Senior Communications Specialist

We are searching for a Senior Communications Specialist on behalf of our client. This is a 1 yr. contract assignment. (W-2).  The person will be working in the Customer Service Department. The successful candidate will play a critical role in leading and driving effective communication efforts for a transformative project aimed at replacing the customer information system and all related applications, while also fostering a cultural shift within the organization towards an employee-first, customer-focused approach.

 

Location:  Miami, FL 33134

1 yr. contract assignment. (W-2)

 

Responsibilities

• Serve as the primary point of contact for all project-related internal and external communications, ensuring consistent messaging and aligned communication efforts.
• Develop and implement a comprehensive communication strategy to support the customer information system replacement project and the cultural transformation initiative.
• Lead the development and execution of communication plans and materials, such as newsletters, emails, eWeb content, presentations, videos, and FAQs, targeting both employees and customers.
• Collaborate with cross-functional teams to gather information, analyze complex technical details, and translate them into easily understandable and engaging communication pieces.
• Conduct research and stay up to date on industry best practices to propose innovative communication solutions to effectively engage and educate stakeholders.
• Participate in workshops and training sessions to promote awareness, adoption, and success of the project and the cultural shift within the organization.
• Measure and evaluate the effectiveness of communication strategies and materials through feedback, surveys, and other metrics, making adjustments as necessary.
• Provide guidance and direction to project team members, fostering a collaborative and high-performing work environment.

 

Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations, or related field. Master's degree is a plus.
• Minimum of 5 years of experience in corporate communications, employee engagement, or related roles, with a strong focus on change management and internal communications.
• Proven experience in leading complex, organization-wide communication initiatives, preferably within the utilities or energy industry.
• Excellent verbal and written communication skills, with the ability to effectively convey complex concepts and technical information to diverse audiences.
• Strong project management skills, with the ability to prioritize and manage multiple tasks within tight deadlines.
• Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams at various levels of the organization.
• Proficiency in utilizing communication tools and technologies, such as content management systems, intranets, email marketing platforms, social media, and analytics tools.
• Creative mindset with the ability to think strategically and propose innovative communication approaches to engage and inspire stakeholders.
• Highly organized with strong attention to detail, ensuring accuracy and consistency in all deliverables.
• Experience working in project teams is preferred.

 

EOE of Minorities / Females / Vets / Disability.

FL: 17288