Program Lead, Naven Health Special Programs - RN

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always.

Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve.

Job Description Summary:

Responsible for the overall management of an assigned special program(s) in coordination with the Special Programs Director and/or Sr. Director, Commercialization, including but not limited to: Program specific requirements (such as data collection/reporting, rendering services as contracted, etc.), program training and compliance, internal/external communication and overall program operations and execution. The Clinical Program Lead will work collaboratively with other Naven Health functional areas as needed.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Implements and provides ongoing operational management of Programs/Products within assigned Special Programs and in coordination with Naven Health key stakeholders, such as Operations, Commercial, Marketing, Revenue Cycle and Clinical Services.
• Ensures compliance with Service/Distribution Agreement(s) including but not limited to service components, data collection, data reporting and service fee (where applicable) processing.
• Develops and manages to Key Performance Indicators (KPI) and conducts follow-up procedures for monitoring Program(s)/Product(s) after launch.
• Acts as the Program owner to ensure Program(s) goals and objectives are achieved.
• Ensures specific standard operating procedures (SOPs) are developed, in collaboration with Naven Health Quality  and Operations, for training and compliance.
• Develops and participates in business review presentations/meetings as directed by client.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No - X        

Yes        

Basic Education and/or Experience Requirements

• Active and unrestricted RN license
• Minimum of 5 years nursing experience
• Minimum of 3 years of experience in specialty therapies

Basic Qualifications

• Experience collaborating with both internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Knowledge of the healthcare industry and the delivery system within the specialty pharmacy segments.
• Experience with diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve the problem.
• Collaborating with both internal and external resources to develop strategies that meet department and organizational goals.
• Ability to analyze and report outcome data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
• Developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
• Using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Physical Demand Requirements

• Ability to work on a personal or laptop compu