Customer Master Data GPO

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Master Data GPO will be responsible for leading high scale, global transformation & implementation projects covering companywide transformations related to ERP and relevant process changes to enable a defined future state of relevant cross-functional process area. Additionally she/he will be responsible for ensuring the delivery of the transformation & continuous improvement strategy across relevant functions in Alcon impacted by the cross-functional process areas in focus & driving convergence to a global standard and identifying new ways to optimize performance.  In this role, a typical day will include:

• Coordinates the definition & design of the Customer Master process (including cross-functional handoffs and ownership as applicable)
• Partner with Functional RPOs and GPOs to define process performance metrics relevant for the cross-functional process at various levels (business metrics, process metrics, operational metrics) including ways to measure and report those metrics on regular basis outside of AGS (shared services) managed processes 
• Define & implement clear roles and responsibilities in cross-functional process management & its transformation roadmap   
• Develops and partners with GPOs, RPOs in roll-out for policies and procedures related to Customer Master and cross-functional processes globally
• Actively participates in the review, prioritization, and validation of ITCI demand impacting cross-functional area process area  
• Develops & manages integrated roadmap for in scope cross-functional process area, including cross-functional governance model for transformation programs   
• Partner with business functions & relevant stakeholders in business case preparation   
• Leads & manage critical Global Cross-Functional Transformation initiatives for in scope end-to-end process area   
• Manage and monitor the execution of all assigned projects on time, within budget and at expected level of quality

WHAT YOU’LL BRING TO ALCON:

• Overall 15+ years of experience
• 7+ years of experience in roles/projects connected to organizational transformation/change, process transition/transformation
• 5+ years of experience in relevant process area (operational and/or process re-engineering/transformation)
• 3+ years’ Experience in working within virtual teams and in matrix organizations
• Experience deploying business solutions
• Experience in Quote to Cash process
• Experience in Customer Master process
• Track record of managing medium scale, complex & cross-functional projects (preferably transition and/or transformation projects)
• Excellent English both spoken and written
• Understanding of the Healthcare / Medical devices industry - desirable
• Project Management certifications - desirable

​HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work on best-in-class Organization among Medical Devices/Equipment sector
• Opportunity to work in a high paced agile environment
• Work with people who are passionate of delivering outcomes and a culture of simplification and ownership  
• Possibility to influence the design of the solution responding to business needs to enhance customer experience
• Collaboration and frequent direct interactions with business stakeholders
• Truly international environment and daily interactions with colleagues from all over the world  
• Attractive benefits package (car, dedicated parking spot, private medical care, group insurance, lunch card, pension plan, Multisport/cultural card, free Alcon products for you and your significant, other)
• Permanent employment contract, attractive base salary and annual bonus  
• Flexible hours and hybrid work possibilities  
• Brand new office in Marynarska 15, Warsaw, with a lot of facilities inside