Account Management Jobs in Toronto, USA

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. As Program Manager, you will be responsible for supporting the management and success of one of Coates’ key QSR accounts, McDonald’s Canada, with a focus on hardware programs including drive thru digital menu board enclosures, kiosks, and related restaurant technology infrastructure. This role acts as a primary day to day point of contact between McDonald’s stakeholders and Coates’ internal teams. The Program Manager ensures clear communication, coordination, and visibility across hardware initiatives while supporting the Account Director and senior leadership in delivering strong operational and commercial outcomes. Success in this role requires strong business acumen, excellent communication skills, and the ability to proactively gather, consolidate, and communicate information across internal teams and client stakeholders. The Program Manager plays a critical role in maintaining alignment across programs and ensuring client facing documentation and communications are clear, accurate, and timely.  

<div> <div><strong>About Carter</strong><br><br>Carter is the unified OS for commerce media, built to help retailers and commerce media networks launch, optimize, and measure onsite, offsite, and in-store campaigns from a single command center. Carter replaces fragmented media workflows across DSPs, social, search, onsite ad servers, and retail media platforms with one coordinated operating system powered by AI and closed-loop SKU-level measurement.</div> <div>&nbsp;</div> <div> <p><strong>The Role</strong></p> <p>Carter is hiring a founding commercial team member who can grow strategic accounts and win net-new business across the commerce media ecosystem.</p> <p>This role is designed for someone who is equally comfortable nurturing long-term trusted relationships with existing clients and creating new opportunities across retailers, commerce networks, brands and agencies.</p> <p>This is a hybrid account growth and new business role. The right person will be a consultative partner to current clients while also building pipeline, leading outbound, managing deal cycles, and helping expand Carter’s footprint in the market.</p> </div> </div>