resources with design patterns, systems, tools, customer insights, and best practices to design a cohesive and delightful shopping CX. Our mission is to design magical shopping experiences that customers use daily and love.

About Us<br/><br/>AWS Applied AI Solutions is an organization with ambitions to be a leading provider of business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.<br/><br/><br/>The Role<br/><br/>We’re seeking a Principal UX Designer who is passionate about shaping the future of AI-native business applications at scale. This is a rare opportunity to influence the direction of Amazon’s next generation of AI-powered solutions. As a Principal Designer, you will define experience strategies that span across multiple solutions and customer journeys, turning cutting-edge AI capabilities into meaningful, proactive, and trustworthy experiences for millions of customers.<br/><br/>You will not only drive design at the highest levels of complexity but also shape how design and AI intersect across AWS. You will influence product and business strategy, mentor other junior to senior designers, and partner closely with science, engineering, and product leaders to push the boundaries of what’s possible with AI.<br/><br/><br/>Key job responsibilities<br/>* Own the UX vision and strategy across multiple services and solutions, ensuring experiences are intuitive, elegant, and scalable.<br/>* Set the bar for AI-native design by translating emerging AI capabilities into coherent, human-centered experiences that build trust and drive adoption.<br/>* Influence product and business direction, working with senior leadership to identify opportunities where design and AI can transform customer outcomes.<br/>* Define and drive cross-service design standards such as interaction models, experience principles, and reusable patterns to ensure consistency.<br/>* Mentor and elevate the design org, coaching other designers and raising the overall quality of craft, storytelling, and execution.<br/>* Prototype and explore new AI paradigms, collaborating with applied scientists and engineers to validate bold ideas and shape next-generation interfaces.<br/>* Be a thought leader inside and outside AWS, evangelizing design excellence and the responsible adoption of AI through storytelling, writing, and cross-org forums.

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Service Technology (CS Tech) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.<br/> <br/>About the Role<br/>Join Amazon's Customer Service Technology (CS Tech) team as a Principal UX Designer, where you'll shape the future of customer service experiences for hundreds of millions of customers worldwide. This is a unique opportunity to lead the design of next-generation AI-powered tools that enable customers to efficiently resolve issues while setting the strategic direction for our UX practice.<br/> <br/>Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.<br/><br/>This Principal UX Designer position is uniquely positioned as a strategic leadership role with hands-on execution requirements. Key distinguishing factors include:<br/>• Dual accountability: Setting strategic direction while actively designing to demonstrate quality standards and mentor other designers<br/>• AI-first focus: Heavy emphasis on designing ML-powered interfaces and generative AI solutions for customer service<br/>• Embedded partnership model: Expected to work as a peer with Principal Engineers and Product leaders from concept stage, not after decisions are made<br/>• Measurable business impact: Direct connection to metrics like Average Call Time (ACT), task completion rates, and associate satisfaction<br/><br/><br/>Key job responsibilities<br/>Strategic Leadership<br/>• Help set the vision for associate-facing product experiences across our portfolio, and the underlying design systems<br/>• Partner as a peer with Principal Engineers and Product leaders from concept to launch, influencing product direction before decisions are made<br/>• Drive AI innovation by designing interfaces that leverage generative AI to improve customer service efficiency<br/> <br/>Hands-On Design Excellence<br/>• Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters<br/>• Develop best-in-class user interface designs, flows, and interaction models for complex workflows<br/>• Build lightweight prototypes and design deliverables in a fast-paced, agile environment<br/>• Design UI architecture and interaction flows based on business requirements<br/>• Create process flows, wireframes, and visual mockups to communicate interaction behaviors<br/>• Present design solutions to stakeholders including executives for review<br/>• Analyze interface challenges and develop measurable business-focused solutions<br/>• Partner with business teams to define use cases and high-level requirements<br/>• Translate abstract concepts into concrete, data-driven design solutions<br/> <br/>Collaboration & Influence<br/>• Collaborate with and influence product management, engineering, and UX leaders from concept to launch<br/>• Work directly with senior developers and architects for implementation of designs<br/> <br/>Team Development & Mentorship<br/>• Raise the bar on UX design quality across the Customer Service organization<br/>• Mentor and upskill designers, demonstrating what excellence looks like through hands-on work<br/>• Help evolve how UX designers work, embracing new skills including AI/ML design practices<br/>• Serve as a creative director responsible for design quality across the associate-facing product portfolio<br/><br/>A day in the life<br/>You are an experienced Principal UX Designer with excellent user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You’re able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.<br/> <br/>The Impact You'll Make<br/>Your work will directly influence key business metrics:<br/>• Reduce Average Call Time (ACT) through intuitive, well-designed associate experiences<br/>• Improve Task Completion Rates and Perceived Usability scores<br/>• Enhance associate satisfaction and retention by creating tools that empower rather than frustrate<br/>• Accelerate team maturity by 2+ years through mentorship and leadership<br/> <br/>Why This Role Matters<br/>• Customer Service is on a strategic journey to become more customer-obsessed, and this investment in Principal UX leadership is critical to that mission. You'll be joining at a pivotal moment where your expertise will:<br/>• Transform the UX practice from good to great, establishing designers as true strategic partners<br/>• Enable faster product development with higher quality outcomes<br/>• Set an innovative vision for where Customer Service can go in the future<br/>• Create lasting impact on both customer and associate experiences at Amazon scale<br/><br/>About the team<br/>The Customer Service UX team is made up of a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work to ensure we all raise the bar on UX quality. We work hard, but also work hard to support each other, remain genuine, and create a positive culture of balance between work and the rest of life.

