IDVA-CENTRAL OFFICE O&P OFFICE ASSOCIATE

​Agency :  Department of Veterans' Affairs

Position Title: Office Associate, Option 2
Closing Date/Time: 10/08/2024
Salary:   $3,852 - $5,046/monthly; CBA language applies; Anticipated starting salary $3,852/month  
Job Type:   Salaried
County:   Sangamon 
Number of Vacancies:   3
Plan/BU: RC014

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  41248 

Position Overview

Under the general supervision of the Operations and Programs Manager, processes phone, email, and fax requests for veteran records. Locates hard copy files of veteran records and enters them into a digital database. Provides direct support to veterans, other agencies, and Veteran Service officers seeking information or records.

Essential Functions

• Receives calls, emails, faxes and postal mail from the public, department employees, other state agencies, non-state governmental agencies, veterans, family members, and funeral homes needing copies of discharge records and documents.
• Prepares, scans and updates information from discharge documents and veterans files from into the Departments master data base of veterans.
• Scans and enters alphanumeric data from the agencies historical paper files on veterans into the master data base to ensure all information is accurately entered and captured electronically.
• Types data from files involving deceased veterans of the State of Illinois.
• Assists in the coverage of the Central Office reception desk in the absence of the Office Associate.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school and two (2) years of office experience.
• Requires the ability to keyboard accurately at 30 wpm.

Preferred Qualifications

• One (1) year of extensive knowledge of office practices, procedures, and programs.
• One (1) year of extensive knowledge of composition, grammar, spelling and punctuation.
• One (1) year of experience utilizing of the Microsoft Office Suite, including, Word, Outlook, Excel.
• One (1) year of elementary knowledge of agency programs, rules and regulations.
• One (1) year of experience following oral or written instructions.
• One (1) year of experience operating commonly used manual and automated office equipment and perform routine maintenance.
• Extensive knowledge of alphanumeric filing.

Conditions of Employment

• Requires ability to pass a background check.
• Requires use of agency-supplied equipment (mobile phone, laptop, etc.).
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Overtime is a condition or employment, and you may be required to work overtime including scheduled, unscheduled, or last-minute overtime. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:  8:30 a.m. to 5:00 p.m. Monday - Friday  
Work Location: 833 S Spring St Springfield, IL 62704-2617  
Agency Contact: Alexandria.M.Puccetti@illinois.gov

Posting Group:  Office & Administrative Support  

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

 

APPLICATION INS