District Manager - Edison, NJ

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.  We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. 
 

Why Vertiv is the best company for Field Service professionals: 

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture 
• Company leaders have many years of hands-on Field Service experience in this industry and many others 
• Tremendous focus is placed on employee technical and leadership development 
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning 
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more 
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides 
• Company-wide commitment to promoting a strong work/life balance 
• An employer-of-choice for Veterans with technical backgrounds 

Under general direction, leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned District team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments; service level agreements, and service asset management. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Builds and motivates teams to execute Service’s sold solutions including; Service Contract work, Product Startup and warranty support, systems upgrades (Cap/Fan replacements) and T&M business growth.
• Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI’s).
• Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI’s).
• Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost. 
• Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes.
• Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer’s decision-making associates, all of which enhance the local reputation of Liebert Services and the local team.
• Drives operational review meetings, reviewing safety and operational excellence performance metrics. 
• Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes: monthly 1-1’s and operational reviews.

Supervisory Responsibilities

• Manages a defined geographic service district staffed by fifteen (15) to twenty (20) customer facing field service engineers (CE’s). Leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers. 
  • Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.