ProServices Program Analyst

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this position is to develop, communicate, implement, and manage the business development, integration, and connection of ProServices business tools and programs into the company. Development and operation of both store internal tools/systems communications and promotions allows the organization to maximize growth objectives for the business as a key responsibility of this position. Specifically, this position manages, identifies and makes decisions on the day-to-day communication of ProServices programs. This position interacts with all multiples of the organization including but not limited to store employees, field management, executive management, vendors, corporate partners, and all departments in the corporate office to facilitate the execution and completion of projects and programs that are identified as critical by the Director and Vice-President of ProServices. This position interacts closely with Marketing, Merchandising, and the communications teams to ensure all Pro relevant information is created, integrated, communicated and leveraged, to maximize the effectiveness of all Pro related efforts. This position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution of communication to affected parts of the organization. This position is expected to make these autonomous decisions with little or no approval from management.

What You Will Do

• Identifies and drives continuous improvement of current business processes as a result of the downstream effect of broader company initiatives, systems changes, ideation efforts, efficiencies, etc.

• Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate

• Collects feedback, analyzes information, develops content, and consults for Pro CSC sales teams of Government, National Accounts, LowesForPros, and Account Executives in all aspects of communications, training, marketing, personnel, etc.

• Identifies needs and develops processes, policy, and training for field teams (AEPs) through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members; schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences

• Creates innovative and informative training and educational materials, including PowerPoint presentations and documents to educate field, store and CSC personnel on ProServices topics

• May perform research regarding current and potential ProServices customers; makes suggestions to or provides such information to sales teams to optimize sales strategies, promotions and events

• May analyze pro customers’ habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro business

• Communicates with and interacts with other corporate departments (e.g., Marketing, Merchandising, LOE, Store/Internal Communications, BTV, FP&A, Credit, Human Resources) to learn about and then maintain/enhance existing programs and processes

• Communicates with and interacts with stores, vendors, and outside agencies to maintain/enhance existing programs and develop new programs

• Oversees, develops, and drives the ProServices related Communities via Connections to drive and support all communication, training, and general support/awareness when it comes to Pro initiatives

• Continuously evaluates all Pro store operations and CSC sales support tools for opportunities to improve and allow stores, AEP’s, and CSC teams to collaborate and more easily access information

• Writes communications on behalf of ProServices and VP of ProServices and publishes those communications as emails, EMS, blogs, wiki’s, videos etc. all in an effort to educate and connect Pro teams on key initiatives, events, promotions, etc.

• Presents in classroom setting as needed to educate corporate colleagues on current Pro topics.

• Performs regular local store visits to determine effectiveness of new and existing programs; interviews salespeople in the field and questions pro customers to establish productivity of new programs and processes