Associate, Workforce Planning

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

We’re looking for an Associate of Workforce Planning and Analysis to be responsible for forecasting demand, monitoring operational metrics, and optimizing staffing to ensure service level objectives are met. As a member of the Workforce Planning and Analysis team, you’ll work closely with the operations and product partners to analyze historical usage patterns and deliver staffing recommendations to meet organizational goals. You’ll own critical operational workflows, design scalable processes, and leverage data to inform decisions that optimize the Maven workforce. This role is a great fit for a team player who has exceptional attention to detail, an analytical mindset, and a collaborative spirit.

How equity and inclusion shows up for this team: It’s important that we have a culturally diverse team, as that is reflective of our diverse membership, which is something we strive to achieve.

To make our mission a reality, your skills will be accountable for: 

• Organization and maintenance of workforce reporting and/or dashboards
• Execute day-to-day operational processes that ensure smooth business performance across cross-functional teams
• Develop Standard Operating Procedures to ensure processes are repeatable and scalable
• Create systems to automate the tracking and reporting of key performance metrics, leveraging AI tooling to support workflows
• Build, understand and improve complex models that help inform operational and strategic decisions for Maven’s frontline teams 
• Identify opportunities to improve analytics, streamline operational processes, and execute scalable  solutions

Minimum Qualifications:  

• 2-3 years of experience in consulting or strategy & operations at a start-up, tech or healthcare company
• Track record managing intraday operations—monitoring real-time queues, adjusting staffing plans, communicating deviations, and executing mitigation tactics to protect SLAs
• Experience designing and maintaining WFM schedules across multiple roles/channels, including shrinkage modeling, shift bidding, PTO processes, and capacity planning inputs
• Ability to translate operational insights into system configuration recommendations, including routing logic, skill assignments, and WFM tool optimization to improve accuracy and workflow efficiency
• Experience analyzing large data sets to draw insights and inform operational decisions
• Comfortable navigating ambiguity, unknowns, and moving fast
• Exceptionally strong attention to detail
• Operational mindset with ability to build efficient, repeatable processes
• Clear verbal and written communication
• Resourceful, highly organized self-starter mentality
• Proven ability to collaborate well with others
• Willingness to roll up sleeves to directly solve problems

Preferred Qualifications: 

• Experience with Looker or similar business intelligence softwa