Business Systems Analyst

Job Title: Business Systems Analyst

 Location: Sacramento, CA

 Employment Type: Contract

About Us:

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

The Business Analyst will collaborate closely with subject matter experts to analyze and redesign process workflows, aiming to improve efficiency and service delivery. This role involves gathering and documenting detailed requirements to support enhancements in the permitting software application and ensuring clear communication between technical teams and stakeholders throughout the project lifecycle.

Requirements

Key Responsibilities

• Gather, develop, and document detailed project requirements and technical specifications, ensuring clarity and actionable outcomes.
• Prepare and distribute meeting minutes, action items, and follow-up steps.
• Work closely with developers to clarify requirements and provide ongoing support during the software development lifecycle.
• Develop software test plans and create user manuals or guides for end users.
• Conduct comprehensive quality assurance testing to validate software performance and compliance with requirements.
• Train users on new and existing software applications to promote adoption and optimal utilization.
• Assist project management with documentation including proposals, schedules, change requests, and project closure reports.

Required Skills & Characteristics

• Exceptional verbal and written communication skills.
• Professional presentation and communication abilities.
• Strong organizational skills with attention to detail.
• Ability to manage deadlines effectively.
• Skilled at communicating with diverse groups including customers, technical teams, management, and vendors.
• Proficient in facilitating meetings.
• Self-motivated and able to work independently with minimal oversight.
• Quick learner, especially in adapting to new software systems.
• Capable of interpreting complex data and presenting it clearly to stakeholders.

Preferred Experience

• Experience using Accela software or working alongside Accela development teams or vendors is a significant advantage.
• Experience working within or in collaboration with community-focused agencies or organizations.