Client Solutions Associate

Location: Washington, D.C (3 days a week in-office)

Reports to: VP Commercial

Salary: $70,000 to $80,000 per annum 

FXC Intelligence is expanding in the US, and we’re looking for a motivated and ambitious Client Solutions Associate to support our commercial growth in our most important market. Based out of our DC office, you’ll play a key role in assisting our Commercial team by supporting inbound leads, servicing our current clients, preparing client materials and helping to drive engagement across our growing client portfolio.

This is a perfect opportunity for someone who’s looking to take the next step in their commercial career and wants to build deep expertise in the high-growth world of cross-border payments and fintech.

What you’ll be working on:

• Working closely with our VP Commercial, US Account Management team and Commercial Operations team, as well as other team members to support US commercial activities

• Supporting the onboarding of new US clients and ensuring a smooth transition onto our platform

• Managing inbound leads from our website or directly from other sources

• Building out prospect proposals

• Acting as a first point of contact for some client enquiries and coordinating internal follow-ups

• Supporting and developing client presentations, decks and sales materials tailored to prospects and verticals

• Keeping our FXC CRM and other internal tools updated and helping streamline our commercial processes

• Building up your knowledge of FXC products, industry trends and client use cases

• Booking qualified meetings for our Business Development and Account Management teams

• You won’t be selling directly or going out to find new business, but you’ll be playing a key role in supporting the Commercial team, supporting inbound leads and servicing existing clients.

About the Commercial Team:

We’re a transatlantic team of Business Development Managers, Account Managers and Client Operations. You’ll be joining at an exciting point in our company's growth, helping to build a strong and collaborative presence in the DC office alongside senior leaders. You’ll work closely with our VP Commercial and Account Management team in the US, as well as the wider business, to achieve our commercial goals.

You’ll thrive in this role if you:

• Have at least 2 years of professional experience in a commercial or customer-facing role
  
  

• Bring a growth mindset and the confidence to work independently and take initiative
  
  

• Can juggle multiple priorities with strong time management and attention to detail
  
  

• Communicate clearly and professionally with both internal and external stakeholders
  
  

• Are data-literate and able to use insights to tailor your outreach and materials
  
  

• Enjoy learning about financial technology and are eager to become a subject-matter expert
  
  

• Can bring energy, positivity and collaboration to a hybrid team culture
  

It’d be great (but not essential) if you also have:

• Experience working in a data, fintech, banking or cross-border payments business
  
  

• Worked with large, complex or enterprise-level clients
  
  

• Been involved in onboarding, customer success or presales processes
  
  

• Implemented or improved commercial support operations or tooling

About us:

FXC Intelligence is the leading provider of cross-border payments data and intelligence, providing some of the world's biggest companies, central banks and non-governmental organisations with the strategic insights, expertise and awareness to effectively compete in their chosen markets. By joining us, you will be diving into a world of data-driven exploration and innovation, revolutionising financial insights through cutting-edge technologies, machine learning an