Amazon Shopping Design seeks a UX Designer to define and drive the future of shopping at Amazon. In this role, you will work with voice and graphic interfaces in a fast-paced environment. From inception through launch, you will be a design owner, responsible for delivering ambitious concepts and using data to iterate and improve — translating needs and constraints into simple, intuitive, customer-focused solutions.<br/>The Amazon Shopping Design team brings together curious designers who collaborate to power the Amazon shopping experience and deliver innovation at incredible scale. We're excited to welcome a creative and driven designer to help us build best-in-class shopping experiences for millions of customers worldwide.<br/>You will define, concept, and execute end-to-end experiences while working with your design partners and leadership. You will drive that vision into solid design deliverables, including multi-modal user interface designs and frameworks for voice and screen, interaction models, design specs, and prototypes. You will collaborate closely with engineering, product management, and marketing — both inside our organization and with partner teams.<br/>The ideal candidate will have experience with early-stage product development for multi-modal consumer experiences and be passionate, focused, and relentless.<br/><br/><br/>Key job responsibilities<br/>• Design solutions for difficult design and technical problems where product strategy is not fully defined<br/>• Create conceptual sketches, wireframes, high-fidelity mockups, and prototypes<br/>• Collaborate effectively across diverse teams and disciplines to drive alignment and efficiency<br/>• Develop and improve design patterns, standards, and processes that scale for your team<br/>• Conduct brainstorming sessions and present at cross-team reviews to demonstrate features and drive design decisions<br/>• Synthesize qualitative and quantitative data (metrics, usability studies) to inform product-level customer experience decisions<br/>• Work closely with engineering to incorporate capabilities and constraints of the technology stack<br/>• Balance short- and long-term design requirements against engineering constraints<br/><br/><br/><br/>

