Associate, Customer Care

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

• Manage inbound inquiries on behalf of client, acting as an extension of our client.  Performance can have impact on our client’s brand and reputation.   Client may also be listening to/evaluating calls therefore can have impact on Corelogic reputation/relationship with Client.  Contracted Service Level Agreements (SLA’s) are common therefore performance adherence is critical.
• Act in a professional and appropriate manner while assisting with a resolution of the issue/question.  Inaccurate answer can have a financial impact on Corelogic
• Build product and process knowledge to effectively interact with customers, within business guidelines
• Identify customers’ needs, research using various systems, utilize tools to interpret and analyze data.
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)  
• Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
• Build trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
• Actively and accurately document discussions of inquiries and leverage internal tools/process for next-level resolution needs
• Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels.  
• Escalate issues accordingly to business process and timelines
• Meet personal/team production metrics and quality targets
• Must adhere to strict schedule and meet attendance guidelines.

Job Qualifications:

• Bachelor’s degree preferred; high school diploma or GED required
• 1+ Years previous experience in an applicable customer support role required; 2 years preferred
• Tax/banking/mortgage/real estate Industry experience preferred
• Contact Center experience is a plus

Annual Pay Range:

32,800 - 38,480 USD

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

CoreLogic's Diversity Commitment:​

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.  ​

EOE AA M/F/Veteran/Disability:​

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

​

Please apply on our website for consideration.​

Privacy Policy - http://www.corelogic.com/privacy.aspx

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.