Regional Field Operations Supervisor - Human Services Program - Texas

Summary: The Workforce Group, a LEMOINE company, is seeking qualified Regional Field Operations Supervisors to lead field teams conduction in person community welfare and location verification services for a federal human services program serving vulnerable populations, including young adults, and families.  This supervisory role implements a risk-tiered field deployment model, conducts same-day documentation review before case closure, manages escalations, and ensures all field activity is conducted safely and in compliance with program standards and participant rights.

Duties and Responsibilities:

• Supervise a regional team of Field Operations Specialists conducting in-person community visits.
• Conduct same-day review of case documentation, confirming observations are factually grounded, welfare indicators documented, required data fields complete, and escalation triggers applied correctly.
• Ensure all participant communications are conducted in the participants' primary language via bilingual staff or professional interpretation.
• Immediately escalate welfare concerns, safety incidents, or reportable risks, with verbal notification for health or safety emergencies.
• Enforce Standards of Conduct.
• Report employee adverse information, conduct violations, or removal-from-duty situations to program leadership immediately.
• For adult participants oversee the verbal consent process and ensure residential visit priority and workplace contact boundaries are followed.
• Complete visit documentation, reports, and data entry in a timely and accurate manner.
• Identify and escalate safety concerns or reportable risks in accordance with established procedures.
• Maintain and enforce professionalism, confidentiality, and ethical standards at all times. 
• Protect and enforce the protection of sensitive participant, program, and government information.
• Enforce all field safety, travel, communication, and situational awareness protocols. 
• Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.