Customer Journey Expert Payments & Channels

<p>At ING Wholesale <span>Banking, Transaction</span> Services (TS) is a cornerstone of our global offering, delivering innovative and reliable products to corporate and institutional clients. As a key driver of growth and profitability, our strategy focuses on providing competitive, relevant solutions that support sustained success.</p><p></p><p><b>The Team</b></p><p>The TS Delivery Management team plays a pivotal role in this mission. With a global mandate, we ensure that internationally operating clients experience ING as one unified bank across our entire network. We own all relevant IT assets and are responsible for delivering high-quality services to our clients and stakeholders.</p><p></p><p>As our new CJE in the Payments &amp; <span>Channels delivery</span> area, you’ll be part of a dynamic team managing and evolving key payment products such <span>as International</span> Payments, SEPA, Open Banking, and strategic initiatives <span>like NextGen and Instant</span> Payments.</p><p>You’ll take end-to-end ownership of delivery and product development, bridging business needs and technical solutions to create seamless experiences for our clients. You report to the Delivery Area Lead (DAL) Payments  &amp; Channels.</p><p></p><p><b>Role &amp; Responsibilities</b></p><ul><li>You collaborate with Product Management and IT to translate business needs into clear, actionable delivery roadmaps.</li><li>You deliver the roadmaps with an end-to-end focus on operational excellence, compliance and client satisfaction through to commercial launch.</li><li><p>You simplify complex processes and ensure high-quality delivery through rigorous testing and validation.</p></li><li><p>You monitor product performance and usage, leveraging data to inform decisions.</p></li><li><p>You foster cross-border collaboration and alignment across global teams.</p></li><li><p>Together with your colleagues you are responsible for meeting your goals, set on a quarterly basis.</p></li><li><p>You share the responsibility with the team to ensure our license to operate by secure and flawless 24/7 operations, while ensuring regulatory compliance.</p></li></ul><p><b>How to succeed</b></p><ul><li><p>Bachelor’s or Master’s degree.</p></li><li><p>3-5 years of relevant payments experience.</p></li><li><p>Experience with target architecture <span>implementation and Agile</span> Way of Working.</p></li><li><p>Strong written and verbal communication in English.</p></li><li><p>Experience with working with (external) tech suppliers.</p></li><li><p><span>A client-focused</span> <span>entrepreneur with</span> a strong delivery mindset.</p></li><li><p>A team player with technical acumen and a passion for innovation.</p></li><li><p>A simplifier of complexity, driving operational excellence and agile delivery.</p></li><li><p>A collaborative team player with strong communication skills and resilience.</p></li><li><p>A data-driven <span>decision-maker who</span> thrives in a fast-paced environment.</p></li></ul><p><b><span>Rewards and benefits</span></b></p><p><span>We want to make sure that it’s possible for you to strike the right balance between your career and your private life. </span><a href="https://careers.ing.com/en/benefits-NL" rel="noopener noreferrer" target="_blank">Find out more about our employment conditions.</a></p><p></p><p><span>The benefits of working with us at ING include:</span></p><ul><li><span>A salary tailored to your qualities and experience</span></li><li><span>24-28 vacation days depending on contract</span></li><li><span>Pension scheme</span></li><li><span>13th month salary</span></li><li><span>Individual Savings Contribution (BIS), 3.5% of your gross annual salary</span></li><li><span>8% Holiday payment</span></li><li><span>Hybrid working</span></li><li><span>Personal growth and challenging work with endless possibilities</span></li><li><span>An informal working environment with innovative colleagues</span></li></ul><p></p><p><b><span>About us</span></b></p><p>Curious about how ING empowers people and businesses to move forward<a href="https://careers.ing.com/en/working-in-the-netherlands" rel="noopener noreferrer" target="_blank">? Discover what we do and what we can offer you</a>.</p><p><b>Questions?</b></p><p>Contact the recruiter attached to the advertisement for more information via <a href="mailto:jeroen.maassen.van.den.brink@ing.com" rel="noopener noreferrer" target="_blank"><span>jeroen.maassen.van.den.brink@ing.com</span></a>  Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.</p><p></p><p>Please note, multiple interview steps involving various business stakeholders will be part of the selection process.</p>