Market Grille Clerk (Part-Time)

Additional Considerations (if any):

Must be 18+

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Market Grille Clerk

Department: Market Grille

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Reviews and fills customer orders for the day. Handles food in a safe manner and ensures the work area is always clean and neat.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

• Makes an effort to learn customers’ names and to address them by name whenever possible.

• Assists customers by: (examples include)

  • escorting them to the products for which they’re looking

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

• Takes customer orders at the Market Grille counter.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Reviews orders for the day.

• Handles food in a safe manner and ensures the work area is always clean and neat.

• Reviews the status and appearance of the food for freshness.

• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.

• Anticipates product needs for the department on a daily basis.

• Prepares and replenishes product as necessary.

• Pulls product from cooler/freezer to prepare for cooking.

• Checks in product, puts product away, and may review invoices.

• Runs the department registers and receives payment, makes change, etc., where applicable.

• Removes trash in a timely manner.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Washes dishes as necessary.

• Orders product and supplies as necessary.

• Prices products for customers as necessary.

• Delivers orders as needed.

• Assists in other areas of store as needed.

• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Ability to do simple addition and subtraction; copying figures, counting and recording.

• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

No education requirement. Six months or less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inc