Program Manager

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary 
The primary objective is to ensure execution of the National Account program. The National Accounts Program Manager SBS is responsible for building a deep and lasting professional relationship with each client, as well as the internal WM network that supports the successful execution of waste management programs. The National Accounts Program Manager SBS is accountable for the quality of each client book of business while supporting the goals of the organization to grow and maintain existing clients. 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 

Sales:

Partner with the Strategic Account Manager (SAM) in the support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services such as compact monitors 
  Achieves a renewal rate of 90% of client contracts 
  Proposes outside of the box services that could prove profitable 
 

Contract Management: 
 

Oversee contract compliance 
  Execute CPI increases across all client book of business where contractually allowed 
  Assist, execute and approve/reject 100% of customer monthly audits 
  Participate in the launch of new clients, renewals and de-implementation 
  Educate clients of local regulatory compliance trends and requirements (e.g., mandatory recycling) 
  Review and approve client specific book of business (spec) changes within governance timeline 
 

Customer Experience: 
 

Represent the brand with the highest integrity 
  Lead and collaborate with cross functions to ensure accounts receivable (A/R) are current to contract terms and do not exceed 9.9% of the total book of business A/R balance in 60> day 
  Act as a client resource to escalate and address operational level activities including billing, set-up and service requests 
  Use in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clients 
  Acts as the liaison between WMSBS and our field organization to support our clients 
  Oversee client projects including service optimization, audits, etc. (G&D or otherwise) 
  Ensure we are meeting our service obligations by providing quality on-time client bills, reduce and eliminate stop services and missed pick-ups 
  Prepare, host and actively participate in client forums 
  Execute client specific reporting and complete quarterly score cards 
  Support the preparation of cost savings, recycling research and presentations 
  Set-up new client users and provide client training for the E-business portal 
  Become well versed with WMs integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, etc.) 
  Articulate WMs sustainability initiatives including WMRA, TOMRA, Sustainability Services, OGG, etc. 
  Perform site evaluations 
  Monitor news associated with local facilities to proactively address client requirements 
 

III. Supervisory Responsibilities 
The highest level of supervisory skills required in this job is the management of non-supervisory employees. 

 

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

 

A. Education and Experience 
 

Education: Bachelors Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
  Experience: Two (2) years of relationship manag