Senior Manager, Technology Operations Transformation Lead, Americas

Company Description

Dentsu International is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data, and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us. 

Job Description

Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.  

As the Senior Manager, Technology Operations Transformation Lead, Americas, you will be the technology operations specialist for the SL SWAT team. You will hard line report into the regional CTO, and dotted line into the SWAT team lead. Responsibilities include:

Responsibilities include:

• Work within the SWAT team to assess readiness, identify gaps & opportunities;
• Act as the liaison between the service lines and the wider technology operations organization to influence the roadmap of the operating model and the business platform backlogs;
• Work with the regional team to develop roadmaps and transformation priorities as an output of the above
• Work with the regional team to identify and target market specific improvements 
• Facilitate the transformation of the business, educating, informing, supporting and enabling clear communication;
• Work with technology operations teams to ensure continuity of service for employees and clients during transformation execution
• Prioritize, maintain, and elevate employee experience throughout the transformation process
• Ensure data is handled, transferred, or processed according to legal, regulatory and company guidelines
• Escalate risks and issues that need additional attention from leadership and key stakeholders
• Escalate issues that need additional attention from leadership and key stakeholders
• Provide regular, timely, transparent communication on progress against transformation roadmaps 

Skills and attributes for success:

• Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution. [all]
• Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needs
• Bring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. 

Qualifications

You have a passion and drive for business transformation and a knack for getting teams organized and confidently prepared. Your ability to understand what is needed for and from the process and how to align many different workstreams delivers the winning formula. You have a gift for seeing and keeping that winning rhythm and an unrelenting drive to determine the best shape and frame for each situation and team.

• Bachelor’s degree in relevant discipline (preferably in computer science or a related discipline)
• 5 + years’ experience working in a technology operations capacity 
• Strong organizational and business analysis skills.
• Effective program management skills, with the ability to oversee multiple programs simultaneously.
• Outstanding communication skills
• Problem-solving aptitude
• Accountability and flexibility with the ability to work in a fast-paced environment. 
• Strong listening skills and the ability to tactfully communicate position on relevant issues. 
• Effective negotiation and conflict management/risk mitigation skills. 

Additional Information

The anticipated salary range for this position is $113,000-$174,500. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications