Senior Service Manager

<p align="center"> </p> <p></p> <p align="center"> </p> <p align="center"> </p> <p align="center"><span><span><span><span>SIX drives the transformation of financial markets.</span></span></span></span></p> <p align="center"> </p> <p align="center"><span><span><span><span>What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.</span></span></span></span></p> <p align="center"> </p> <p align="center"> </p> <h1 align="center"><span><span><span><b> </b><b><span><span><span>Senior Service Manager</span></span></span></b> </span></span></span></h1> <p align="center"><span><span><span><span><span><span>Warsaw</span></span></span><span><span><span> |</span></span></span><span><span><span> working from home up to 40%</span></span></span><span><span><span> | Reference</span></span></span><span><span><span> 7086</span></span></span></span></span></span></p> <p align="center"> </p> <p> </p> <p><p>At SIX Financial Information, our IT organization plays a crucial role in supporting business functions by ensuring the seamless delivery and operation of all IT-related services. We are committed to customer satisfaction and the excellence of services provided. As a member of the Financial Information Service Management team, you will be responsible for maintaining and enhancing the quality of services delivered to our customers. Your focus will be on operations, incident and change management, continuous improvement, service planning, performance metrics, and operational level agreements.</p> </p> <p> </p> <h2>What You Will Do</h2> <ul> <li>ensure high-quality service delivery for a defined portfolio of services</li> <li>apply standardized operations, monitoring, and escalation processes consistently</li> <li>lead incident resolution efforts, minimizing customer impact and ensuring clear, timely communication</li> <li>drive proactive service planning and continuous improvement initiatives</li> <li>recommend and implement enhancements to improve service quality, processes, and tools</li> </ul>  <h2>What You Bring</h2> <ul> <li>solid experience in IT Service Management, with broad knowledge of the Software Development Life Cycle and DevOps methodologies</li> <li>strong analytical skills and the ability to engage with both technical teams and business stakeholders</li> <li>proven ability to communicate technical details effectively to diverse audiences</li> <li>proficiency in English</li> <li>experience in financial information services, particularly with Market and Reference Data</li> </ul>  <p><span><span><span><span>If you have any questions, <b>check out our <a href="https://www.six-group.com/en/careers/faq.html" target="_blank">FAQ page</a></b> or call </span></span></span></span><span><span><span><span>Gabriela Swiatek</span></span></span></span><span><span><span><span> at </span></span></span></span><span><span><span><span>+48 532 466 652 / +41 58 399 42 33 / +34 91 330 51 49</span></span></span></span><span><span><span><span>.</span></span></span></span></p> <p> </p> <p><span><span><span><span>For this vacancy we only accept direct applications <b>in English.</b></span></span></span></span></p> <p> </p> <p><span><span><span><span>Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. </span></span></span></span></p>