SiaXperience Account Director

Company Description

SiaXperience is the experience design agency of Sia Partners. We are creators and innovators who shape unique experiences. We have over 300 employees dedicated to creative and design activities, spread over 10 design centers worldwide, who join forces under a single brand, SiaXperience, a new leader in creative and design consulting services.

SiaXperience sits within Sia Partners,a next-generation management consulting firm. Sia Partners offers a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. Counting 3,000 consultants in 19 countries and expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation.

To see the types of projects we support, check out our website www.siaxperience.com

Why Join The Sia Village?

Excellence | Entrepreneurship | Innovation | Teamwork | Care & Support | Employee Wellbeing

These are the six core values that guide all our actions. As an expression of our values, our Sia Village concept describes our commitment to fostering a sense of community within and among our offices. We believe that knowledge sharing is the key, not only to innovation, but to the growth and development of our people.

Your journey at SiaXperience will be enriched by a(n):  

• Entrepreneurial spirit
• Career advocacy program that supports achieving professional development goals through guidance, and real-time feedback
• Continuous learning & development opportunities
• Diversity, equity, and inclusion programs with an ever-growing list of global affinity initiatives

Job Description

As Account Director, you successfully manage accounts, curate relationships and contribute to the overall coordination of cross-functional teams to ensure we are meeting the client goals. The right candidate will be responsible for assessing client business needs, providing strategic stewardship to the clients, aligning the internal team on business objectives, and ultimately meeting & exceeding client expectations.

You are a big thinker, incredibly organized, and enjoy building relationships. You love and understand the entire digital ecosystem across all advertising - paid, earned, owned, social, mobile, user experience, web development, analytics, etc.

What Success Looks Like:

• You demonstrate keen strategic planning/oversight of project plans and engagement structure. You align the project plans and engagement structure with the agency’s financial goals including:
  • Aggregating profitability (i.e. you have a deep understanding of how to structure the engagement in a strategic way to meet client goals.)
  • Ensuring the work quality is delivered at the highest level, which sets us up to grow the account, but you are also cognizant of financial and timing parameters and leverage creative ways to get us where we need to be.
  • Structuring the plan/resourcing strategy to maximize impact on ongoing monthly financial goals related to our revenue targets and breakeven. You are agile in thinking about assumptions we can make, things we can pull up and keeping us on track to hit these goals ongoing.
  • Holding the production team accountable to the accuracy of the numbers they're reporting in context to 1) your views on the account and how/why/when we should be investing and 2) reality of what's in our systems related to the plans you know about (i.e. trust your gut)
• You are effectively developing client proposals, executing SOW’s and translating client requests into actionable briefs.
• Business growth is achieved because you are proactively seeking opportunities to add value, extend campaigns, recommend new projects, and build relationships.

Qualifications

• At least 7-10 years of digital agency experience in managing relationships required
• Solid understanding of account and project management methodology including the ability to identify and resolve issues, manage risk, and run team meetings
• Proven track record in prioritizing a heavy workload
• Able to meet deadlines with accuracy and minimum supervision
• Superb written and communications skills
• Comfortable and confident acting as a product owner
• Professional, friendly demeanor with extremely strong organizational skills and high attention to detail
• Ability to solve problems with keen instincts and organizational experience
• Positive, professional team-player
• Proven knowledge of the digital ecosystem across the entire advertisin