Aws Jobs in Sydney, USA

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br/><br/>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br/><br/>The Data Centre Global Engineering Operations organisation is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre’s physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.<br/><br/>The ideal candidate will need to have an understanding of data centre IT infrastructure and data centre facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data centre and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the FOC with the larger objectives of other business and peer organisations. You will need to play a role with growing the team to a standard of operational excellence.<br/><br/>If you are passionate about the Customer Experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centre's, then this may be the challenge you’ve been looking for!<br/><br/><br/>Key job responsibilities<br/>You'll be the operational heartbeat of our data centre infrastructure — monitoring, coordinating, and driving excellence across every shift.<br/><br/>Your core mission centres on real-time monitoring of the Amazon facilities infrastructure platform, where you'll interpret signals from electrical and mechanical systems to maintain optimal performance. You'll serve as the trusted point of contact for both internal engineering teams and external partners, ensuring seamless communication flows during normal operations and critical events alike.<br/><br/>When emergencies strike, you'll step into a coordination role that demands clarity under pressure. You'll facilitate recovery efforts during Large Scale Events and Critical Site Events, bringing together the right people with the right information at the right time. Your post-mortem contributions will turn incidents into insights, strengthening the entire operation with every lesson learned.<br/><br/>Beyond reactive response, you'll be a builder. You'll help develop communication and escalation protocols that sharpen team performance, and contribute to creating tools that make the entire FOC more effective. Your meticulous record-keeping will ensure continuity across shifts and provide the data foundation for continuous improvement.<br/><br/>This is shift work in a 24/7 environment — weekends and holidays included — because the infrastructure never sleeps, and neither does your commitment to the customer experience. Every shift you complete is another layer of reliability added to the systems that Australia's most critical operations depend upon.<br/><br/>A day in the life<br/>Your day begins with a handover that's more than a formality — it's a transfer of situational awareness. You absorb the state of play across the entire facility ecosystem: which systems are nominal, what's being watched, and where attention might be needed next.<br/><br/>Screens illuminate with real-time data from electrical and mechanical systems across the data centre fleet. You're reading the rhythm of the infrastructure — power distribution, cooling performance, environmental conditions — identifying patterns before they become problems. A temperature anomaly in one zone catches your eye; you investigate, correlate with recent maintenance activity, and determine it's within expected parameters. Documented. Noted. Moving on.<br/><br/>Mid-shift, an alert escalates. A critical system requires coordinated response. You activate the communication protocol you helped design, reaching the right engineers within minutes. As the facilitator, you're tracking actions, updating stakeholders, and ensuring nothing falls through the cracks. The issue resolves cleanly — another testament to preparation meeting execution.<br/><br/>Between events, you're collaborating with peers on improving a monitoring dashboard, drafting a proposal for a new escalation pathway, or reviewing post-mortem findings from last week's incident. You're not just maintaining the status quo — you're actively raising the bar.<br/><br/>As your shift closes, you compile a comprehensive handover that gives the incoming team everything they need to maintain continuity. You leave knowing that your vigilance kept critical systems running, your coordination brought teams together, and your ideas are making the operation stronger every day.<br/><br/>About the team<br/>About the team<br/>Diverse Experiences<br/>Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship and Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 ch

Are you a passionate builder with deep expertise in betting and gaming solutions and want to work with innovative companies transforming the industry? Amazon Web Services (AWS) has an exciting opportunity for you. The Media, Entertainment, Games & Sports team is seeking an experienced and motivated technologist with a passion for creating strategies, best practices, and solving complex business challenges focusing on the Betting and Gaming industry.<br/><br/>As a Senior Specialist Solutions Architect (SA) for Betting and Gaming at AWS, you'll be responsible for educating customers, partners, and internal stakeholders on emerging technologies and solutions that are transforming the Betting and Gaming industry in areas such as real-time wagering platforms, player engagement, responsible gaming, regulatory compliance, and advanced analytics. You get to work with sports betting operators, online casinos, lottery providers, fantasy sports platforms, and gaming technology vendors to help them build scalable, secure, and compliant solutions with the AWS cloud. You'll provide hands-on architectural guidance for real-life customer projects involving various AWS services and Independent Software Vendor (ISV)/partner solutions and collaborate with cross-Amazon teams to develop outcome-based holistic solutions for strategic opportunities in the betting and gaming industry.<br/><br/>In this role, you'll be a content creator, a storyteller, and a presenter, building and publishing content and collateral for betting and gaming customers in one-on-one and group settings. You'll work with customers remotely and in person, sharing your expertise and insights. This role requires at least 30% travel, including international travel.<br/><br/>Key job responsibilities<br/>As a Leader, you'll anticipate future trends and identify applications of emerging technologies to enhance betting platforms, gaming operations, player personalization, and responsible gaming initiatives, enabling innovative experiences and effective solutions for our customers.<br/><br/>- Drive the strategy for betting and gaming solutions for customers across sports betting, online casino, lottery, and fantasy sports sectors.<br/>- Architect and deliver innovative, customer-obsessed solutions leveraging AWS services and partner offerings tailored for the betting and gaming industry, with focus on real-time processing, scalability, security, and regulatory compliance.<br/>- Create high-quality enablement content, including guidance, blogs, demos, POCs, and presentations, to share your expertise in betting and gaming solutions.<br/>- Deliver written and spoken communications on complex betting platform architecture, gaming operations, player analytics, and regulatory compliance subjects, establishing AWS as the public cloud of choice for organizations in the betting and gaming industry looking to accelerate innovation.<br/>- Provide technical leadership and mentorship to other Solutions Architects working with betting and gaming customers.<br/><br/>A day in the life<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. <br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.<br/><br/>About the team<br/>The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br/><br/>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br/><br/>The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.<br/><br/>We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result-driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.<br/><br/>You’ll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br/><br/>Key job responsibilities<br/>- Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.<br/>- Installation of new rack capacity and provisioning of power/cooling<br/>- On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation<br/>- Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility’s assets<br/>- Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues<br/>- Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency<br/>- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.<br/><br/>Additional role requirements<br/>- This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely<br/>- This role has a rostered on-call requirement to provide 24x7 support. This may change based on the future needs of the business<br/>- Due to the location of our sites, candidates should possess a valid driver's license and their own vehicle.<br/><br/>A day in the life<br/>At today's large-scale data centers, you will be involved in:<br/>- Work schedule changes depending on specific site needs.<br/>- Assist in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA)<br/>- Perform rack installs, rack decommissioning, and facility management<br/>- Provide operational readings and key performance indicators to make sure uptime is maintained<br/>- On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation<br/>- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.<br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br/><br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. <br/><br/>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br/><br/>The ideal candidate will possess a strong energy procurement background that enables them to engage with both internal business partners and external energy stakeholders. They will demonstrate an ability to think strategically about our business, our technical challenges and have a skill-set to drive tactical execution of contracts, energy initiatives and team goals. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these partners, you will be responsible for meeting the energy team objectives to support AWS’s infrastructure expansion in APAC region. <br/><br/>This role is based out of Sydney. 10% travel may be required.<br/><br/>Key job responsibilities<br/>Role Ownership & Scope<br/>- Own energy supply and retail electricity contracts for AWS data centers across Asia Pacific<br/>- Negotiate and execute Energy Supply Agreements (ESAs) for AWS data centers<br/>- Manage energy terms contractually with colocation providers<br/>Key Responsibilities<br/>- Review, negotiate, and procure energy supply contracts<br/>- Identify market conditions, regulations, and structures to evaluate cost savings opportunities<br/>- Ensure energy performance, efficiency, and continual improvement objectives are met<br/>- Support rapid expansion of AWS's global cloud computing infrastructure<br/><br/>Cross-functional Collaboration<br/>- Work closely with AWS colocation sites and cross-functional partners<br/>- Collaborate with colocation providers in energy procurement and contracting<br/><br/>A day in the life<br/>Own and deliver electricity supply and retail contracts for data center energy supply<br/>- Analyze trends and regulations in the energy space to proactively identify opportunities that benefit Amazon<br/>- Work collaboratively with Amazon infrastructure and capacity delivery team to support the cost-effective energy and Utility energy compliant colocation sites<br/>- Work with the aim of maximizing renewable energy content in delivered energy through green tariff, physical PPAs or retailer backed renewable purchase <br/>- Delivering energy cost savings program across AWS sites and its colocation sites<br/><br/><br/>About the team<br/>About AWS<br/><br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. <br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Security Incident Response is looking for technical Security Engineers that are passionate about learning new concepts and work well within a team environment to keep customers secure. We value engineers that can work through ambiguity to identify suspicious activity, lead security response, and can explain technical security concepts to non-technical audiences.<br/><br/>Key job responsibilities<br/>- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances) <br/>- Respond to threat findings that indicate unauthorized activity has occurred<br/>- Identify and recommend solutions that improve or expand AWS SIR capabilities, security automation.<br/>- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.<br/>- Working alongside and mentoring information security engineers to improve security, reduce and quickly address risk.<br/>- Identify, evaluate and communicate security threats, risks and vulnerabilities, and propose recommended remediation for security issues.<br/>- Track and report on the effectiveness of AWS detective controls such as Amazon GuardDuty and partner products such as CrowdStrike Falcon or Wiz Defend<br/>- Develop processes and policies to increase security response effectiveness.<br/>- On-call support: This role requires periodic on-call responsibilities including weekends.<br/><br/>A day in the life<br/>As a Security Engineer in AWS Security Incident Response, your responsibilities include monitoring networks and systems for potential threats, performing triage for security alerts, documenting suspicious activity, and reporting issues so they can be adequately handled. You will work alongside our security engineers and partner teams to perform daily threat detection and incident response, using the full capability of AWS technologies and services to detect and mitigate cyber threats at a massive scale and help protect AWS Customers. You should also enjoy learning about the most up-to-date new technologies and procedures to protect information systems and data.<br/><br/>About the team<br/>AWS Security Incident Response provides 24/7 threat monitoring, investigation, and response across for customer’s AWS environments. The service enhances existing security capabilities by providing security monitoring for all native AWS services and supports vendor agnostic detective and protective controls to provide holistic security controls for customers. This is done by leveraging data on common attack techniques to enhance detective controls and incident response, then building auto-remediation capabilities to minimize disruption to customer workloads. When a security event does happen, you will be there provide guidance.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. <br/><br/>The AWS Data Centre Design Services team is looking for a BIM Client Information Manager to join our highly collaborative leadership team, responsible for all data centre (DC) and ancillary building projects across AWS Americas North and South regions. As a BIM Client Information Manager you will work with a multi-disciplinary team of BIM specialists with a detailed knowledge BIM engineering and construction principals. The BIM Client Information Manager is accountable for BIM deliveries in both design and construction stages consistently achieve industry leading standards and technologies across the AWS DC portfolio, to enable this the team implements BIM technologies and workflows as well as maintaining a suite a BIM documentation.<br/><br/> Our team is committed to creating and delivering innovative products to our customers; and are known for being a diverse and upbeat team that is changing the face of Cloud Computing. Amazon’s data centres are industry leading examples of innovation in the areas of energy efficiency, cost effectiveness and carbon foot-print reduction. We continue to grow and are looking for team members that can raise the bar, and love to learn. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for qualified candidates.<br/><br/>Key job responsibilities<br/>You must be able to work independently and work within a team environment to accomplish assigned tasks. This includes working with internal teams as well as external suppliers, consultants, manufacturers, vendors, and contractors. Your duties will include:<br/><br/>* BIM Oversight of all aspects of the Data Center life cycle starting with design, construction, and maintenance of Data Center BIM models.<br/>* Work to establish and maintain a common data environment, along with processes, procedures, and security around the AWS design team’s information exchanges.<br/>* Ensure BIM files meet AWS standards and are following the Exchange Information Requirements (EIR) at all times during the project by reviewing consultant BIM documentation, BIM files, coordinate output formats, and validate data quality, collect design documents and files for projects.<br/>* Work on concurrent projects in multiple geographical locations, from design through construction. <br/>* Assist with establishing and maintaining BIM standards, processes, and workflows as well as Educating and training internal teams in BIM software and procedure.<br/>* Lead discussions in engineering/ construction best practices supporting the wider team by sharing knowledge with a view to establishing new standards.<br/><br/>A day in the life<br/>On a normal day you will review project Revit and Navisworks models assessing model development, modeling standards and practices and adherence to the BIM standards and compile your comments on same. You will then meet with the BIM design or construction project team to review your comments and discuss any BIM relevant items on the project. You will also work with our internal Design Services BIM team to communicate project improvements and to innovate. You may also meet with the wider BIM Client Information Manager team to discuss process improvement, document standards, innovations and project challenges.

Are you a full-stack engineer who enjoys learning and solving challenging problems? Would you like to do this using the latest cloud computing, GenAI, and agentic technologies? We are seeking a hands-on Delivery Consultant with software engineering and cloud architecture expertise to deliver consulting engagements within AWS Professional Services.<br/><br/>This is an exciting opportunity to work across diverse technologies, from modern frontends to cloud-native backends, with the autonomy to design innovative solutions that directly impact customers.<br/><br/>The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.<br/><br/>Key job responsibilities<br/>- Solution Delivery: Work directly with customers to understand requirements, architect solutions, and deliver working software. Build distributed systems, modernise existing applications, and implement best practices across cloud environments.<br/>- Full Stack Development: Design, build, and ship cloud-native applications end-to-end. Develop responsive frontend interfaces (e.g., React, Vue) and scalable backend services (e.g., Python, .NET, PostgreSQL), deploying on AWS with infrastructure as code and CI/CD pipelines.<br/>- Agentic Engineering: Use AI-powered development tools as part of your daily workflow. Champion agentic software development methodologies and leverage AI to accelerate coding, testing, code review, and delivery.<br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

The Data Center Engineering Operations Trainee will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. <br/><br/>This position is for a 6 month fixed term hire with a possibility to become a full time role.<br/><br/>Responsibilities may include: <br/>- Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.<br/> - Maintaining performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance. <br/> - Generate Change Management requests & Incident Management tickets for DCEO as directed.<br/> - Learn and contribute to documentation relevant to business & facility operations.<br/> - Assist with the installation of the racks and the provision of power/cooling within its constraints.<br/> - Be involved with the routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. <br/> - Assist and learn about the design, implementation, commissioning and build out of new facilities.<br/> - Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management as directed.<br/> - May participate in Construction & Operational Meetings as required.<br/> - Assist with Work Order compliance and review of contractual SLAs. <br/> - Interface with Infra Ops teams for day to day operational requirements. <br/> - Assist in the resolution of any infrastructure engineering or services issue.<br/> - Delivery of exceptional customer service and satisfaction.<br/> - Meet daily hours of operations, shift and on-call requirements for response during shift rotations.<br/><br/>Key job responsibilities<br/> Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.<br/> Maintaining performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.<br/> Generate Change Management requests & Incident Management tickets for DCEO as directed.<br/> Learn and contribute to documentation relevant to business & facility operations.<br/> Assist with the installation of the racks and the provision of power/cooling within its constraints.<br/> Be involved with the routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.<br/> Assist and learn about the design, implementation, commissioning and build out of new facilities.<br/> Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management as directed.<br/> May participate in Construction & Operational Meetings as required.<br/> Assist with Work Order compliance and review of contractual SLAs.<br/> Interface with Infra Ops teams for day to day operational requirements.<br/> Assist in the resolution of any infrastructure engineering or services issue.<br/> Delivery of exceptional customer service and satisfaction.<br/> Meet daily hours of operations, shift and on-call requirements for response during shift rotations.<br/><br/>About the team<br/>• Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/>• Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/>• Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br/>• Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/>• Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.