We are seeking a Senior UX Designer to join the Devices & Services Experience Design (DXD) team, supporting Core UX for Fire TV and Fire Tablet while owning complex enterprise workflows for Amazon Developer. This is a strategic leadership role requiring someone who can navigate ambiguity, influence stakeholders, and drive design vision across multi-team initiatives.<br/><br/>You will design workflows for developer onboarding, monetization, compliance, and partner integrations that impact millions of developers globally through the Amazon Developer Portal.<br/><br/>Ideal candidates bring experience designing complex workflows in regulated or compliance-driven environments — whether in enterprise/B2B platforms (developer tools, SaaS, partner portals) or B2C industries such as finance, healthcare, telecom, or insurance. What this role demands above all is strategic thinking, systems-level design, and comfort navigating policy and compliance constraints at scale.<br/><br/>Key job responsibilities<br/>What You Will Do:<br/>- Own design vision and UX strategy for Amazon Developer Portal experiences<br/>- Design complex multi-step B2B workflows including developer onboarding, monetization, and compliance<br/>- Create end-to-end service blueprints for cross-functional initiatives spanning multiple teams<br/>- Drive alignment across product, engineering, and business stakeholders<br/>- Influence product roadmap with design insights, user research, and strategic recommendations<br/>- Design 3P partner experiences including documentation and self-service tools<br/>- Handle edge cases, error states, and conditional logic flows in complex enterprise systems<br/>- Partner with engineering on technical architecture and feasibility<br/>- Support Device Design Core UX initiatives for Fire TV and Fire Tablet as needed<br/><br/>About the team<br/>The Core UX Team plays a critical role in accelerating collaboration between designers, engineers, researchers, and product managers across Amazon's device ecosystem. <br/><br/>The Core UX team supports design work across multiple device platforms including:<br/>- Echo Family Devices<br/>- Fire TV<br/>- Fire Tablet<br/>- Alexa mobile app (iOS/Android)

Join us in Revolutionizing Customer Service Design.<br/><br/>Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across existing and emerging social channels like Instagram, TikTok, and X.<br/><br/>The CS organization supports customers in several languages globally. Our CS-Social team within CS monitors and responds to customers to address their needs across all major social apps. We're looking for a strategic designer who can elevate both customer-facing experiences and the tools our associates use daily to deliver exceptional service.<br/><br/>You'll design solutions for complex problems while ensuring consistency, simplicity, and delight. This role requires someone who can think strategically about end-to-end experiences while executing tactically on high-impact design work.<br/><br/>Your work will directly impact millions and help solve real customer problems, reduce friction in service delivery, and create experiences that build trust in the Amazon brand. This is an opportunity to shape the future of CS design at one of the world's most customer-centric companies.<br/><br/>Key job responsibilities<br/>- Create seamless, intuitive customer experiences across social media apps<br/>- Design tools and workflows that empower our CS associates to respond efficiently and empathetically at scale<br/>- Develop design systems, patterns, and standards that scale across multiple social apps<br/>- Balance customer needs with associate productivity.<br/>- Analyze qualitative and quantitative data to inform customer experience and business decisions<br/>- Set the standard for design quality across the CS Social experience<br/><br/>A day in the life<br/>You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners.<br/><br/>You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.<br/><br/>About the team<br/>You want to be part of something great? CS-Social is a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. We are a team who geeks out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. We are makers who believes the only way to sell strategic vision is to craft exquisite design artifacts.

