Workforce Center Manager

Job Posting Title

Workforce Center Manager

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

OKC Central

Job Posting End Date (Continuous if Blank)

October 11, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$51,626.28 annual; $24.82 hourly

Job Description

Job Type/Salary/Location/Benefits

• Full-time
• Vacancies:  One
• Salary:  $51,626.28 annual; $24.82 hourly
• Primary Working Hours:  M-F; 8-5
• FLSA Status:  Exempt
• Location:  Chickasha
• Telework Status:  Not Applicable
• Supervisory:  Yes
• Travel:  Applicants must be willing and able to fulfill all job-related travel normally associated with this position. 

The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities

• Oversight / leadership of the Oklahoma Employment Security Commission’s (OESC) Workforce Center operations ensuring conformity with applicable laws and regulations.
• Oversight / leadership of the professional, paraprofessional, veterans’ employment representatives and other office staff for the Workforce Center.
• Oversight / leadership of the employment supportive service, unemployment insurance services, other social services and case management provided to job applicants, unemployment insurance claimants, veterans and employers.
• Oversight of and development of collaborative relationships within community agencies, employers and/or funders seeking to ensure that agency employment and unemployment insurance services respond to needs expressed by these stakeholders.
• Coordination with One-Stop Operators / Center Managers on the operation of the offices; coordination of office functions for the OESC staff providing consistent professional / customer-focused services and interactions.
• Maintain the required safety and security protocols for the workforce centers.

Position Essential Functions

*Monitor workforce centers performance of re-employment & unemployment insurance (UI)  / Customer Service procedures and functions ensuring the optimal delivery of the multiple program services provided at the centers within the business hours of operation including priority services to disabled veterans, veterans and other special needs applicant groups.

*Fulfill supervisory functions including but not limited to staff duty assignments & office function’s coordination, work schedules, work attendance, support and approval of timesheets, staff training, facilitation of staff development and retention, staff performance evaluation management and personnel functions of recruitment and interviews.

*Provide cross training for staff on all office duties in order to regularly, professionally and timely meet the workforce center duty requirements.  

*Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center with an office appearance and atmosphere conducive to friendly customer service.  Coordinate with other agency work units, as needed.

*Plan / conduct center team meetings for the specific workforce centers.

*Plan / develop / coordinate collaborative agency & employer relationships & meetings and act as the community liaison for the communities in the Workforce Center area(s).

*Identify strategic business partners and develop relationships with these entities to increase employment opportunities for each center program participants.

*Support quality assurance and perform quality control for the various activities performed in the centers with safety / security protocols in place.

*Ensure direct reemployment services to UI claimants is provided through the Reemployment Services Eligibility Assessment and Eligibility Review Interview Programs as well as other available employability services.

*Market agency services to businesses and community organizations.

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