Sr. Software Operations Team Lead

Job Family:

Software Development & Support (Digital)

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Top Secret (TS)

What You Will Do:

• Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability
• Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution
• Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture
• Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements
• Lead POA&M management, including identification, prioritization, and remediation tracking of vulnerabilities to ensure timely resolution and audit readiness
• Ensure compliance with federal cybersecurity standards, including NIST SP 800-53 and NIST SP 800-37, and support FISMA-related activities
• Drive audit readiness efforts by maintaining documentation, evidence artifacts, and processes required for internal and external assessments
• Collaborate with cybersecurity, engineering, and program management teams to maintain a secure, stable, and scalable production environment supporting enterprise users
• Manage incident response and operational issue resolution, ensuring rapid triage, root cause analysis, and continuous improvement of operational processes
• Support transition and sustainment activities to enable uninterrupted operations and minimize mission risk in a multi-tenant federal environment

What You Will Need:

• Bachelors degree from an accredited university.
• Minimum of SIX (6)+ years of overall work experience.
• Experience ideally in IT service delivery, cybersecurity operations, or enterprise production support environments
• Demonstrated experience managing SLAs, system availability, and operational performance in a federal or highly regulated environment
• Hands-on experience supporting continuous monitoring, ATO processes, and RMF lifecycle activities
• Working knowledge of NIST SP 800-53 and NIST SP 800-37 and their application in operational environments
• Experience managing POA&M processes, including vulnerability tracking, remediation coordination, and reporting
• Proven ability to support audit readiness, including preparation for security assessments and compliance reviews
• Experience developing and delivering operational reporting, including metrics, dashboards, and executive briefings
• Ability to lead operational teams and coordinate across cross-functional stakeholders, including cybersecurity, engineering, and program leadership
• Strong understanding of production support environments, including incident management, change management, and system monitoring
• Must be able to OBTAIN and MAINTAIN a "TOP SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE "TOP SECRET" or higher-level clearance are preferred.
• US Citizenship is contractually required.

What Would Be Nice To Have:

• Experience supporting federal cybersecurity programs aligned with FISMA and enterprise GRC platforms
• Knowledge of multi-tenant or shared-service environments supporting multiple agencies or stakeholders
• Familiarity with DevSecOps practices and integrating security into operational and sustainment workflows
• Experience with automated monitoring, vulnerability scanning tools, or security analytics platforms
• Prior experience supporting DOJ, DHS, or other civilian federal agencies, particularly within OCIO or enterprise IT environments
• Experience contributing to transition-in efforts, including knowledge transfer, stabilization, and continuity planning
• Certifications such as CISSP, CISM, ITIL, or Security+
• Experience working in environments requiring security clearances or supporting classified systems

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible bene