<br/><br/>Would you like to be part of a team shaping the future of the IT industry through data-driven insights and analytics innovation? Amazon Web Services (AWS) is advancing the next evolution of cloud computing with comprehensive analytics and business intelligence technologies. We are seeking a Senior Analytics Sales Specialist who brings strong technical analytics knowledge together with a customer-centric, outcome-focused approach to revenue growth.<br/><br/>This role partners closely with customers to understand their goals, translate complex analytics capabilities into clear business value, and support successful analytics adoption at scale. If you enjoy collaborating with diverse stakeholders, communicating technical concepts with clarity, and contributing to long-term customer success, we encourage you to apply.<br/><br/>AWS Global Sales supports customers of all sizes across the region to innovate and grow in the cloud. As organizations increasingly adopt data lakes, real-time analytics, and business intelligence solutions, we are expanding our team of technical sales professionals. We are seeking to hire people who can help customers identify and prioritise analytics use cases to create AWS opportunities, build sustainable pipelines, and guide customers through complex analytics adoption journeys across Australia and New Zealand.<br/><br/><br/><br/>Key job responsibilities<br/>Sales & Revenue Contribution<br/>• Support the achievement of sales targets by developing and maintaining a healthy pipeline and guiding customers through end-to-end sales cycles, from discovery through to agreement;<br/>• Create thoughtful account plans and territory strategies in partnership with internal teams, while maintaining accurate forecasting using CRM tools;<br/>• Collaborate with customers to identify and qualify high-impact AI use cases aligned to their business priorities and strategic objectives.<br/>Technical Sales & Solution Advisory<br/>• Act as a trusted advisor on AWS GenAI and Agentic AI services, helping customers understand potential outcomes, value, and return on investment;<br/>• Lead technical discovery sessions and contribute to demonstrations, proofs of concept, and solution design, including model selection, fine-tuning, and deployment approaches;<br/>• Provide guidance on model evaluation, responsible AI practices, governance considerations, and relevant compliance requirements.<br/>Customer Engagement & Market Development<br/>• Build and maintain strong relationships with decision-makers and executive stakeholders through a consultative, collaborative approach;<br/>• Partner with internal teams to deliver workshops, enablement sessions, and solution reviews that support customer learning and adoption;<br/>• Share customer insights and feedback with AWS AI product teams to help inform product direction and improvements.<br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br/><br/>What if I don’t meet all the requirements?<br/><br/>That’s okay! We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You’ll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. <br/><br/>The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS) in Canberra to work with our Public Sector customers. In this role, you'll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey.<br/><br/>In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Proserve Delivery Teams, you’ll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize customer business outcomes. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements. A critical aspect of this role involves hands-on technical engagement with customers, particularly in the rapidly evolving areas of Agentic AI and Generative AI (GenAI).<br/><br/>Your experience in designing technical solutions within the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure cloud solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting sales, and the successful implementation of the customer solutions.<br/><br/>The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.<br/><br/>Note: Successful candidate will need to hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)<br/><br/>Key job responsibilities<br/>As an experienced technology professional, you will be responsible for: <br/><br/>Strategic Direction and Development:<br/>- Acting as a trusted advisor to customers on industry trends and emerging technologies.<br/>- Provide technical guidance and best practices during pre-sales and implementation phases.<br/>- Define and develop overall strategic direction for AWS customers and internal AWS teams designing, building, optimizing, transforming, or otherwise migrating applications, software, and services on the AWS platform to deliver customer business outcomes (CBOs) <br/>- Partner with AWS Account teams and ProServe Account Executives and ProServe Delivery on accelerating innovation, account strategy, and technical execution, aligning to increase business value through cloud adoption, covering people, processes, and technology aspects. <br/>- Engage with C-level executives to guide their strategic technology initiatives and support their data transformation journeys. Build deep relationships with senior technical individuals within customer organizations to enable them to become cloud advocates.<br/>- Work directly with customers to understand their problem statements and use cases in Agentic AI and GenAI domains<br/>- Develop proof-of-concept solutions that align with customer objectives in the Agentic AI and GenAI space<br/><br/>Leadership and Collaboration:<br/>- Drive the development of outcome-based business-IT solution proposals in collaboration with sales and solution architecture teams. <br/>- Act as the AWS executive technical sponsor for strategic customer initiatives, ensuring alignment with AWS's Global Service offerings and the customer's strategic goals. <br/>- Ensure that solutions across strategic programs adhere to AWS's enterprise architecture and security best practices and principles, and achieve intended business outcomes. <br/>- Capture and share best-practice knowledge, sales, and delivery content amongst the AWS Professional Services community.<br/><br/>About the team<br/>Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers. Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.<br/><br/>Diverse Experiences<br/>Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/> <br/>Why AWS<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. <br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship and Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

As a trusted customer advocate, Solutions Architects help organizations understand best practices around advanced cloud-based solutions, and provide advice on strategies for migrating existing workloads to the cloud. You’ll help drive successful business outcomes across a broad set of enterprise customers in Retail, Consumer Goods & Restaurants through your passion for educating, training, designing and building cloud solutions.<br/><br/>You will have the opportunity to help shape and execute a strategy to build deep adoption and broad use of AWS within your enterprise customers, and you will do this by mobilizing resources within AWS and working with our extensive partner network.<br/>Work/Life Harmony
Our team is focused on balancing life with our work, and we do this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. While there may be an opportunity to work from an office (location dependent), working remotely is supported, and often times encouraged. Work hours are flexible and typically self-defined.
<br/><br/>Key job responsibilities<br/>- In partnership with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS<br/>- As a key member of the business development and sales team, ensure success in building and migrating applications, software and services on the AWS platform<br/>- Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud<br/>- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS<br/>- Capture and share best-practice knowledge amongst the AWS solutions architect community<br/>- Author or otherwise contribute to AWS customer-facing publications such as whitepapers<br/>- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates<br/>- Act as a technical liaison between customers, service engineering teams and support<br/><br/>A day in the life<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.<br/><br/>About the team<br/>The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.<br/><br/>The Amazon Web Services (AWS) Solutions Architect team partners with customers in Retail, CG & Restaurants to design and build some of the most scalable, flexible and resilient cloud architectures and solutions. AWS Solutions Architects collaborate with AWS Sales and other AWS teams to help address customer business challenges and accelerate the adoption of AWS services.


The AWS Cloud Intelligence team is a specialty services organization that provides cloud compete expertise globally. We are subject matter experts (SMEs) covering top and emerging competitors, key domains, and industry segments. Cloud Intelligence enables field teams to help their customers quickly by removing both business and technical blockers in the sales cycle. We advise account teams and their customers through at scale content, gather and analyze insights surrounding comparable cloud providers, and highlight product and position gaps that our customers are experiencing to continuously improve AWS’ overall value proposition. In addition to on-demand self-service resources, the CI team provides targeted support for specific competitive opportunities through one-to-one customer engagements. This team hires SAs and BDMs who are SMEs in one or more public clouds to advise AWS field teams on the best strategies to develop compelling business cases to support customers co-existing and partnering with competing public cloud services.<br/><br/>Join a team of cloud experts focused on uncovering and articulating advantages for AWS Customers!<br/><br/>As a Cloud Intelligence Field BDM, you will be a strategic partner to the AWS field sales team. You will help customers understand why AWS is the best cloud partner for their business. You will coach sales teams on how to amplify AWS strengths and create differentiation strategies. As a strategic partner to sales and external customers, you will identify emerging signals and best practices, to serve the broader organization. This position blends business and technology skillsets. Cloud Intelligence Field BDMs drive complex engagements and interact with executive audiences. They also have technical competence that enables them to analyze AWS and other cloud providers. Candidates must have the capability to craft and convey compelling value propositions, and to communicate concepts and stories effectively.<br/><br/>We are looking for experience in one or more of the following: market or competitive intelligence, business value engineering, sales enablement, sales.<br/><br/>Key job responsibilities<br/>- Develop scalable competitive strategies to enable winning key strategic deals.<br/>- Support, coach, and develop large deal closing capability.<br/>- Be the go-to resource for an AWS field sales segment and sales leadership for AWS differentiation.<br/>- Leverage excellent communication skills to articulate the business value of AWS value propositions, working backwards from our customers strategic objectives.<br/>- Demonstrate the ability to earn trust with internal and external stakeholders<br/>- Develop and share cloud adoption trends and blockers across the cloud ecosystem.<br/>- Enable and upskill field teams through development of field-friendly content, and delivery of trainings in-person.<br/>- Track signals and identify opportunities, in order to provide Cloud Intelligence with insight to improve offerings.<br/>- Influence internal stakeholders on market realities, with the objective to further differentiate AWS’s value.<br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Would you like to shape the future of cloud computing by identifying and working with the most promising early-stage startups and venture capital firms in Australia and New Zealand? Do you have the technical depth, business acumen, and investment insight to help establish AWS as the foundation for the next generation of technology companies? <br/><br/>Trusted by more startups around the world, AWS makes the power of cloud computing accessible to all. We give founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the AWS Startups team helps founders prove that their world-changing ideas are possible, at any stage of growth, and any level of funding. This is why more startups, and over 80% of unicorns, choose to launch on AWS. <br/><br/>As a Senior Startup Investment Manager within AWS, you will work with venture capital firms (or angel investors) to accelerate portfolio company success. You'll work closely with key investors to unlock the full potential of their portfolio companies on AWS, enabling faster innovation and scaling. Your role focuses on creating meaningful initiatives between the investors, helping startups leverage cloud to achieve breakthrough growth. You'll combine deep technical understanding of cloud and emerging technologies, such as generative AI with business acumen to identify opportunities and ensure startups have access to the tools, expertise, and support needed to build world-changing products on AWS infrastructure. <br/><br/>Key job responsibilities<br/>- Execute and drive initiatives with venture firms, develop investor-focused programs that accelerate portfolio company success <br/>- Design and implement solutions that address specific startup and investor needs <br/>- Collaborate on cross-functional initiatives involving AWS Startups, Sales, Marketing, and Product teams <br/>- Track program effectiveness and provide insights based on feedback and results <br/>- Gather early-stage market signals from investors and founders to inform AWS innovation and to meet the evolving needs of tomorrow's breakthrough companies <br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. <br/> <br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/> <br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br/> <br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <br/> <br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. <br/>

Would you like to shape the future of cloud computing by identifying and working with the most promising early-stage startups and venture capital firms in Australia and New Zealand? Do you have the technical depth, business acumen, and investment insight to help establish AWS as the foundation for the next generation of technology companies? <br/><br/>Trusted by more startups around the world, AWS makes the power of cloud computing accessible to all. We give founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the AWS Startups team helps founders prove that their world-changing ideas are possible, at any stage of growth, and any level of funding. This is why more startups, and over 80% of unicorns, choose to launch on AWS. <br/><br/>As a Senior Startup Investment Manager within AWS, you will work with venture capital firms (or angel investors) to accelerate portfolio company success. You'll work closely with key investors to unlock the full potential of their portfolio companies on AWS, enabling faster innovation and scaling. Your role focuses on creating meaningful initiatives between the investors, helping startups leverage cloud to achieve breakthrough growth. You'll combine deep technical understanding of cloud and emerging technologies, such as generative AI with business acumen to identify opportunities and ensure startups have access to the tools, expertise, and support needed to build world-changing products on AWS infrastructure. <br/><br/>Key job responsibilities<br/>- Execute and drive initiatives with venture firms, develop investor-focused programs that accelerate portfolio company success <br/>- Design and implement solutions that address specific startup and investor needs <br/>- Collaborate on cross-functional initiatives involving AWS Startups, Sales, Marketing, and Product teams <br/>- Track program effectiveness and provide insights based on feedback and results <br/>- Gather early-stage market signals from investors and founders to inform AWS innovation and to meet the evolving needs of tomorrow's breakthrough companies <br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Quick Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.<br/><br/>Amazon Quick Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Quick. These visionaries excel at crafting strategic roadmaps that expand Amazon Quick's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys.<br/><br/>Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth. <br/><br/>Key job responsibilities<br/>- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization<br/>- Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists.<br/>- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Quick and our Gen AI offerings to uncover high-impact business value opportunities<br/>- Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed<br/>- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations<br/>- Stay informed on Amazon Quick service updates and advancements in generative AI technology through continuous learning and industry engagement<br/>- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions<br/><br/><br/><br/><br/>A day in the life<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. <br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. <br/><br/>About the team<br/>AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS' APJC customers span the spectrum from enterprises running complex, distributed workloads across regulated environments to startups making their first entry into the market, and all are transforming their businesses faster than ever before. They operate across diverse regulatory regimes, languages, and market maturity levels. Customers increasingly want us to know what has changed before they raise it, surface risk before it materializes, and maintain context across their entire environment.<br/><br/>Our field teams of TAMs and BDMs serve these customers across the full lifecycle: BDMs ensure customers land on the right level of support for their needs while TAMs help them architect for resilience, operate efficiently, manage risk, and accelerate time to value from their AWS investment. Meeting customer expectations at this bar, across this breadth, is daunting for any single person. By partnering with agentic teammates, our field organizations extend their reach farther than any individual could alone with humans concentrating on ambiguous, high-stakes, relationship-dependent work while autonomous systems handle research, monitoring, pattern detection, and routine outreach at scale.<br/><br/>This is a customer-facing, commercially accountable field leadership role, leading a workforce of 750–800+ field professionals and a growing fleet of agentic teammates across APJC. The leader is accountable for customer outcomes first: whether customers achieve better results, expand their investment, and deepen their commitment to AWS. Every structural, operational, and workforce decision this leader makes is measured against that standard.<br/><br/>The role reports to the Global VP of Unified Operations and Support. Based in Sydney, Australia or Singapore.<br/><br/><br/>Key job responsibilities<br/>Transform the Field Delivery Model<br/><br/>- Own the boundary between agent-executed and human-led customer interactions across APJC, iterating based on field learning and feeding insights back to shape the global model. Partner with central teams to shape and deploy the path that moves research, synthesis, health checks, routine outreach, and status reporting into autonomous execution.<br/>- Activate, govern, and validate centrally-built agentic capabilities including risk signal detection, recommendation generation, and autonomous outreach across APJC. Build custom agents for customer or region-specific use cases where platform capabilities don't meet local needs, and feed novel designs back to central teams to inform global platform development.<br/>- Design and prove net-new roles in APJC (agent supervisors, outcome architects, escalation specialists, customer AI trust advisors) informed by field signal. Export proven designs to broader team to establish global standards.<br/>- Help evolve team topology considering new structures such as geography-first to capability-first, autonomous ops pods, complex advisory teams, or commercial growth squads - in partnership with global team.<br/>- Lead with 'trust first' across two interconnecting dimensions: help field professionals redefine their identity and accelerate their own value as work is shared between humans and AI teammates, and help build the frameworks that protect hard-earned customer trust as agent-delivered outcomes replace what previously relied on human relationships alone. As AI absorbs visible effort, equip field professionals to make their judgment legible - building the narrative and proof points that make strategic advisory valued by customers.<br/>- Represent APJC field delivery in the cross-functional effort to define accountability boundaries for autonomous actions — incident accountability, human-in-the-loop requirements, and regulatory constraints — partnering with central support, governance, legal, and platform teams.