We're seeking a customer-obsessed UX Designer to join the Secure Third-Party Tools (S3T) organization within Amazon Security. S3T builds the tools and processes that maintain Amazon's security bar when interacting with 3P. <br/><br/>In this role, you'll help transform and design the end-to-end user experience for S3T's suite of tools. Your customers will be varied, from Amazon builders who work with 3P, security engineers who evaluate risk, and partner teams who rely on our data to make informed decisions. You'll translate complex security workflows into intuitive, efficient experiences that help users move faster while maintaining the Amazon security bar.<br/><br/>This is a high-impact role where your design decisions directly affect the speed and quality of security outcomes across Amazon. You'll work with Product Managers, Security Engineers, Software Development Engineers, and Applied Scientists to deliver experiences that reduce friction, improve assessment accuracy, and drive adoption.<br/><br/>Key job responsibilities<br/>- Design end-to-end process for complex security workflow features—from discovery and concept development through prototyping, testing, and delivery.<br/><br/>- Partner closely with PMT, engineering, UX Research and security teams to understand customer pain points, define problem statements, and design solutions that balance user needs, technical feasibility, and security requirements.<br/>- Develop wireframes, interactive prototypes, and high-fidelity mockups to clearly communicate design intent to engineering partners and stakeholders.<br/>- Create and extend design systems, component libraries, and interaction patterns that ensure consistency and scalability across the S3T product suite.<br/>- Communicate design strategy, rationale, and outcomes to stakeholders and senior leadership through compelling storytelling and clear documentation.<br/><br/>A day in the life<br/>In this role, you'll design experiences that make complex security workflows feel simple and efficient. One week you might collaborate with research on findings from a recent study, translating insights into a more seamless workflow. The next week, you might be iterating on a dashboard with your Product partner, designing how professionals review AI-generated outputs and provide feedback.<br/><br/>You'll operate with enough autonomy to define the design direction for your product areas while being supported by a collaborative cross-functional team. You'll regularly present your work to leadership, influence product strategy through design insights, and help shape the future of how Amazon manages third-party security at scale.<br/><br/>No two days are the same—you might be sketching early concepts for a new monitoring experience in the morning, reviewing prototypes with researchers in the afternoon, and syncing with your engineering partner on implementation constraints before end of day.<br/><br/>About the team<br/>About Amazon Security<br/><br/>Diverse Experiences<br/>Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why Amazon Security?<br/>At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.<br/><br/>Inclusive Team Culture<br/>In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.<br/><br/>Training & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our operation teams with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the operational tools which enable associates to solve real-world challenges before they even reach customers. <br/><br/>Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer.<br/><br/>You'll do great in this role if you are:<br/>- Passionate about creating elegant, simple to understand designs<br/>- Able to balancing customer experience, business goals, and technical constraints<br/>- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem<br/>- Have advanced knowledge of emerging AI/ML applications in user experience<br/><br/>Key job responsibilities<br/>- Lead end-to-end design for a brand new customer service tools, from concept to launch<br/>- Partner with product, engineering, and research teams to deliver impactful solutions<br/>- Lead design reviews and workshops to align stakeholders and drive decisions<br/>- Create user interfaces that reveal meaningful patterns to users<br/>- Develop and validate solutions through user research and iterative testing<br/>- Build compelling narratives that connect customer insights to business opportunities<br/>- Experiment with innovative tools and UX best practices to drive and define new ways of working<br/><br/>A day in the life<br/>You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners.<br/><br/>You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.<br/><br/>About the team<br/>You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts.<br/>Internal job description

At Amazon, our mission to be earth's most customer-centric company drives everything we do. We are seeking exceptional talent to join us to shape the future of how people manage and grow their careers at Amazon. As part of the Global Operations (GO) team, you'll have the opportunity to create solutions that support associate and operator employees throughout their career journeys and scheduling needs. The GO-UX team is dedicated to building world-class experiences, believing that exceptional customer service begins with empowered, satisfied employees.<br/><br/>The ideal candidate thrives in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.<br/><br/>Key job responsibilities<br/>- Collaborate with the team to deliver user experience designs<br/>- Design beautiful, thoughtful interfaces demonstrating visual craft<br/>- Create prototypes that demonstrate intuitive interaction patterns and micro-interactions<br/>- Develop product visualisations to communicate design concepts<br/>- Craft user-centered designs informed by market analysis, customer feedback, and usability findings<br/>- Translate business requirements into visual concepts, interaction flows and prototypes<br/>- Develop compelling narratives that effectively communicate design decisions to diverse stakeholders

