Senior Analyst, Project Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sr. Analyst, MHK Product Owner (PO) is responsible for leading the MHK product development and configuration for the Grievance & Appeals (G&A) Department. This role contributes to the product vision and translate it for the product development team. They are responsible for team backlog development and prioritization, maintaining integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team KPIs to achieve the defined metrics. These individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team.

Primary Job Duties & Responsibilities

Product Vision, Strategy, and Roadmaps (10%)

• Develop a deep understanding of the MHK product and functionality.
• Provides clarity of the product vision, strategy, and roadmap developed and communicated by MHK PM to the team; assess and refines as needed
• Understand the problems to be solved and what solutions are worth solving to deliver a sustainable solution adding the most long-term value.
• Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences
• Influence and develop innovative initiative ideas, while maintaining compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Defines team OKRs and develops feature-level measurement plans to evaluate progress towards outcomes, aligned with business objectives
• Ensure balance between the needs of customers and critical stakeholders.

Team Backlog Ownership, User Story Development, and Prioritization (55%)

• Leads coordination with the Value Stream Lead, Module Owners, Business Analysts as needed to document business requirements for the solution.
• Ensures requirements are signed by the Value Stream Lead and Product Manager.
• Communicate business requirements with DDAT in order for the DDAT team to complete configurations or sent MHK a work Order based on the business need.
• Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction
• Support the team in backlog prioritization, and guide sequencing of work to deliver the best economic outcome.
• Breakdown solutions into workable Features and Stories that execute on the vision and roadmap.
• Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool
• Articulate well-written Features and Stories, including the Definition of Done and Acceptance Criteria to reinforce the business vision, expected value to be delivered.
• Collaborate with Architecture to allow capacity for Architectural Runway required.
• Provide leadership continuous and cross-communication, establishing relationships with collaborators at every organizational level.
• Communicates with IT on any production defects identified, bring in SMEs as needed to close defects.
• Through leading refinement sessions, they provide applicable feedback on user stories to ensure quality has been achieved by validating that the story meets the acceptance criteria
• Supports testing, deployment, release, and post-release activities
• They will work directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements
• Validate features and stories meet the acceptance criteria, definition of done, and work is delivered with quality and accept completion.
• Drives communications, training, and process documentation changes based on system changes.

Trend Monitoring and Product Performance (20%)

• Uses performance data to identify issues quickly, and develop new insights and hypothesis about product health (key metrics include core product metrics, Technical Health (i.e., Site Speed, Crash Rate, API Performance, etc.), Customer Feedback and/or other appropriate metrics
• Tracks team KPIs that contribute to product metrics, socializes progress and consistently reinfor