Customer Support Manager

 

Heijen, Limburg | €2.931 – €5.342 |Fulltime

INTRO

Take your next career step with us as a Customer Support Manager and develop professionally and personally with a steep learning curve. At our location in Heijen, you will further advance the High-tech division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.
 

We’re on it! Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!  

YOUR TASKS

• Ensuring the availability of staff, both quantitatively and qualitatively;
• Managing, coaching and supporting the supervisors in managing their teams;
• Maintaining contacts with customers about bottlenecks and actions to be taken to solve them;
• Serve as an escalation point for internal and external stakeholders, such as customer, operations, Account Management, carriers and others;
• Identifying opportunities for expanding the services offered to existing customers;
• Work on improvements of processes for- and with your teams.
  
   

YOUR PROFILE

• A completed Bachelor Degree, preferably in Logistics, Technical or Business Administration;
• Approximately 5 years experience, preferable in the logistics, medical or production industry, leading off and participating in projects;
• You are skilled in order management monitoring (inbound, outbound, transport);
• Ability and willingness to search out for and implement/realize own business improvements;
• Knowledge of products and services of the client (Supply Chain Management);
• Knowledge of the Service levels agreed with the client.

 

WE OFFER

• Between €2.931 – €5342, we top it off with a fully paid retirement plan, discounted gym memberships;
• Bonus up to one month salary;
• 25 paid vacation days, possibility to extend these to 28 vacation days;
• Versatile working environment with creative freedom, flat hierarchies and an open corporate culture;
• Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility;
• Very good development opportunities at a growing logistics location

 

ABOUT US – WE’RE ON IT!

Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our customers around the world every day. How do we do it? With our special spirit: We're on it!​

Our shared vision as a global team: to become the international supply chain company with the strongest customer orientation and focus on people and technology. As a strategic growth partner to our customers in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we rely on cloud-based e-commerce and IT platforms and state-of-the-art automation technology to realize complex, global supply chain solutions.​

We want to be a fair and inclusive employer and value the different perspectives of our employees, which contributes to the diversity of our company.​

We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal. ​

 

CONTACT

Anne de Bie, Corporate Recruiter
T: +31 (0)6 396 251 17
E: recruitment@arvato-scs.com

 

 

Company: Arvato Benelux B.V. – Supply Chain Solutions

Country: Netherlands

Job ID: 262443