We're seeking a strategic UX Designer who challenges assumptions and is laser-focused on the customer to drive user experience innovation for our team. This role requires someone who can think systemically and demonstrate measurable impact through design while tackling complex, ambiguous problems that directly impact millions of Amazonians. You'll be at the forefront of designing AI-first experiences that transform how employees work.<br/><br/>Our team is reinventing how millions of Amazon employees live and work. Our customer is every person interested in or currently working at Amazon, and we're passionate about making their lives better through thoughtfully designed, high-quality products and services.<br/><br/>UX Design at Amazon brings the practices of Interaction Design, Visual Design, Service Design and User Research into a single, user-centric design enterprise. Our UX designers are capable of producing great UI concepts, developing those concepts into complete and well-documented frameworks, producing visuals, and developing and delivering those concepts in high fidelity with highest-quality fit and finish.<br/><br/>Key job responsibilities<br/>• Drive end-to-end UX strategy for complex products and services, including AI-powered features, by incorporating user insights, business requirements, and technical constraints into elegant and intuitive user experiences<br/>• Quickly and iteratively create user flows, wireframes, prototypes, and high fidelity mockups with detailed visual design specifications for mobile and web interfaces throughout the design process<br/>• Design AI-first experiences that leverage emerging technologies while maintaining human-centered design principles and ensuring transparency, trust, and usability<br/>• Own design decisions for problems with complexity, working through ambiguity and adapting your approach to meet the needs of multiple stakeholders while articulating trade-offs and rationale<br/>• Be a champion for user-centered design by partnering with researchers to test your solutions in front of users, and be willing to build lightweight prototypes and conduct scrappy and quick user testing on your own if required<br/>• Present design work to UX, Product, and Engineering teams, as well as stakeholders and executive leadership, confidently communicating your vision and demonstrating business impact<br/>• Contribute to user experience design guidelines and development best practices and standards at Amazon Design Community, particularly around AI integration and emerging technologies<br/><br/>A day in the life<br/>You'll work with a cross-functional team of highly capable designers, researchers, product managers, engineers, and data scientists, inventing and iterating on end-to-end workflows and AI-powered experiences. You'll develop your ideas with sketches, prototypes, wireframes and story boards, confidently communicating your vision to senior executives. We're looking for someone who can bring disruptive ideas to life. You're a skilled UI designer with the capacity to think deeply about the architecture of the product space, including how AI can enhance user experiences.<br/><br/><br/>About the team<br/>People Engagement Experience is a multidisciplinary team creating truly meaningful products and experiences that empower and connect millions of Amazon employees. Our smart, passionate, and eccentric crew consists of 40+ UX designers, UX researchers, visual designers and copy writers. We have a broad mix of experience levels, tenures, educational background, skills, and location.<br/><br/>We're building an environment that celebrates knowledge sharing and mentorship. While we're focused on improving the lives of our associates, we also prioritize building meaningful connections with each other. You'll have opportunities to contribute to Amazon's broader design community and shape the future of employee experience design, particularly as we pioneer AI-integrated workplace solutions.

We are seeking a creative and forward-thinking UX Designer to become a key member of Shopping Design team. This is an exciting opportunity to shape the future of shopping at Amazon, contribute to innovative AI-powered developments, and integrate advanced capabilities with personalized shopping experiences. You will collaborate closely with a diverse, cross-functional team of designers, researchers, scientists, writers, engineers, and product managers to deliver user-centered experiences. This role requires both big-picture vision and meticulous attention to detail as you bring our bold product roadmap to life for hundreds of millions of customers world-wide.<br/><br/>Key job responsibilities<br/>-Design solutions for difficult design and technical problems where product strategy is not fully defined<br/>-Create conceptual sketches, wireframes, high-fidelity mockups, and prototypes<br/>-Collaborate effectively across diverse teams and disciplines to drive alignment and efficiency<br/>-Develop and improve design patterns, standards, and processes that scale for your team<br/>-Lead brainstorming sessions and present at cross-team reviews to demonstrate features and drive design decisions<br/>-Synthesize qualitative and quantitative data (metrics, usability studies) to inform product-level customer experience decisions<br/>-Work closely with engineering to incorporate capabilities and constraints of the technology stack<br/>-Balance short- and long-term design requirements against engineering constraints<br/><br/><br/>About the team<br/>The vision of our team is to revolutionize the shopping experience through innovations in advanced AI and machine learning. Our goal is to create intuitive, personalized experiences that seamlessly connect customers with information and recommendations helping them easily find inspiration and shop for the products they need. We work collaboratively with a global, multi-disciplinary team of product managers, engineers, and scientists to bring the product vision to life. Our goal is to delight customers with a best-in-class shopping experience where we accurately understand their intent and return an experience that feels targeted and customized to them and their shopping mission.

