Workplace Experience Ambassador 2

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

The Workplace Experience Ambassador serves as the front-line representative of workplace services, delivering a high-quality, seamless experience for employees, guests, and clients. This role focuses on creating a welcoming, efficient, and productive environment by supporting day-to-day workplace operations, coordinating services, and enhancing overall occupant satisfaction.

Key Responsibilities

• Serve as the primary point of contact for workplace-related inquiries, requests, and support

• Greet employees and visitors, ensuring a professional and welcoming environment

• Coordinate and support daily office operations including meeting rooms, events, and common areas

• Manage and track service requests through workplace systems (e.g., ticketing/work order platforms) and ensure timely resolution

• Assist with work order management, including intake, tracking, and follow-up

• Perform and support audits of workplace spaces, services, and processes to ensure compliance and quality standards

• Assist with temporary badge issuance and access coordination as needed

• Support email and calendar management for workplace services and shared resources

• Coordinate with and support vendor management activities, including scheduling, communication, and oversight as needed

• Partner with facilities, janitorial, security, and vendors to maintain a clean, safe, and functional workplace

• Assist with space planning, seating arrangements, and workplace moves as needed

• Monitor and restock office supplies, pantry items, and shared resources

• Support workplace events, employee engagement activities, and client visits

• Conduct routine walkthroughs to identify and resolve issues proactively

• Maintain accurate records, logs, and reporting related to workplace services

Qualifications

• 2+ years of experience in workplace services, facilities support, hospitality, or customer service

• Strong communication and interpersonal skills with a customer-first mindset

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency with Microsoft Office and workplace service platforms

• Strong attention to detail and problem-solving skills

• Professional demeanor and ability to interact with all levels of the organization

Work Environment & Physical Requirements

• Onsite role at Annapolis Junction location. May require occasional travel to Columbia, MD

• Requires standing, walking, and light lifting (up to 25 lbs)

• Occasional support outside normal business hours for events or urgent needs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

52,000.00 – 53,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Annapolis Junction, MD

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay