Customer Experience Specialist

Overview

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities

Under the supervision of the Senior Customer Experience Program Manager, the Member Experience Specialist will manage member engagement outreach initiatives to directly inform and influence member satisfaction and Elderplan’s customer service ratings. The Member Experience Specialist will use their customer service skills, patience, knowledge, understanding, and compassion to answer members’ concerns.

• Partner with EP departments including Quality, Care Management, Service Operations, and Grievance and Appeals departments to track member feedback based on quality of service.

• Participate in designing and coordinating outbound campaigns based on program goals

• Support Customer Experience Manager to manage Member-to-Member Program
• Outreach and coordinate all logistics associated with Patient, Member, resident Advisory Councils.

Qualifications

• Bachelor of Arts, Bachelor of Science in one of the following: fine arts, liberal arts, or counseling.• Work experience in community based organization, call center or member engagement a plus.• Excellent interpersonal, organizational communication and analytical skills.• Computer literacy with proficiency with Microsoft Office products is required.• Bilingual (English/Spanish) is required. 

Min

USD $61,463.13/Yr.

Max

USD $73,755.75/Yr.