Program Manager - Military Workforce Development & Inclusion

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are seeking a Program Manager to join the Military Talent Programs team, embedded in Visa’s Global Talent Acquisition team. This Program Manager will play a key role in managing the Workforce Development and Inclusion pillars of Visa’s new military hiring program. In this role you will be expected to stand-up and manage military fellowships, link into existing hiring programs to increase military representation and create new mechanisms to effectively onboard and develop military talent.

This highly visible and critical work will positively impact hundreds of new military-affiliated hires and existing employees.

To lead the program with integrity and influence, the ideal candidate should also be a veteran, military spouse, reservist, guardsmen or ally who has prior experience engaging with and advocating for the military community in a professional setting.

Visa’s Military Talent Program team is small and scrappy, and we’re believe frugality breeds innovation. We value moving quickly, taking initiative, collaboration, open communication and ownership. We prioritize professional development, work-life harmony, and always take the time to celebrate the achievements of others. If we’re not having fun while we work, we’re doing it wrong.

What You’ll Do:

• Design and build the military workforce development strategy in the US, with a structure that can become global in the future,
• Develop high-touch onboarding and mentoring experiences for incoming military-affiliated new hires
• Collaborate with existing talent channel and hiring program leads to increase military representation across Visa,
• Partner with the Military Employee Resource Group to identify workforce development participation,
• Identify military inclusion resources and create learning opportunities across the Visa workforce,
• Lead annual military-affiliated employee virtual conference, to drive internal engagement and celebrate the contributions of military-affiliated employees,
• Create program goals, measure progress, and report results to stakeholders and executive sponsors (net promoter score, hiring manager satisfaction score, conversion metrics, etc.),
• Bring stakeholders and team members at multiple organizational levels along on the initiative journey via user-friendly and timely communications leveraging multiple communication channels,
• Strengthen your team through best practices and by mentoring others,
• Apply leadership skills to all programmatic work and communications with others to create a program experience that people want to be a part of.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience (recruiting, program management, talent management, workforce development) with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Military-affiliation (Veteran, Reservist, Military spouse, or National Guard) or deep subject matter expertise in military talent acquisitions and programs.

Preferred Qualifications:

• 6 or more years of work experience with a bachelor’s degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Prior experience with a global technology company and/or leading veteran service organization
• Prior experience working independently to lead and manage complex projects with multiple workstreams across stakeholders at both senior and junior levels
• Demonstrated ability to convey key insights with data, strong storytelling capability, including building compelling narratives in PowerPoint
• Demonstrated ability to learn quickly and achieve in-depth understanding of complex processes and systems
• Effective leadership qualities, ability to influence with