Product support specialist-Medical device, Abbott Point of care

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader who has created breakthrough science to improve people’s health. We’re always looking toward the future and anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. 
• An excellent retirement savings plan with a high employer contribution 
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.  
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.  

The Opportunity

The position of Product support specialist is within our Abbott Point of Care (APOC) Division based out of Princeton, NJ location.  this is an onsite opportunity, with no hybrid or remote options.

As a Product Support Specialist, you'll be providing direct support to internal and external customers on the business portfolio of products. It requires the capacity to understand specific needs or requirements to apply skills/knowledge. Responsible for responding to inquiries and complaints of a technical nature.

Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective.  Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, cardiac markers, and traumatic brain injury. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.

What you'll work on

• Answer inbound customer calls and emails promptly and courteously.
• Respond to customer inquiries, analyze complaints, and provide troubleshooting solutions.
• Document complaints per Quality standards and maintain the Quality System.
• Identify and communicate product issue trends.
• Support organizational goals through cross-functional work.
• Participate in on-call activities during weekends and holidays.
• Follow EHS rules and report incidents or unsafe