Sr. Analyst, IT Asset and Configuration Management

Our Company

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For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

AmeriLife is seeking a technically strong Senior Analyst, IT Asset & Configuration Management to support the execution and ongoing maturity of our enterprise CMDB, Software Asset Management (SAM), and Hardware Asset Management (HAM) programs.

This role is hands-on and execution-focused, responsible for maintaining data accuracy, lifecycle governance, and tooling effectiveness within ServiceNow. The Sr. Analyst will work closely with IT leadership, Security, Infrastructure, Enterprise Architecture, Finance, Procurement, Compliance, and outsourced operations to ensure accurate asset and configuration data that supports operational reliability and regulatory compliance, including but not limited to NYDFS Part 500 requirements.

The ideal candidate brings strong technical ServiceNow experience, disciplined process execution, and comfort operating in a complex, hybrid enterprise environment.

Job Description

Key Responsibilities 

1. CMDB Execution & Data Quality Management

• Configure, maintain, and support the ServiceNow CMDB in alignment with the Common Service Data Model (CSDM).
• Support ServiceNow Discovery, service mapping, integrations, normalization, and reconciliation activities. 
• Monitor and remediate CMDB data quality issues, including completeness, accuracy, and compliance metrics. 
• Maintain CI records, class standards, and relationships in accordance with AmeriLife configuration standards. 
• Prepare CMDB reporting and documentation to support audits, reviews, and operational decision-making. 

2. IT Asset Management (ITAM) Operations

• Execute day-to-day hardware and software asset lifecycle activities, including intake, tracking, maintenance, retirement, and disposal. 
• Maintain accurate records in ServiceNow SAM Pro and HAM Pro, supporting license compliance, reclamation, and entitlement tracking.
• Reconcile asset data with procurement, finance, and inventory records to ensure accuracy and audit readiness. 
• Support fixed-asset reconciliation and depreciation alignment with Finance. 
• Maintain accurate vendor, contract, and licensing data related to software and hardware assets. 

3. Governance, Compliance & Audit Support

• Support compliance with NYDFS Part 500 and other regulatory requirements as they relate to asset and configuration management.
• Maintain SOPs, standards, and audit evidence related to CMDB and ITAM processes. 
• Assist with internal and external audits (SOX ITGC, NYDFS, SOC 2, etc.) by validating data accuracy and producing required documentation. 
• Ensure proper documentation and tracking of secure hardware handling and disposal processes. 

4. Operational Support & Vendor Coordination

• Serve as a key operational liaison with offshore resources for asset tracking, inventory updates, break/fix activity, and receiving processes. 
• Monitor dashboards, exception reports, and queues related to asset and configuration activities. 
• Escalate data issues, gaps, or risks to IT leadershi