Sr. Director, Tax Processing

Job Description

SENIOR DIRECTOR, HEAD OF TAX PROCESSING

This is a unique opportunity for a client-focused leader with a proven track record of operational excellence and transformation.  At the intersection of FIS’s technology and business process services (BPS) functions, this leader will drive continuous process improvement leveraging industry leading technology to support the ongoing high performance of the tax processing / reporting teams,  operational efficiencies for our clients and business growth

This executive will report to the Head of Capital Markets BPS Operations, with responsibility for the day-to-day operations for FIS Tax Information Reporting business, leading a global team of 80 staff tasked with the delivery of tax reporting for our clients (primarily broker dealers, trusts and wealth managers). This individual must be comfortable dealing with clients, focused on delivering a best in class service and drive opportunities to continuously improve tax processing. The role requires partnering with key stakeholders, specifically working in tandem with the Tax solution owner on the product roadmap and new business opportunities.  

With Business Processing as a Service (BPaaS) a strategic growth segment for FIS Capital Markets, we are seeking a leader with potential to assume increased responsibilities as we expand on our track record of industry-transforming deals in this space.

KEY RESPONSIBILITIES

• As a member of the Capital Markets BPS leadership team, actively lead the Tax Information Reporting group, including prioritized focus on continuous process improvement and leveraging best practices and tools, to deliver continued growth and outstanding client experience.
• Drive a culture of continuous improvement throughout the team and partner with Business leaders to establish strategic plans that align with the company vision and goals, and obtain buy-in from all staff
• Ensure day to day service delivery and operational risk management across the range of tax processing activities, supported by on and offshore teams
• Direct interaction with clients throughout the tax season from planning through execution and into post mortems
• Partner with Solutions, Sales, Relationship & Commercial teams to support Executive management of key client relationships and service delivery, and new business origination and closing.
• Key leader in new business reviews, to ensure new business aligns to our existing operating model and effectively drives operational efficiencies and profit margins.
• Cross functional collaboration and coordination with key internal stakeholders including Solution Leadership, Sales, Product, People Office, and business leaders ensuring all areas are aligned
• Work closely with Product Management to establish the appropriate investment roadmap to optimize service delivery, grow capacity and establish new product features for our clients
• Identify operational risk and formulate solutions to mitigate risk
• Leverage KPI management to ensure all businesses are aligned with SLAs and client expectations.
• Develop leaders and create sustainable succession plans for self and direct reports

KEY EXPERIENCE REQUIRED

• 15+ years’ experience managing tax processing / operations in a financial services firm or ‘big 4’
• Experience managing distributed (global) teams with diverse cultures while delivering consistent service levels in a matrixed operating model
• Proven track record of delivering transformation, driving operational efficiencies & creating scale across global operational teams via a culture of continuous improvement
• An experienced Operational Risk Management practitioner who has consistently applied an Operational Risk Framework in financial service environments
• Experience of building, calibrating, and managing to Service Level Agreements with external clients or internal stakeholders
• Experience in dealing with clients and managing client escalations to satisfactory outcomes
• Strong leadership and interpersonal skills and track record of strategic problem-solving
• Experience of managing budgets and financial forecasting

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientatio