POSITION: Program Coordinator I, SBHC 
DEPARTMENT: School Based Health Center (SBHC)
REPORTS TO: Program Manager I, SBHC
LOCATION: Native American Health Center, Inc. (NAHC) – SBHC Site
WORK HOURS: Full Time, 40 hours per week, 100% FTE
STATUS: Non-Union, Non-Exempt

POSITION SUMMARY

The Program Coordinator I (PCI) will be a valuable member of the NAHC SBHC team by providing coordination, project planning and administrative support for the school based site. The SBHC Department partners with three school districts to provide comprehensive health services at seven SBHCs. The SBHCs reduce health inequities by focusing on prevention and youth empowerment. NAHC is seeking a bright, motivated, detail-oriented individual to work closely with the Program Manager, School

Administration and the SBHC dept. to work as a team of health providers who work to improve the health status of students at NAHC’s school-based clinics.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

Duties and Responsibilities: Member Services

1. Greet all members in a courteous and professional manner to create and maintain a welcoming atmosphere.
2. Schedule member appointments appropriately, answer and return telephone calls in a timely manner, and inform members of processes and procedures.
3. Register members into the practice management system (PMS) in a manner that ensures accuracy and thoroughness and updates member registration information annually or as information changes. Inform members of Notice of Privacy Practices and obtain the members signed acknowledgement statement.
4. Screen members’ eligibility for possible care coverage prior to scheduling appointments (e.g., county or state programs; sliding scale) and facilitate enrollment into appropriate publicly-funded programs and follow enrollment and program guidelines/
5. Check-in members for their scheduled appointments in a timely manner and complete all flows for the member appointment such as; verifying member demographics, processing payments, insurance verifications, payer code selection and printing encounter labels.
6. Maintain EHR files by creating and editing events, EPM appointment book.

Duties and Responsibilities: Patient Electronic Health Records

1. Manage provider schedules in departmental Electronic Practice Management (EPM) system; OCHIN EPIC and Dentrix.
2. Responsible for coordinating the day to day functioning of the SBHC, which includes organizing patient documents, scheduling appointments and provide administrative support for SBHC services.
3. Actively participate in morning huddles and provide appropriate patient case management information that will assist with patient care delivery.
4. Work collaboratively with both Program Manager and clinical providers (medical, dental, behavioral health) to support with patient case management.
5. Engage regularly with the SBHC Program Manager(s) to ensure services are aligned with overall growth and forward direction of the agency and in compliance with department, agency, and funding agency regulations.
6. Work collaboratively with the UCSF Evaluation Team to ensure that all required data strategies, collection, and documentation of program objectives and outcomes occurs in a timely manner.

Duties and Responsibilities: Program Coordination

1. Work closely with site Program Manager and school site staff to organize, coordinate, and promote outreach activities and health promotion events with school administration and partner agencies.
2. Refer students and their families to appropria