Sr. Payment Systems Analyst

This position is responsible for supporting Denny’s Credit Card Program.  This position requires regular interaction and coordination with internal technology and accounting teams and 3rd party payment partners and related companies to drive Denny’s payments acceptance goals.  This position works closely with internal stakeholders to ensure Denny’s payments acceptance platforms are rolled out effectively, timely, and efficiently. Confidentiality is a must.  

Essential Functions (Duties and Responsibilities) 

• Work with payments processors and other 3rd parties to ensure timely boarding of new restaurants, acquisitions, and assignments, for all Denny’s payments solutions.  This responsibility includes maintaining and transmitting vendor VAR sheets as required and troubleshooting set-up issues with all internal and external partners to ensure timely payments acceptance by the restaurants. 

• Work closely with 3rd party payment partners, Denny’s IT, Operations, Franchisees and others for problem resolution and to assist with implementation of new technology. 

• Coordinate the system’s stand-alone terminal programs, which includes ordering equipment, managing call tags, and maintaining terminal configurations and security access in applicable vendor web portals.  

• Assist with testing new payments technology, fixes or enhancements and systems or terminals, as needed, to ensure Denny’s payment standards and requirements are met. 

• Provide administrative and technical support for Company and Franchise payments platforms. 

• Review and prepare required data, reports, and journals entries for accurate and timely AR/Franchise billing requirements. 

• An understanding of the chargeback, dispute resolution, and retrieval process is helpful.  

• Data Entry as needed 

• Promptly and accurately research and respond to inquiries from internal and external customers. 

• Prepare analysis, develop reports and special projects as needed. 

• Other duties as assigned. 

Education & Experience Requirements 

• Accounting or Business Degree preferred or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 

• 5 years’ accounting or experience with payments processing. 

Required Knowledge and Skills 

• Proficient with Microsoft applications, specifically Excel.  Experience with VLOOKUP’s and pivot tables.  Proven ability to create databases and data analysis.