Analyst IT - WMS Support

<h3>Company Description</h3><p><strong>CREATIVITY IS OUR SUPERPOWER.</strong> It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.</p><h3>Job Description</h3><p><strong>Job Title: Blue Yonder (BY) WMS Production Support Analyst</strong><br/> <strong>Location:</strong> Hyderabad, India</p><p><strong>Job Summary</strong></p><p>We are seeking an experienced Blue Yonder (BY) Warehouse Management System (WMS) Production Support Analyst to provide L2/L3 support for warehouse operations supporting DTC (Parcel) and B2B fulfillment environments.</p><p>This role is responsible for monitoring, troubleshooting, and resolving WMS production issues, ensuring smooth warehouse operations, maintaining integrations with OMS, ERP, TMS, and carrier systems, and supporting continuous improvement initiatives. The candidate will collaborate closely with warehouse operations, IT teams, and onshore stakeholders to ensure system stability and operational excellence.</p><p>The role requires strong expertise in BY WMS architecture, MOCA queries, SQL troubleshooting, integrations, and order fulfillment workflows.</p><p><strong>Key Responsibilities</strong></p><p>Production Support &amp; Incident Management</p><ul><li>Provide Level 2 / Level 3 production support for BY WMS environments.</li><li>Monitor WMS production jobs, interfaces, and health systems.</li><li>Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.</li><li>Investigate production incidents and perform root cause analysis (RCA).</li><li>Coordinate with infrastructure, integration, and business teams to restore service quickly.</li><li>Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.</li></ul><p>BY WMS Functional Support</p><p>Support core WMS processes including:</p><ul><li>Order allocation and wave planning</li><li>Picking and packing operations</li><li>Shipping and manifesting</li><li>Parcel and LTL shipment processing</li><li>Inventory movements and adjustments</li><li>ASN processing and order confirmations</li></ul><p>Troubleshoot issues impacting DTC (parcel) and B2B fulfillment flows.</p><p> </p><p>Integration Monitoring &amp; Troubleshooting</p><ul><li>Monitor and support integrations between BY WMS and OMS, ERP, TMS, and carrier systems.</li><li>Investigate and resolve issues related to:<ul><li>API integrations</li><li>EDI transactions</li><li>message queues</li><li>file-based interfaces</li></ul></li><li>Validate inbound and outbound payloads and resolve data inconsistencies.</li><li>Work with external systems such as Centiro, FedEx, UPS, DHL integrations.</li></ul><p> </p><p>Technical Troubleshooting</p><ul><li>Analyze issues using:<ul><li>MOCA queries</li><li>SQL queries</li><li>application logs</li><li>integration logs</li></ul></li><li>Support minor configuration fixes and data corrections in production.</li><li>Assist development teams with issue replication and debugging.</li><li>Support hotfix deployments when required.</li></ul><p> </p><p>Release &amp; Deployment Support</p><ul><li>Participate in release validation and production deployments.</li><li>Validate system health after releases.</li><li>Support SIT/UAT defect validation and production readiness checks.</li><li>Maintain release documentation and rollback plans.</li></ul><p> </p><p>Reporting &amp; Label Support</p><ul><li>Troubleshoot issues with shipping labels and reporting tools.</li><li>Support Jasper reports and Nice Label / BY Label Designer configurations.</li><li>Assist operations teams with report validation and troubleshooting.</li></ul><p> </p><p>Operational Monitoring &amp; Continuous Improvement</p><ul><li>Monitor daily warehouse operational metrics.</li><li>Identify recurring issues and recommend system improvements.</li><li>Create knowledge base documentation and runbooks.</li><li>Drive automation and monitor improvements.</li></ul><p> </p><ul></ul><p> </p><h3>Qualifications</h3><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree in computer science, Information Systems, Supply Chain, or related field</li><li>5+ years of experience in Blue Yonder / JDA WMS</li><li>Strong knowledge of warehouse operations and fulfillment processes</li><li>Hands-on experience with:<ul><li>MOCA queries</li><li>SQL troubleshooting</li><li>BY WMS configurations</li></ul></li><li>Experience supporting DTC parcel and B2B warehouse operations</li><li>Experience with API / EDI integrations</li><li>Experience with incident management and