As a UX Designer for Shopping Design, you will design solutions for difficult design and technical challenges that enable customers to make confident buying decisions across our growing and diverse product catalog. You'll craft experiences that are simple, fluid, and beautiful while working within defined product strategies to deliver the right information at the right time.<br/><br/>You are passionate about customer experience and use design best practices to arrive at the right outcomes. You thrive on solving difficult problems and creating elegant solutions that work seamlessly across devices—with a mobile-first approach that extends to create cohesive multi-device experiences.<br/><br/>The Amazon Shopping Design team brings together curious designers who collaborate to power the Amazon shopping experience and deliver innovation at incredible scale. We're excited to welcome a creative and driven designer to help us build best-in-class shopping experiences for millions of customers worldwide.<br/><br/>Key job responsibilities<br/>* Design solutions for difficult design and technical problems where product strategy is not fully defined<br/>* Create conceptual sketches, wireframes, high-fidelity mockups, and prototypes<br/>* Collaborate effectively across diverse teams and disciplines to drive alignment and efficiency<br/>* Develop and improve design patterns, standards, and processes that scale for your team<br/>* Lead brainstorming sessions and present at cross-team reviews to demonstrate features and drive design decisions<br/>* Synthesize qualitative and quantitative data (metrics, usability studies) to inform product-level customer experience decisions<br/>* Work closely with engineering to incorporate capabilities and constraints of the technology stack<br/>* Balance short- and long-term design requirements against engineering constraints

As a UX Designer for Shopping Design, you will design solutions for difficult design and technical challenges that enable customers to make confident buying decisions across our growing and diverse product catalog. You'll craft experiences that are simple, fluid, and beautiful while working within defined product strategies to deliver the right information at the right time.<br/><br/>You are passionate about customer experience and use design best practices to arrive at the right outcomes. You thrive on solving difficult problems and creating elegant solutions that work seamlessly across devices—with a mobile-first approach that extends to create cohesive multi-device experiences.<br/><br/>The Amazon Shopping Design team brings together curious designers who collaborate to power the Amazon shopping experience and deliver innovation at incredible scale. We're excited to welcome a creative and driven designer to help us build best-in-class shopping experiences for millions of customers worldwide.<br/><br/>Key job responsibilities<br/>* Design solutions for difficult design and technical problems where product strategy is not fully defined<br/><br/>* Create conceptual sketches, wireframes, high-fidelity mockups, and prototypes<br/><br/>* Collaborate effectively across diverse teams and disciplines to drive alignment and efficiency<br/><br/>* Develop and improve design patterns, standards, and processes that scale for your team<br/><br/>* Lead brainstorming sessions and present at cross-team reviews to demonstrate features and drive design decisions<br/><br/>* Synthesize qualitative and quantitative data (metrics, usability studies) to inform product-level customer experience decisions<br/><br/>* Work closely with engineering to incorporate capabilities and constraints of the technology stack<br/><br/>* Balance short- and long-term design requirements against engineering constraints<br/><br/><br/>A day in the life<br/>As a UX Designer for Shopping Design, you will be a hands-on designer unafraid to take on the toughest challenges, scales their impact with proactive collaboration with other designers, and elevate the design quality of the entire team. You will develop strong relationships with fellow designers and partner closely with product, engineering, and business counterparts throughout the organization to launch bar-raising experiences for customers around the world. You have a passion for solving our customers' problems, always putting their needs first.<br/><br/>About the team<br/>You'll join the Shopping Design team at Amazon—a group of designers, technologists, program and product managers who design the global Amazon shopping experience for customers. We own the end-to-end shopping experience, and design the features that make it easy for customers to discover, evaluate, and transact on Amazon. We enable 300+ shopping designers outside of our organization and thousands of tech resources with design patterns, systems, tools, customer insights, and best practices to design a cohesive and delightful shopping CX. Our mission is to design magical shopping experiences that customers use daily and love.

