Head of Engineering – Intelligent Automation

As the Head of Engineering - Intelligent Automation, you will lead the development and implementation of our enterprise initiatives which include digital assistants, automation solutions, and intelligent self-service technologies. Your role is pivotal in understanding the impact of technology in optimizing Guardian’s business portfolio.

You will:

You will collaborate closely with cross-functional teams, stakeholders, and technology partners to develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs.

You have:

• Bachelor’s or master’s degree in computer science, engineering, management or a related field.
• Proven experience in automation and AI, and solution engineering, preferably in customer engagement and digital assistants.
• Strong expertise in conversational technology and automation of processes.
• Experience in deploying enterprise grade solutions and automation solutions at scale.
• Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
• Strong problem-solving, strategic thinking, and leadership skills to drive innovation in new technology space.
• Willingness and capability to learn new technologies quickly.
• Experience working with remote teams in a matrixed environment.
• Excellent communication and stakeholder management skills to bridge the gap between business and technology.

You will:

• Strategic Leadership: Develop and execute a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation.
• Solution Development: Lead the design, development, and deployment of intelligent automation, Digital Assistants, focusing on automation and natural language driven self-service solutions.
• Automation Integration: Oversee intelligent automation (attended & unattended bots), process automation, streamlining workflows, improving performance, and reducing Average Handling Time (AHT).
• Stakeholder Collaboration: Work with engineering, product management, customer experience, and IT teams to integrate solutions into existing platforms and contact center operations.
• Security & Compliance: Ensure all initiatives comply with data protection standards, regulatory frameworks, and enterprise security requirements.
• Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.

Location:

• New York, New Jersey or Pennsylvania

• Up to 10% travel within US

Our promise:

•  At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
•  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer:

• Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
• Competitive compensation
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
• Life and disability insurance
• A great 401(k) with match
• Tuition assistance, paid parental leave and backup family care
• Dynamic, modern work environments that promote collaboration and creativity
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.

About Guardian:

Every day, Guardian provides Americans the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future or taking care of employees. Today, we're a Fortune 250 mutual company and a leading provider of life, disability, dental, and other benefits for individuals, at the workplace and through government sponsored programs. The Guardian community of 9,500 employees and our network of over 2,700 financial representatives is committed to serving with expertise when, where and how our clients need us. Our commitments rest on a strong financial foundation, which at year-end 2018 included $8.5 billion in capital and $1.6 bill