System & Process Senior Specialist (m/f/d)

<h2><b>We want you to:</b></h2> <ul> <li>Give repairers access to all relevant GMD service &amp; parts systems like CCC (Genesis Customer Care Center) – GSW (Global Service Way = everything a workshop needs) and GWMS (Genesis Warranty Management System) and EDOS (MOBIS Parts order)</li> <li>Access plus enhancement of Digital PDI System and Menu</li> <li>Secure the connection between current sales system with the service system for CRM purposes</li> <li>Evaluation of current system land scape GME/GMD/Repairer – support implementation of interfaces and if necessary, development (together with the relevant IT dept. or supplier) of new applications for CX/Case/Complaint Mgt. </li> <li>Enable and handle correct processing of 5 Yr. Care Plan.</li> <li>Support &amp; train all internal After Sales departments incl. Field Force, ext. Suppliers and Repairers</li> <li>Potential System &amp; Process Landscape Changes to be tested, approved, rolled out</li> </ul> <h2><b>About you:</b></h2> <ul> <li>University Degree (Bachelor/MBA etc.), preferably with IT experience</li> <li>Minimum 2 - 3 years’ experience in related position</li> <li>Fluent German &amp; English<br/>  </li> </ul>