We're looking for a UX Designer to join the Cross-Border Shopping UX team, delivering end-to-end design solutions across global e-commerce experiences that help customers discover and purchase products from around the world. You'll work across multiple product areas spanning Shopping CX and Apps, partnering closely with product, engineering, and research to ship customer-facing experiences at scale.<br/><br/>Key job responsibilities<br/>Own end-to-end UX design for cross-border shopping features<br/><br/>Deliver high-quality interaction design, visual design, and prototypes that solve complex customer problems<br/><br/>Collaborate with PM, engineering, and research partners to define problem spaces, explore solutions, and iterate based on data and feedback<br/><br/>Contribute to design systems and patterns that scale across multiple international marketplaces<br/><br/>Present design rationale clearly to stakeholders, incorporating feedback while advocating for customer needs<br/><br/>Operate in fast-paced sprint cycles, managing multiple concurrent workstreams with minimal oversight<br/><br/>About the team<br/>Cross-Border Shopping UX is a high-impact design team embedded within Amazon's cross-border organization. We own the end-to-end customer experience across multiple product areas spanning cross-border shopping and standalone apps. We operate on 2-week sprints, move fast, and ship globally. Every designer on this team owns multiple workstreams and has outsized influence on product direction — you won't be pushing pixels in a corner. You'll be shaping how hundreds of millions of customers discover and buy products across borders.<br/><br/>

As a Principal UX Designer for Shopping Design, you will provide significant impact on the Amazon Shopping experience, driving the strategy, frameworks, and patterns leveraged by business and design teams across Amazon in building a more cohesive and engaging page experience for customers. <br/><br/>You will craft simple, fluid, and beautiful experiences that accommodate our growing and diverse selection of products and programs, while enabling customers to browse, discover, and act on a buying decision. You have an inventor’s spirit, highly refined aesthetic sensibilities and a fine-tuned ability to contextually communicate the right thing in the right place at the right time to customers. You are obsessed about customer experience; you never settle for good enough, and continually inspire those around you to do better for the customer. You love to dive into unknown territory and invent simple, elegant solutions to complex challenges. Your work will focus on mobile first, but you should be passionate about expanding features to create true multi-device experiences that move with the customer from one device to another.<br/><br/>Key job responsibilities<br/>- Defining how to adapt Shopping CX to best serve the unique needs of each customer across variable devices, resolutions, and locales.<br/>- Influencing across organizational lines and locales, driving CX standards adopted by business groups and design teams across Amazon who contribute to Shopping content and framework.<br/>- Earning trust with senior leaders across all Shopping organizations to ensure CX frameworks scale to the broad needs and interests of our customers.<br/>- Partnering closely with product and engineering to invent, evolve, and simplify Shopping product design and architecture.<br/>- Developing feedback loops from partner teams and through awareness of industry innovation to proactively identify opportunities for experimentation, and own how to build learnings back into page frameworks.<br/>- Prioritizing inclusive and accessible designs for all customers<br/><br/>About the team<br/>Shopping Design is the team responsible for designing the global Amazon shopping experience. The team owns the end-to-end customer journey, from discovery to evaluation to transaction. Beyond direct product design, Shopping Design enables designers and technologists across Amazon with scalable design patterns, systems, tools, customer insights, and best practices that ensure a cohesive and delightful customer experience at scale. <br/><br/>The Amazon Shopping Design team brings together curious designers who collaborate to power the Amazon shopping experience and deliver innovation at incredible scale. We're excited to welcome a creative and driven designer to help us build best-in-class shopping experiences for millions of customers worldwide.