Payroll Client Services Specialist

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The Position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Client Services Specialist, joining our Payroll & Benefits Client Services team.

Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

What this job can offer you

• Act as a primary point of contact for all questions or issues related to employees payroll runs.
• Provide companies and employees support on all Payroll related questions and address their potential issues via email, live messaging and video call.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
• Manages existing relationships with payroll, accounting and benefits service providers.
• Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll.
• Work with other teams to ensure any customer escalation is resolved in a quick and efficient manner.

What you bring

• Experience in handling Payroll related queries, advanced knowledge in one or more EMEA countries is a plus
• Excellent problem solving skills and obsessed with the customer journey and customer advocacy.
  • 3 years in a Customer Service role ideally in Payroll
• Key experience gained in email and live messaging customer and user enablement in a fast scaling organization.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Naturally persistent, kind and patient.
• You have a strong interest in payroll.
• Ideally you have experience working with Zendesk, Slack and Notion.
• Writes and speaks fluent English.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll & Benefits Client Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; You need to be in Cerntal or South America to apply Because the team needs coverage in that timezone, and we do not encourage unhealthy work hours. 
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary