Expert - Voice of Customer Platform (m/f/d)

Competencies: Customer Focus; Action Oriented; Drives Vision and Purpose; Ensures Accountability; Finding effective solutions; Strengthening ownership

 

 

As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Expert - Voice of Customer Platform (m/f/d) 

 

 

In this position you are at the intersection of customer experience, business, and technology. You are a thought proponent of solution best practices, staying ahead of trends in order to further drive customer satisfaction. You distill ideas and requirements into action and manage our VoC solution across our international markets.

 

What to expect:

• Acting as primary contact being responsible for handling internal escalations and seeking out simple yet scalable solutions

• Supporting platform users with local set-ups and daily activities within

• Collaborating across teams to define, refine, and review internal processes and offered services to capture requirements and prioritize the resulting demands

• Communicating efficiently to keep stakeholders and teams aligned and informed of progress, roadblocks, and pivots

• Actively searching for improvements and innovative approaches to our activities

• Constantly monitoring performance through dedicated KPIs and optimize accordingly

• Driving education and adoption of best practices across the countries and partners

 

We expect:

 

• 2+ years of relevant work experience in technical, consulting or customer-facing role (preferably in an international environment)

• Demonstrable work experience with an experience management platform (preferably Qualtrics)

• Project management skills as well as experience with agile methods and teams

• Ability to quickly understand complex technical and business issues and present customer-centric solutions

• Fluent in English, CEE language of advantage

 

 

 

At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity.

 

You are not sure if you meet our requirements? Apply anyway! UNIQA is looking for candidates with drive, courage to change and enthusiasm!

 

Benefits: An onboarding plan, welcome events and a buddy system will give you the best possible start; Discounted insurance and a company subsidy provide security. Additionally vouchers for supermarkets, perfumeries, furniture and hardware stores and much more can be purchased; Flexible working hours and short core working hours allow you to have a flexible working day; Marriage and birth grants; Possibility to work from home and a financial starter package for individual use; Vaccination campaigns, check-ups and blood donation campaigns are offered on site on an ongoing basis. Free & anonymous coaching sessions for personal and professional challenges; We offer various training opportunities to help you grow professionally and personally; Whether it's a summer party, an after-work get-together on the roof terrace or punch in winter - there are many opportunities to network and celebrate