Lead Employee Relations Partner

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

 

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

 

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

 

Your Impact on Our Mission

Zocdoc is seeking a Lead Employee Relations Partner where you will serve as a key driver in promoting a fair, inclusive, and compliant workplace culture. In this individual contributor role, you’ll manage and resolve employee relations (ER) issues, lead thorough investigations, and advise leaders on performance and interpersonal matters. You’ll also provide strategic ER guidance to the People Business Partner team and managers across the organization, helping ensure a consistent, proactive, and employee-focused approach to addressing workplace concerns.

 

Your day to day is...

• Leading complex employee relations matters and partnering closely with HR Business Partners to drive equitable, compliant, and values-aligned outcomes
• In collaboration with the HRBP team, serving as an escalation point to support managers through difficult conversations, offering coaching on conflict resolution, performance management, and disciplinary actions, helping guide managers through conversations and providing coaching on conflict resolution and disciplinary actions. Leading the review and development of ER policies to ensure legal compliance, clarity, and consistency across the organization
• Collaborating with internal and external legal counsel as appropriate to ensure compliance with employment laws and regulations, and assisting with any related legal matter
• Designing and delivering training for managers and leaders on ER best practices, performance management, compliance, and creating healthy team dynamics
• Ensuring all people-related practices align with federal, state, and local laws, as well as internal policies and cultural values

• Analyzing employee relations (ER) data to identify root causes of systemic issues and recommend proactive interventions
• Serving as a trusted advisor for managers and on ER matters
• Leading impartial investigations into complaints and misconduct, ensuring fairness, legal compliance, and consistency
• Managing ER cases involving policy violations, performance issues, interpersonal conflict, accommodations, and terminations
• Maintaining thorough and confidential documentation of ER activities
• Providing ER expertise and risk assessment during organizational changes (e.g., restructurings, reductions in force), ensuring alignment with internal protocols and employment laws
• Participating in special initiatives and performing ad hoc projects as needed to support team goals and evolving business priorities

 

You’ll Be Successful in This Role If You…

• Have 8+ years of progressive experience in Human Resources, including 5+ years experience with a focus areas on  Employee Relations & Performance Management  working directly with department executives and senior leaders in a technology driven organization
• Are an expert in HR policy and laws
• Are resilient and resourceful. You can work in the gray and navigate a constantly changing environment with ease
• Can work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically the next
• Are comfortable with making trend-based decisions on a case-by-case basis at times.
• Have a proven record of effectively coaching managers as they navigate complex people situations; you act as a feedback whisperer to influence
• Are experienced and comfortable working with people at all levels across the organizatio