<br/><br/>Strategic Leadership<br/><br/>- Develop and execute regional field delivery strategy across APJC, balancing local market needs with global alignment.<br/>- Own the operating model for the blended workforce in APJC — determining how human and agentic contributors are deployed, measured, and improved, while influencing global standards through proven regional approaches. <br/>- Represent Support on the AWS APJC Senior Leadership Team.<br/>- Build C-level relationships with top accounts.<br/>- Represents APJC in global forums, influencing investment priorities and delivery model direction.<br/>- Provide field-side input into product and commercial strategy based on direct customer signal.<br/><br/>Commercial Growth, Customer Engagement and Outcomes<br/><br/>- Own commercial performance for Enterprise Support and Unified Operations in APJC: revenue targets, attach rates, renewal rates, and net retention.<br/>- Drive expansion through demonstrated customer value that makes the next tier of investment obvious. Growth comes from outcomes delivered, not sales motions alone.<br/>- Build and scale AI-native commercial motions in APJC where agents surface expansion signals, build data driven call decks, and identify at risk accounts before renewal conversations begin.<br/>- Manage BDM teams with discipline on pipeline creation, forecasting accuracy, and conversion. <br/>- Align what gets sold with what gets delivered by the blended workforce in the field.<br/>- Transform field engagement from proactive to anticipatory. Human agent teams arrive at every customer interaction knowing what has changed, what is at risk, and what to recommend before the customer raises it.<br/>- Own customer outcome measurement: workload optimization, architectural resilience, adoption velocity, and time to value. Every engagement is measured by the business outcome it produces for the customer.<br/>- Ensure APJC customer environments are represented in global context systems, and that both human and agentic teammates leverage institutional memory to maintain continuity across every engagement. <br/>- Build and maintain executive relationships with APJC strategic accounts. Serve as the senior escalation point and trusted advisor for the most complex customer situations.<br/><br/>Team Leadership<br/><br/>- Lead a blended workforce of 750 to 800+ field professionals and agentic teammates across APJC through organizational change.<br/>- Define distinct success factors, development paths, and performance frameworks for human and AI contributors.<br/>- Build roles and capabilities that don't exist in this org, or anywhere, today.<br/>- Retain strong talent through change by being clear on direction and honest about what's evolving.<br/>- Develop leadership pipeline across all APJC markets, leaders who can manage both human teams and agentic fleets.<br/><br/>Operational Excellence<br/><br/>- Deliver consistent engagement quality across the blended workforce using complexity based assignment that matches the right contributor, human or agent, to customer need.<br/>- Own regional KPIs: customer outcomes, NPS, revenue growth, workforce effectiveness (human and agentic).<br/>- Lead critical escalations with executive presence.<br/>- Ensure compliance with regulatory requirements, data sovereignty, and AI governance across APJC.<br/>

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. <br/><br/>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br/><br/>We are expanding at a tremendous rate; it is our responsibility to maintain quality and reliability while developing innovative ways to the operation of our network. If you like to work with new technologies and optimizing existing technology and have experience participating in network/systems support for a large-scale enterprise or service provider environment -we would like to meet you. Your work will play a key role in driving the stability and sustainability of next-generation IP networks.<br/><br/>Key job responsibilities<br/>- Support and maintain our next generation networks.<br/>- Deliver simple, sustainable and repeatable solutions and processes.<br/>- Partner with our broader Technical Operations organization to reduce operational burden.<br/>- Work closely with our broader Network Engineering & Deployment teams to ensure operational readiness for new deployments.<br/>- Drive standards across the network and ensure that we are fully compliant to those standards and policies.<br/>- Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.<br/>- Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.<br/>- Improve our detection mechanisms by designing and implementing new alerts.<br/>- Identify and troubleshoot recurring platform issues for full resolution.<br/>- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.<br/>- Troubleshoot interconnectivity issues, including troubleshooting of network device configuration and low level application interaction.<br/>- Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.<br/>- Effectively contribute towards hiring and developing others in the team.<br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.<br/>AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.<br/><br/>We are looking for Operations Engineers to join our Managed Services team based in Sydney. This is an opportunity to join a world class team that is at the forefront of enhancing customer’s cloud support experience.<br/>Let’s talk about you. So, how’s your OS and networking skills? Do you have expertise in troubleshooting? Do you know all of the deep corners of the OS? Do you know where the performance bottlenecks hides? Do you know how to monitor infra resources at scale? Do you know how to make the absolute best use of every byte of RAM, every CPU cycle?<br/>Have you had other System Engineers say "I don't believe it" when they saw how well a system you tuned was performing in production? Do you always like to dabble with the latest OS version to keep systems running with the latest and greatest features? Do you like to keep the servers in lock down with the best security and auditing tools to keep intruders away? Do you have an insane obsession of making sure your boxes run with 99.999% uptime?<br/>Are you getting excited after reading this?<br/>We have Good news! We're enhancing our teams with deep OS expertise, and you should be on it. Come join us-we work hard, have Fun and make History!<br/><br/><br/>Key job responsibilities<br/>As a member of Managed Service team, you will be working with our amazing Operation Engineers, Cloud Architects and other supporting roles to dive in and tackle the hardest technical challenges, who excels working in an agile environment while collaborating with some of the diverse people in the industry, who gets excited about owning critical infrastructure services that serve global customers every second of the day! Every day will bring new and exciting challenges on the job while you:<br/>* Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.<br/>* Troubleshoot application deployments, recreate customer issues, and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs<br/>* Work on critical, highly complex customer problems that will span multiple AWS services.<br/>* Help build and maintain Cloud Formation templates, and scripts to automate and deploy AWS resources and configuration changes.<br/>* Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.<br/>* Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.<br/>* Drive customer communication during critical events.<br/>* Learn and leverage AI technologies.<br/>* AWS Managed Services is 24/7/365 operations and Operations Engineer role is required to work in flexible shift hrs<br/><br/>About the team<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br/>

