Senior Digital Product Manager - Portal Experience Platform

Symetra has an exciting new opportunity to join us as a Senior Digital Product Manager - Portal Experience Platform!

About the role

As a Senior Digital Product Manager - Portal Experience Platform, you will define the vision, strategy, and roadmap for both the Symetra Login Experience (SLX) and for Enterprise Portal (EP) initiatives. You will use your deep business and technical expertise to guide case development, set technical direction, and manage products throughout their lifecycle. You will clearly articulate each product’s value proposition to partners and make informed recommendations about when a product should evolve, be replaced, or be retired.

You will typically manage multiple major initiatives and highly complex products, building alignment across business, technical, and cross-functional partners. By using strong product management frameworks and a variety of research techniques, you will ensure your products deliver meaningful business outcomes and long-term value.

What you will do

• Develop and communicate SLX and EP product strategy aligned to department goals, collaborating with customers, business partners, and technology teams while securing resources to maintain a healthy product lifecycle.
• Apply Agile practices to deliver high-quality solutions, partner with the product owner to maintain a clear and measurable backlog, support delivery teams on protocols manage risks and dependencies, and drive continuous improvement.
• Serve as the primary expert for your product domain, tailoring communication across audiences and formats, clearly conveying product vision and strategy, and acting as the main contact for vendors.
• Use qualitative and quantitative data to measure impact, inform product decisions, assess opportunities, and conduct analyses such as return on investment, cost-benefit, and root-cause evaluations.
• Mentor other product managers, champion user-centered product development, inspire cross-functional teams, stay current on industry trends, and model strong leadership behaviors.
• Engage in ongoing learning, stay up to date with product management guidelines and participate in communities of practice.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

 

"Symetra cares about doing what's right for their customers and that we have a great culture." - Jackie B., Regional Account Manager

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $128,700 - $214,600 plus eligibility for the company annual bonus program.

Qualifications

Who You Are:

• You have a high school diploma (required) and a bachelor’s degree (or equivalent industry experience), along with 10–15 years of relevant work and at least 3 years in a highly regulated industry or specialized domain.
• Thrive as a digital product management expert, especially in customer‑facing web and portal experiences.
• Demonstrate proficiency in Identity and Access Management (IAM) and modern authentication standards such as SAML, OAuth, and OpenID Connect.
• Have demonstrated knowledge of or experience with authentication and login platforms, such as Okta, Azure AD, Ping, and