Customer Service Representative with Italian and English

<p><b>What You Will Do:</b></p><ul><li>Address on average 30 - 50 inbound inquiries each day from internal &amp; external customers while following department guidelines;</li><li>Accept and process transactions in SAP/CRM;</li><li>Process customer confirmations and investigate shipment status;</li><li>Interface with other departments to resolve problems related to order to cash cycle;</li><li>Achieve target goals for daily deadlines and monthly order quality.</li></ul><p></p><p><b>What’s in it For You: </b></p><ul><li>Competitive Compensation: Attractive salary (Base pay &amp; Variable Plan) and benefits package (private medical care, life insurance, stock purchase, sports cards).</li><li>Work-Life Balance: Flexible working arrangements with remote model of work</li><li>Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.</li><li>Collaborative Environment: Strong teamwork and diverse interactions.</li><li>Development Opportunities: Personalized plans with rapid progression</li><li>Versatile Career Paths: Professional growth supported by active committees for different career levels.</li><li>Supportive Culture: High employee satisfaction and responsive feedback.</li><li>Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ training, soft skills and management training, and LinkedIn learning.</li><li>Relocation Support: Assistance for international candidates and candidates living outside of Krakow.</li><li>Social events such as family events and charity auctions.</li><li>Comfortable working environment (Library, relaxation area, casual dress code).</li><li>Parking space for cars and bikes.</li></ul><p></p><p><b>What You Will Need:</b></p><ul><li>High school diploma or equivalent;</li><li>Advanced level of Italian and English (minimum B2 – verbally and written);</li><li>Good MS Office skills;</li><li>Strong customer orientation;</li><li>Effective business writing in a professional and friendly approach;</li><li>Good problem-solving and decision-making abilities;</li><li>Embrace repetition of core job duties in a fast-paced environment;</li><li>Minimum 6 months of customer service experience is considered an advantage;</li><li>Experience using Customer Service software or/and SAP is considered an advantage;</li><li>No immigration sponsorship offered for this role.</li></ul><p></p>