The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. This role is part of the AI Velocity Team, a service-specific approach that assigns dedicated advisory and hands-on development resources directly to customers to achieve production-ready outcomes in weeks instead of months.<br/><br/>As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three pillars of agentic AI:<br/>Model Selection: Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements.<br/><br/>Prompt Engineering: Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents.<br/><br/>Tooling: Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents. This included configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems.<br/><br/>A key dimension of this role is Customer Data Readiness. Assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live.<br/><br/>You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect Unlimited AI deployments. This is a deeply technical, hands-on role, you will write code, build integrations, configure agents, and pair-program with customer engineering teams.<br/><br/><br/><br/><br/>Key job responsibilities<br/>Lead technical discovery sessions to understand customer business requirements, contact center architecture, and AI readiness, translating these into solution designs and implementation plans.<br/><br/>Conduct data readiness assessments across customer systems (CRMs, knowledge bases, ticketing, order management) to identify gaps, recommend remediation, and establish the data foundation for AI agent tool use and RAG-powered responses.<br/><br/>Design and configure agentic AI solutions within Amazon Connect, including multi-agent orchestration, prompt engineering, model selection, guardrails, and tool integration.<br/><br/>Deploy Model Context Protocol (MCP) servers to expose customer tools, data sources, and APIs in a standardized format for dynamic AI agent discovery and invocation.<br/><br/>Architect agent-to-agent communication patterns enabling multi-agent workflows across enterprise boundaries (e.g., billing, order management, IT support).<br/><br/>Build serverless integrations (Lambda, API Gateway, Step Functions, Python/Node.js) connecting AI agents with customer data systems and cloud-based data stores (DynamoDB, RDS, S3, OpenSearch, Kendra/Knowledge Bases for Bedrock).<br/><br/>Leverage agentic development environments (e.g., Kiro) to accelerate spec-driven development, MCP configuration, and AI-assisted code generation.<br/><br/>Guide customers through AI agent testing, evaluation, and validation against success criteria prior to production deployment.<br/><br/>Create reusable artifacts (reference architectures, implementation guides, prompt libraries, data readiness checklists) to scale best practices.<br/><br/>A day in the life<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.<br/><br/>About the team<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges

The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. This role is part of the AI Velocity Team, a service-specific approach that assigns dedicated advisory and hands-on development resources directly to customers to achieve production-ready outcomes in weeks instead of months.<br/><br/>As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three pillars of agentic AI:<br/>Model Selection: Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements.<br/><br/>Prompt Engineering: Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents.<br/><br/>Tooling: Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents. This included configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems.<br/><br/>A key dimension of this role is Customer Data Readiness. Assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live.<br/><br/>You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect Unlimited AI deployments. This is a deeply technical, hands-on role, you will write code, build integrations, configure agents, and pair-program with customer engineering teams.<br/><br/><br/><br/><br/>Key job responsibilities<br/>Lead technical discovery sessions to understand customer business requirements, contact center architecture, and AI readiness, translating these into solution designs and implementation plans.<br/><br/>Conduct data readiness assessments across customer systems (CRMs, knowledge bases, ticketing, order management) to identify gaps, recommend remediation, and establish the data foundation for AI agent tool use and RAG-powered responses.<br/><br/>Design and configure agentic AI solutions within Amazon Connect, including multi-agent orchestration, prompt engineering, model selection, guardrails, and tool integration.<br/><br/>Deploy Model Context Protocol (MCP) servers to expose customer tools, data sources, and APIs in a standardized format for dynamic AI agent discovery and invocation.<br/><br/>Architect agent-to-agent communication patterns enabling multi-agent workflows across enterprise boundaries (e.g., billing, order management, IT support).<br/><br/>Build serverless integrations (Lambda, API Gateway, Step Functions, Python/Node.js) connecting AI agents with customer data systems and cloud-based data stores (DynamoDB, RDS, S3, OpenSearch, Kendra/Knowledge Bases for Bedrock).<br/><br/>Leverage agentic development environments (e.g., Kiro) to accelerate spec-driven development, MCP configuration, and AI-assisted code generation.<br/><br/>Guide customers through AI agent testing, evaluation, and validation against success criteria prior to production deployment.<br/><br/>Create reusable artifacts (reference architectures, implementation guides, prompt libraries, data readiness checklists) to scale best practices.<br/><br/>A day in the life<br/>Diverse Experiences<br/>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br/><br/>Why AWS?<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>Inclusive Team Culture<br/>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br/><br/>Mentorship & Career Growth<br/>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br/><br/>Work/Life Balance<br/>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.<br/><br/>About the team<br/>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br/><br/>This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges