Customer Intelligence Specialist

Shape the Future of Payments with Nexi in 2025

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Context

SME Factory is a business unit within the Customer Intelligence team, part of the SME Marketing division.

The unit's objective is to manage SME Customers through outbound phone marketing campaigns focused on upselling, cross-selling of POS solutions and value-added services and prevention / retention management.

Main Responsibilities

The resource will be responsible for:

- Participating in the design of initiatives targeting current customers and prospects, actively contributing both in the ideation phase and during operational go-live and call listening sessions

- Coordinating with internal and external stakeholders to plan monthly campaigns

- Monitoring activity KPIs and supporting the campaign cost definition process

- Managing external vendors providing outbound services

- Coordinating with internal departments for the supplier invoicing process

- Optimizing campaign performance: analyzing outbound activity results to identify areas for improvement and propose corrective and enhancement actions

Required Skills

- Experience in managing outbound campaigns or operational marketing

- Strong coordination and project management skills with multiple stakeholders

- Analytical skills and familiarity with KPIs, conversion rates, and ROI

- Knowledge of CRM tools and campaign management platforms (e.g., Salesforce, Genesys, HubSpot)

- Result-oriented mindset and focus on customer experience

- Effective communication and negotiation skills, especially in supplier management

- Proactive attitude, initiative, and ability to work in a team