District Manager, Child Support Enforcement, Fairfax, (W0608)

Title: District Manager, Child Support Enforcement, Fairfax, (W0608)

State Role Title: Social and Community Service Managers

Hiring Range: $90,000, Minimum, (salary commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DCSE NORTHERN VIRGINIA

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

The District Manager serves as chief operations officer for a large district office, ensuring that families in the assigned case load area are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the full range of case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver all (or assigned) child support functions—Establishment/Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement and Fiscal Account Management—through the district office, satellite locations and other service points in partnership with local agencies. Oversees enhancement of district services in terms of efficiency, effectiveness and impact and actively contributes to enhancement planning efforts at the regional and divisional levels and and will provide direct support to the Division of Child Support Enforcement.

NOTE: This position is not eligible for telework.

Minimum Qualifications

Experience in planning and managing programs serving social service populations including complex program management in human services and/or child support enforcement.

Considerable knowledge of management practices and principles.

Ability to:
-Analyze data in order to identify problems and formulate solutions
-Manage district operations and supervise staff, establishing and implementing strategies to meet district performance goals and plans
-Manage complex programs through a staff including subordinate managers and supervisors
-Organize own work and direct the work of others, ensuring staff have the necessary training and knowledge to perform their job duties
-Provide consultative services to agency staff and interest groups
-Communicate effectively orally and in writing

Knowledge of the nature and structure of government organizations and programs

NOTE: This position is not eligible for telework.

Additional Considerations

Experience in planning and managing programs serving social service populations including complex program management in child support enforcement.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

NOTE: This position is not eligible for telework.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and addi