Manager - Delivery Programs & Products CT Renewable Program

Job Title: Manager - Delivery Programs & Products CT Renewable Program

Department:  Customer Programs & Products

Reports to:  Director Customer Programs & Products
Location: In Office,  Orange CT

The base salary range for this position is dependent upon experience and location, ranging from: $122,699 - $153,374

• Provide leadership and guidance to the Delivery of Programs and Products team.  Responsibilities include coordination of work efforts, accountability for performance targets for the group and supervision. Collaborate with functional business groups to understand and define, business requirements, identifying solutions and coordinating the implementation of the solution.  Overall ownership of the successful delivery of the program and product offering. Number of direct reports is approximately 5 with an overall team reaching 10.

• Current programs include Gas Growth and Franchise Expansion, customer heating programs, and Outdoor Lighting (Private Area, Municipal Streetlighting, LED Conversions), energy storage, distributed generation, tariffed renewable offerings and electric vehicles with the potential to develop and offer additional offerings driven by customer demand and the appropriate regulatory approval.

• Position will be responsible for these functions for every, individual Operating Company at an Avangrid Networks level.

• Position reports to and will be accountable to the Level 2 Customer Programs and Products position.

• Coordinate and provide effective identification, communication, prioritization, justification, and documentation in the resolution of issues and projects, within the end-to-end sales process incorporating functions within Customer Service, Engineering, Operations, IT, Legal, and other internal and external Strategic Business Partners.

Key Responsibilities

• Plan, organize manage and provide leadership and guidance to the Delivery of Programs, and Products team to maximize delivery effectiveness for the benefit of customers and shareholders.

• Establish, maintain, and leverage high level relationships with outside parties who influence programs and service offerings. (PUCs, Legislature, DEEP, NGA, AGA, Dark Skies, etc.) Develop, implement, and administer agreements with vendors, contractors and trade allies as needed to support sales and delivery.

• Implements a culture of continuous process improvement to continually adapt to internal and external stakeholders to maximize efficiency, cost effectiveness, and quality of service.  Lead change towards the Company targets and vision with appropriate management systems and measurements throughout the process.

• Responsible for short term planning including the development of annual goals, objectives and measurements that are consistent with corporate and process goals and objectives.  With a specific focus on Residential and C&I gas growth opportunities.

• Designs sales processes and supporting tools (CRM, account plans, etc.) to align sales activities across all Operating Companies. Develops appropriate tracking metrics and provides regular sales reports on the performance of the sales organization.  Plans, coordinates, and executes major training initiatives for field sales representatives.

• Help develop and implement proactive & efficient system expansion and customer acquisition and maintain an end-to-end sales process view to deliver exception customer service to gas prospects and customers.

• Provide supervision, coaching, counseling, and performance feedback to team members.  Handle routine personnel issues.  Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity.

• Support and initiate training efforts to help strengthen Employees.

• Skills and knowledge to help advance their careers, strengthen the organization, and contribute to Avangrid’s goal attainment.

Additional Responsibilities

• Coordinates with other functions (Customer Care Center, Engineering, Gas Operations, IT, Legal, etc.) to ensure that strategies and processes are aligned, and gas sales growth and service commitments are effectively delivered.

• Continually seeks to develop programs, campaigns, policies, and resources to maximize the productivity and efficiency of the sales organization, sales channels.

• Develops and maintains a perspective on residential and C&I market dynamics (market size, growth, key trends, and competition) to achieve strategic, sales, growth, and budget objectives through the effective leadership of the sales team.  Work closely with Customer Communications to devel