Position Overview

As a Business Experience Plan & Admin Specialist, Sr within PNC’s Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Birmingham, AL, Dallas, TX or Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

This position will report to the Performance Manager for the Business Office of the ET&S CIO. Responsibilities will be to assist with all aspects of performance management including but not limited to:

• Proactively serve as a “trusted advisor,” to the Security Engineering team for the purpose of mitigating technology risk strategy by focusing on architecture/policy exceptions, vulnerability remediation strategy, software/hardware end of life, metric analysis, and Issues as well as other special technology initiatives that may occur.

• The role requires an individual to proactively provide data visibility and guidance to application teams and management by identifying and prioritizing areas of focus, opportunities for advancement and to eliminate areas of risk. An understanding of the technology environment and learning about the purpose of the Security Engineering applications is desired.

• You will be required to engage with proper contacts to address potential risks and escalate to management when required. It requires leadership and strong written and verbal communication skills with various teams as well as having the skills to manage in a collaborative working environment.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for the development and implementation of solution roadmaps and to ensure successful introductions across the business.
• Analyze IT data and information to build information based technology details that will recommend application support teams and management with targeted remediations or solutions. Possess a standard knowledge of most technical and business IT resources and use them to effectively coordinate team members.
• Partner and lead with key staff members to assist strategic business plans or remediation actions.
• Utilize the appropriate IT technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
• Collaborate with enterprise architecture and various IT operations teams to ensure solutions target company standards.

Skills:
• Basic IT Technology Knowledge
• Basic project management skills
• Above standard oral and written communication skills from IT and non-IT target audiences
• Ability to strategic think and plan across IT teams
• Above standard problem solving techniques that enable IT technical teams to work towards achievable target
• Be performance driven to achieve IT strategic goals
• Archer and ServiceNow experience a plus

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supports one or more business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives. Analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing