Account Manager, Premium Service| Enmarket

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Account Manager, Premium Service plays a key role in providing best-in-class service to the premium seating members at Enmarket Arena.   This role is a hybrid sales and service role, with a close relationship to the corporate partnership team. This role requires a proactive problem solver, with a strong work ethic, good attitude and a commitment to teamwork. This role includes an open, non-traditional schedule that requires the ability to work all events and possible nights and weekends.

 

This role will pay a salary of $40,000 to $42,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Closing date 3/15/2024

About the Venue

OVG 360 has an exciting opening for an Account Manager, Premium Services for the new Enmarket Arena that opened in February 2022.  The Enmarket Arena boasts a 9,500-seat arena with luxury suites, club seating, and first-rate food and beverage. The Enmarket Arena has bolstered entertainment in the Southeast by hosting must-see national touring concerts, family shows, comedians, and more. The venue is also expanding sports in the region by recently introducing a tenant ECHL hockey team, the Savannah Ghost Pirates, along with presenting professional, collegiate and amateur sporting events.

Responsibilities

• Serve as primary contact for premium member accounts and Enmarket Arena.
• Responsible for developing and maintaining strong relationships with premium clients, through phone calls, emails, in-seat visits at events, face-to-face appointments, and community networking events.
• Provide knowledge and assist premium members with maximizing their accounts.
• Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours.
• Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
• Research, prospect, and establish potential group Leaders through daily phone calls, emails, and social networks.
• Attends all Enmarket Arena events to further enhance and develop relationships with premium members.
• Works with other department stakeholders to ensure all aspects of the premium experience are best-in-class.
• Participate in the planning and implementation of premium and corporate partner events.
• Assist with additional duties and tasks as assigned.

Qualifications

• College graduate (4) year degree required.
• Minimum of 3-5 years of successful experience in sports, hospitality or entertainment is preferred.
• Be customer service and fan experience oriented.
• Strong writing skills.
• Excellent time management skills, being able to handle multiple projects at once.
• Flexibility to adapt to a frequently changing work environment and deliver on challenging demands.
• Ability to speak and interact confidently with current members and prospects.
• Presents self in professional manner.
• Available to work a variable schedule, including holidays, nights, weekends, and all Arena events.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment